QUOTE(horns @ Feb 3 2017, 11:52 PM)
usually they will report and change damaged parts.
my laptops were serviced many times by them. they have handled my laptops with care in all occasions.
Thank you very much for sharing your experience,
horns.
Dell technicians, whom I normally get in my area, are not really working for Dell, because they are really Dell-appointed subcontractors. Note that I do call the official Dell Support Telephone number, to request for on-site laptop repair.
Most of the times, they are more experienced in repairing Dell laptops. If they are deployed to repair an Alienware laptop, the technician may just quickly browse through the Alienware Service Manual just before coming to my home, and may not have the actual experience in repairing an Alienware laptops which, as we all now, are custom-built gaming laptops.
On an occasion, after the technician removed the air vents and tried to reinstall the air vents back in my laptop, the technician could not place it back, because the area was too tight, and the graphics card fan and heat sink were blocking the pathway. So, the technician was exerting a lot of strength to forcefully install the air vents back in my laptop.

Thankfully, the air vents and other components of laptop still function well.
Maybe, you all can get fully qualified Dell technicians to service your laptops. I do not have the luck, and got the less competent technicians. I am concerned that the lack of experience of the technician may damage my laptop. Thus, the technician may refuse to be responsible for the fault, and I am left with a damaged laptop.
I still prefer to get my laptop to be officially serviced by Dell, as a warranty is given to such repair. I just do not encounter the very few irresponsible Dell-appointed technicians who is afraid that reporting the part damaged by his fault may tarnish his key performance index, and thus reduce his commission and salary.
Thanks again.
This post has been edited by alvinkhorfire: Feb 5 2017, 11:37 AM