question is why charge pro-rate and also the usual commitment fee for the 1st month

As far i know. 1st we need pay 40.30 for first bill registration.. Mostly Celcom branch didn't ask money first. They will charge it in 1st bill.

This is mine.. So I need to pay RM25. Advance Payment is for May - June. So it's correct I think

This post has been edited by spikey2506: May 15 2015, 08:38 AM

No free call divert value added service by default ?

Went to Blue Cube yesterday to sign up for First38. So far still haven't gotten any SMS from Tunetalk or Celcom.

I didn't have to pay anything yesterday but the lady told me that I would be charge advance payment, stamp fee & pro-rated commitment fee on my first bill.

Now I don't quite understand what is the advance payment for. I know some users have mentioned that the advance payment paid during sign up will be used to pay for the first bill. And some users having to pay RM40.30 only on first bill.

Since I didn't pay any advance payment, shouldn't my first bill be only pro-rated (commitment for 15 May 2015 to billing date) & stamp fee? Why the extra RM38 advance payment? Is it like a deposit or did they told me the wrong info?

Anyone facing same issue as me?

Problem:

Registered to Auto Billing ---> When billing comes, they did not deduct 5% from my AMEX card.

Just reported to Customer Service.

Thanks!

It will only be reflected in your next bill

I registered before the billing date takes place...so it will still reflect on the 2nd bill?

Yup. They will take 5% of your first bill and offset your 2nd bill. Same goes to your 2nd bill. Will be reflected in your 3rd. And so on. I have Autobilling on AMEX too

so May - June no need pay already?

yr bill still have around rm15. so from 08may to 07 june, yr bill rm40.30- approx rm15= approx rm25.3 which u still need to pay for bill 08may-07june

so the rm40.30 that we paid during register is to offset the first full month cycle la?

Noted with thanks bro!

just called celcom cs to check on my port-in status, they told me they have not received the application for it yet.
dont know why blue cube taking so long.

U from Kuching? U shud have went straight to the centre.

In 2nd bill should be the charges for June July right? So 2nd bill should be RM38 plus gst. That's all

yup. advance payment is used to pay for the first month and will be pro-rated accordingly

how do i know when is my billing cycle? which date of every month?
sorry my online celcom customer service account got problem. not able to check.

call the customer service and ask them. only they know yr billing date

but seems like for the first month, we are paying pro-rate (april-may) and also rm40.30 (some say it's for may-june bill)