LOL lucky you.

Right now, Maxis doesn't allow existing Maxis Fibre customers to migrate to Astro & Broadband until the 24 mths contract period is over.
Last time can, now cannot already.

Lol... You choose Maxis Fibre just because of the TV, is it? 😂
The TV become your deciding factor now?

This post has been edited by joshhd: Nov 8 2020, 04:28 PM

To be exact, technically the network itself will still be under Maxis Fibre even when you're on Astro & Broadband. Astro don't operate its own Internet infra or whatsoever.
Astro is just "pinjam" over Maxis Fibre network only. The concept is pretty much like MVNO telco.

It's just that any after sales support, such as when you want to report network issue or check bill details, you will have to contact Astro & Broadband / Astro IPTV customer service at 03-95431543, NOT Maxis Home Fibre hotline at 1800-82-4663 or even the usual Astro customer service hotline at 03-95433838.

In the case of network issue or network down, Astro receives your complaint report, and then they will escalate to Maxis to follow up.
Especially if your area is under TM HSBB, and the particular matter requires TM to check, then Maxis will escalate to TM to follow up.
Then when Maxis person-in-charge replies to Astro, then Astro would convey that information/update back to customer.
You can see, the complaint process would have to go through many parties, like a lot of "levels". Basically Astro becomes the "middleman" of everything and they have to know whatever issues you face when you use their service, and escalate to relevant parties whenever necessary. You cannot "deal directly" with Maxis anymore like how you can with Maxis Fibre.

This post has been edited by joshhd: Dec 2 2020, 09:23 PM

Not really. If you do the calculation, it's pretty much the "same thing" 😂

For this post, let's focus on this "FREE 3x speed upgrade" thing, and compare the difference with Astro & Broadband offerings:

Source from Maxis T&C page: https://www.maxis.com.my/terms-conditions/p...d/astro-bundle/


Maxis Fibre with Astro TV
100Mbps RM129 + Astro Starter Pack RM61.32 = RM190.30/month yet you get the so-called "3x speed bump" to 300Mbps

Astro & Broadband
You will get (RM20 x 24 months) or (RM30 x 24 months) rebate when you subscribe to Astro & Broadband OR Astro IPTV depending on eligibility below:

New or Existing customer?	You will get additional discount of...
New Astro customer	RM20/month for 24 months, regardless of which Astro box model you choose (HD/PVR/Ultra Box)
Existing Astro customer	RM30/month for 24 months if you remain existing whatever Astro box you're using now
Existing Astro customer	RM20/month for 24 months if you upgrade to Ultra Box

Pay your Astro bills using Auto Debit (either debit or credit card) to enjoy additional RM5/month rebate for 24 months (only applicable for Astro & Broadband OR Astro IPTV).

Since existing Astro subscribers are NOT eligible for this Maxis Fibre with Astro TV offer, therefore let's consider it as "new Astro customer" rate, which is RM20/month x 24 months.

100Mbps RM129 + Astro Starter Pack RM61.32 = RM190.30/month - Discount RM20 x 24 months = RM170.30/month
300Mbps RM149 + Astro Starter Pack RM61.32 = RM210.30/month - Discount RM20 x 24 months = RM190.30/month

So, what is the difference?
It seems to me, with all those adding and discounts here and there, roti canai flip here and there, the result are pretty much the same, which is both Astro and Maxis in the same house, and you still get 300Mbps and Astro Starter Pack for a total of RM190.30/month no matter you choose Maxis Fibre with Astro TV or Astro & Broadband/Astro IPTV.


It seems to me is:
Maxis Fibre with Astro TV is, you subscribe to Maxis Fibre, and then you add on Astro service.
Astro & Broadband is, you subscribe to Astro, and then you add on Internet broadband service (which you can choose either Maxis Fibre, Allo, or TIME Fibre depending on your area).


From what I see, this Maxis Fibre with Astro TV compared to Astro & Broadband offerings is merely just to seek public attention, and nothing else.
Seriously, the only difference is the way they do the marketing and promoting to customers, that's all.

** All prices shown above excludes 6% SST

This post has been edited by joshhd: Dec 2 2020, 10:24 PM

If your apartment/condo block unit uses VDSL copper, then maximum speed is 30Mbps.
If it has FTTH fibre, then you have the option to subscribe to the highest speed package of 800Mbps.

It might happen to some people, where the fibre infra for your building OR floor is fibre port full, while the only one that has port for you is VDSL copper infra.
That leaves you no choice but to go for VDSL copper instead of FTTH fibre, which eventually means 30Mbps is the maximum speed for you. If that happens to you, then consider yourself very unlucky lo

Sad to say, fibre port availability are first come first serve basis. If your neighbours sign up fibre Internet service earlier than you, and then ended up fibre port insufficient or full, and then VDSL copper could become your only choice by then.

You can ask the reseller to request Demand List for you, but usually the success rate of getting approve are low.

However, this doesn't apply if your apartment/condo's fibre infra is under Maxis NGBB instead of TM HSBB.
Let's say if your apartment/condo is covered under Maxis NGBB, then when you subscribe to Maxis Fibre, of course they will use their own Maxis NGBB fibre infra instead of using TM HSBB's fibre infra.

TM HSBB = fibre infra by TM
Maxis NGBB = fibre infra by Maxis

----

You said you have a friend that lives in another block, and he can subscribe to 100Mbps. It seems to me that his apartment/condo block unit may be using FTTH fibre.

Maybe, if you could tell us, what is your apartment/condo name, then maybe someone here can help you check?

This post has been edited by joshhd: Dec 3 2020, 11:10 PM

Even if it's possible to be done for free, they might renew your contract for another 24 months.
Contact Maxis directly for more info.

I've explained about this previously.
Refer to this post:
https://forum.lowyat.net/index.php?showtopi...post&p=99138268

Yes. Just because that particular newly TM available areas, it doesn't mean they will immediately open access to other ISP like Maxis. My friend's house also like that. Many years of waiting, now that area has fibre TM FTTH, yet can only sign up Unifi but Maxis Fibre still cannot. This is normal. Don't be surprised. TM can use the excuse that "it is a newly open area; system haven't update yet" all those nonsense.

According to someone I know that has access to TM Wholesale portal https://wholesalepremium.tm.com.my/
Addresses that suddenly become missing for some time, especially after customer terminates their Unifi, is a common thing to happen too.

When addresses (unit number) that went missing, salesperson will unable to create new order to sign up Maxis Fibre and would need to wait for some time (don't know how long) for the unit number to reappear back.

Yeah, you can assume it is TM's dirty tricks to discourage/give more obstacles for salesperson and customer to sign up Maxis Fibre. Plus, the website will often down (502 Bad Gateway) and page that takes long time to load, is a very normal daily thing as well.

Normal la, TM mah...
Own network sure give ownself priority first one... 😏

Show us the rear view of the router.
See what are the ports available.

Wait a second....


Source: https://www.youtube.com/watch?v=mUcAGO621Q0
There's 2 models of Maxis Fibre WiFi 6 router??
How can we decide which one to take?

Refer to this post:
Hmm, why not just get a new WiFi 6 router from Maxis? I mean, provided if you don't plan to terminate your Maxis Fibre service in the next 2 years.

Btw ad2000, besides recontract 24 months, it is FREE of charge, right?

This post has been edited by joshhd: Mar 8 2021, 01:23 AM

Hah...? How come? So which is better then?

Black one is from Kaon Broadband.
I read some people say the black one is the better than the white Huawei one...
But if compare with TP-link AX10/AX20, then I'm not sure which is better....
All along is like that one mah... Once u relocate, confirm will trigger new 24 months contract. Any fibre ISP also like that one, so don't be surprised.

Next time read the T&C before you apply anything. Just a friendly reminder. No hard feelings ya.

These plans are for Allo, not Maxis Fibre.
The guy who posted in this Maxis Fibre fb group is misleading people laa 🙄🙄

Yes it is actually still possible even till today. However, not everywhere can do the same.
It really depends whether TM themselves want your address / area to be open up for using multiple ISPs or not.

Let's say if you've already have Unifi Fibre at home. So your fibre modem (BTU/ONU) is connected via LAN 1 port.
If TM says multiple ISP is possible for your address (by using back your existing fibre BTU/ONU modem), the installer will connect another LAN cable (usually through LAN 2 port on the fibre modem) to the Maxis Fibre's WiFi router.

It depends also. If the sales agent submit a "straight through" order without going any validation by relevant parties, installation can still be proceed as usual.

If TM does not open up the address or area for having multiple ISPs, yet you already subscribed to Unifi, then you'll have terminate Unifi in order to migrate to another ISP by undergoing the process called "Transfer Request", which the account holder have to walk in to any TMpoint branch to do that. No representatives is allowed.

Yeah... If the infra is under TM, definitely priority will be given to their own TM customers first. Like it or not, TM is the big boss here.
Meanwhile for Maxis Fibre or others, will have to wait longer before TM release the fibre ports to HSBA customers.

Since your apartment has both VDSL and FTTH working fine, so if you want to get fibre, you must upgrade to a minimum of 100Mbps, then only TM installer will proceed your installation.

If you tell the Maxis Fibre sales agent insist to submit the order for 30Mbps on FTTH cable infra (even if your building has TM VDSL copper, and is working fine), then during installation day, TM installer will still come over to your house, to tell you, "Opps sorry, wrong order. If you want FTTH, you must be on 100Mbps and above. Bye..."

Even if you are new customer who just sign up Unifi or Maxis Fibre and if you subscribe 30Mbps, they will still use copper VDSL even if your apartment has FTTH.

Basically no.

Even if there is quota for Maxis Fibre packages, I guess its probably 1000TB 😅
And they would call it "Fair Usage Policy".

Try call the sales agent to follow up, or contact customer service right away.

Yes

If you terminate before contract period ends, the penalty amount you'll have to pay will be the total monthly amount of the remaining months, OR just a fixed RM500, whichever is higher.

For example if you subscribed to 100Mbps RM129 plan, and you have 9 months left before your 24 months contract ends. Therefore, the total penalty amount you'll have to pay upon terminating the service is:
RM129 x 9 months = RM1,161

However, if the grand total penalty amount is less than RM500, then you'll just have to pay a fixed price of RM500 penalty fee.
For example, if you subscribe to 100Mbps RM129 plan, and you have 2 months left before your 24 months contract ends. Therefore, the total penalty amount you'll have to pay upon terminating the service is:

RM129 x 2 months = RM258 RM500
No no no... Because the total penalty amount would be less than RM500, therefore the penalty fees that they will impose you, will be fixed at RM500 instead.

If your contract period already over, then there'll be no penalty fees whatsoever. Hope the explanation above clarifies.

Suddenly Maxis admin pops out of nowhere