Maxis's WiFi 6 router itself does not have SIM card slot.
As long you subscribe to Maxis Family plan, they'll usually give you a 4G dongle (that has SIM card in it) for the 4G backup, which you can plug it into the USB slot of the WiFi router provided by Maxis.

You won't get the 4G backup if you sign up the normal Maxis Fibre only.
Sales agent be like: Of course. Anything not happy, please contact customer service, don't come to me. I can't do much to layan those fussy customers anyway.

This post has been edited by joshhd: Aug 9 2021, 10:04 PM

https://aduan.skmm.gov.my
Tell them you're not happy with this, and you want that WiFi 6 router because you are a loyal Maxis customer, and you don't mind to restart your 24 months contract.
You're welcome
And do tell us the outcome too.

I believe you've subscribed to speeds 100Mbps and above, right?

This post has been edited by joshhd: Aug 27 2021, 02:23 PM

That free 2 mesh WiFi, is only applicable for those who subscribe to 500Mbps and 800Mbps only.

And yes, you can still Asus router as your main router as long you know how to configure it yourself later once the Maxis installer left your house.

What WiFi router model did you get? Is Maxis still providing the TP-Link Archer C5v to those who subscribe to 30Mbps?
Or Maxis have stop giving TP-Link Archer C5v model already?

The Kaonmedia router has WiFi beam forming technology, so the overall WiFi performance should be better compared to the Maxis previously used TP-Link Archer c5v, including both 2.4GHz and 5GHz performance.

You tried connecting to other WiFi network? Tried reboot your phone and router too?

Hmmm... Try Reset Factory Settings on the WiFi router, and configure the router again?

VLAN ID for Astro IPTV is 823.

So now you're using the Kaon AR2140 router... How about the Digi VoWiFi? Is it working on your phone?

One of my friend that uses Maxis Fibre, he previously uses the TP-Link Archer C5v router for many years, and VoWiFi works just fine on his Android phone. Recently when he request to swap to Kaon AR2140, the VoWiFi icon just won't appear on his phone anymore whenever he connects to that Kaon AR2140 router. He's using Digi, and his phone just connects to VoLTE as usual. He tried reboot router and all the basic troubleshooting steps, yet issue persists.

Weirdly, now when he connect to other router models (e.g. TP-Link Archer C5v at different place), VoWiFi logo appears on his phone and it works as usual. So now he connects to his home's Kaon router, VoWiFi icon just won't appear. WiFi calling simply just won't work.
I highly suspects that this occur due to some sort of settings in the Kaon router, but I couldn't find any settings related to that on 192.168.1.254

https://www.tp-link.com/uk/support/faq/1259/
I did some Google search, I only found the troubleshooting steps for TP-link, but I couldn't find any related to Kaon AR2140 router.

If any of you know how to solve this VoWiFi connectivity issue on Maxis Kaon AR2140 router, do share it here.

Oh? Can you check what is the firmware version of your Kaon router? Is it v1.2.50.r09 ? You can check it at 192.168.1.254

I tried to turn off/on the WiFi calling on his phone, and even reboot his phone, still the same.

EDIT: He told me that suddenly the VoWiFi works on his phone now, without doing anything. Maybe Maxis have done something on their side... 🤔

This post has been edited by joshhd: Sep 19 2021, 08:16 PM

Is that a once in a blue moon thing, for Digi VoWiFi? Or it could be related to the Maxis provided WiFi router?
How about VoWiFi from other telco like U Mobile? Any U Mobile VoWiFi user here, feel free to comment...

Yes, that's correct.

So I guess is Astro don't want Maxis Fibre to be their middlemen for its Astro & Broadband service anymore, or what?
https://www.facebook.com/181965961825598/po...85340074821476/

hafiez You use WiFi to speed test, is it? What WiFi router model and phone model are you using?
Otherwise, try use LAN cable to do the speed test.

Download the Speedtest.net app to your computer (not from browser), and run speed test from there.
https://www.speedtest.net/apps/windows
https://www.microsoft.com/en-us/p/speedtest...vot:overviewtab

This post has been edited by joshhd: Oct 3 2021, 12:29 AM

Just because TM Unifi fibre is now available in your building unit, it doesn't guarantee TM would open up their port to Maxis or other ISPs (though TM HSBA) that soon.

If you contact Maxis, and they say something like "your building is not fibre ready" but you clearly knows that Unifi fibre is already available for your building block, that means TM might have somehow "hide" your unit number for the fibre port from showing in Maxis's system.
Indirectly it means the Unifi fibre port is made exclusively for TM Unifi customers only. Only after a certain period of time, then they might open up their fibre port to other ISP.
Yes, TM do practice such "dirty business tactics". But we have no say about that, since the fibre infra is theirs.

NOTE: Applicable for high rise buildings (MDU) only:
And even if you want Maxis to lay fibre cable to your unit, they'll tell you that you'll have to upgrade to at least 100Mbps and above.
Otherwise, Maxis would not allow you to proceed (because TM would reject Maxis's order).
If you don't mind with 100Mbps package, plus with recontract of 24 months, then go ahead la.

Unless for certain exceptional cases, TM might allow some high rise building customers to proceed with fibre 30Mbps, such as if the entire building's copper cable is faulty/unrepairable and only fibre cable is available.

For those who stay in landed houses (SDU), you're unlikely to face such situation, and you can proceed with fibre 30Mbps without restrictions like what high rise buildings customers would face.

As what I know is, the Transfer Request will lasts up to 10 days from successful date, then your Unifi service will be terminated after that.

So yeah, usable up to 10 days from the day your Transfer Request is approved. If there's any unfortunate incidents where your Maxis Fibre can't be successfully installed within the 10 days window, you may request them to extend your Transfer Request until a specific date, with a valid reason of course.

If you use your own third party router, then they don't guarantee that they'll be able to configure it remotely without your intervention.

This post has been edited by joshhd: Feb 9 2022, 01:52 PM

If you're using the normal Astro, you can still continue watching Astro via satellite dish even when your Internet is down. 🙃
Anyway, hope you'll get your service back up soon...

Yes. For Maxis Fibre, 30Mbps speed applies to both download and upload.

And Public IP is available upon request.