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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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joshhd
post Jun 6 2022, 01:38 PM

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QUOTE(OrewaGundam @ Jun 6 2022, 12:08 PM)
Hi guys, want to ask, area subang jaya condo house, maxis fibre good or not? During peak hour gaming got packet loss ke?

Currently deciding to get Maxis or Time
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If your condo has TIME Fibre coverage, then just go for TIME.
joshhd
post Aug 23 2022, 02:11 AM

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QUOTE(khainiz94 @ Aug 22 2022, 06:56 PM)
Guys.
Any help?
It seems TM does not want to release my port and Maxis ask me to go to TM Point to cancel my order but I already rejected my installation.
TM should have cancelled my order rite?
And this is the first time I get a CS that does not want my money.
He suggested me to continue proceed installation to Unifi.

user posted image
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It seems that you are trying to port out from Unifi to Maxis Fibre, right?
Since your area is under TM, then there's this process called "Transfer Request". The term itself is self-explanatory, which means customer "requests" to "transfer" from an existing ISP to another ISP without losing DP port in the process.
You want to migrate from your existing ISP (Unifi) to another ISP (Maxis), so here's what the agent would do:

They will check service availability in TM Portal whether your house address can either perform Transfer Request or not. This is what it'll look like in TM portal:
user posted image
Picture source: https://forum.lowyat.net/index.php?showtopi...ost&p=103102473

After giving them the necessary details like TM account number and User ID (e.g. khainiz94@unifi), the agent will provide you with the Transfer Request ID, which looks something like 1-xxxxxxxxxxx
Once the ID is generated, you will be given up to 10 days time to walk in to your existing ISP's service centre (TMpoint) to complete the Transfer Request process. Like it or not, it has to be walk-in, there's no other way than that.
It is strongly advised that the account holder is present, and all outstanding payments have been cleared before walking in. This is to prevent TM from giving "excuses" to reject your Transfer Request (as a tactic to make you stay on their service; making your life difficult to port out to other ISP, hoping that you'll give up).

If you don't walk in to TMpoint within that 10 days window, the Transfer Request ID will be automatically rejected. Your Unifi service won't be affected, and still can use it as usual.
If you're still interested to subscribe to Maxis Fibre, tell that agent to create a new Transfer Request ID again.

Once TM approves your Transfer Request, the Maxis agent would proceed with your order and arrange an installation appointment date for you.
But don't drag too long, cuz by default, your Unifi service will be permanently terminated 10 days after your Transfer Request approves, so make sure you got your Maxis Fibre installed within that 10 days.
If however, your Maxis Fibre installation somehow fails within that 10 days, you may chase that Maxis agent or customer service and tell them to extend the transfer request period beyond the default 10 days, so that your TM Unifi internet service won't get interrupted and still can use the Internet while waiting for your next Maxis Fibre installation appointment date.

Do note that if it is a Transfer Request order, you will be using back the same BTU (TM fibre modem); and no new fibre modem will be provided by TM.
That's pretty much how TM HSBA's Transfer Request process works, and the same applies to Celcom Fibre, Digi Fibre, Astro Fibre, etc.

=======

You might think, why not just terminate Unifi, and then subscribe to Maxis Fibre as a new customer?
The thing is, the moment you terminate Unifi service, it also means you will surrender your fibre DP port to your neighbours who wants to get their internet installed.
The moment you want to subscribe Maxis Fibre later on, who knows your neighbour who's waiting for fibre port after so long, they will be the ones to take away your port that you just "surrendered" earlier, therefore end up no more fibre port for you.
And when the Maxis agent search your address in TM portal, it shows that your area is currently "Port Full". When that happens, you cry also no use. cry.gif

That is also one of the reasons why Transfer Request is here to prevent this from happening.
joshhd
post Aug 23 2022, 11:42 AM

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QUOTE(khainiz94 @ Aug 23 2022, 11:24 AM)
And this is not the only dirty thing TM Point Seremban did actually.
Maxis was surprised my address is not listed to have Unifi but port is available.
They check thoroughly the system and the port is there.
Allocation 40 ports but my whole taman is blacked out like there is no Unifi coverage.
They hide my address so that we cannot register with other telcos and also I have tried to search my address via Unifi website, my address is stated no coverage.

That is what Maxis CS tell me. They purposely did it so that new customers like me will subscribe to them like we don't have any choice.
And the worst part, the first day they turn on the Unifi port, they gave away my number and 5 resellers call me to subscribe on that same day.
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Glad to hear that you've discovered their tactics.
But even if you highlight it out here, TM will still carry on this practice... 🤷
joshhd
post Aug 23 2022, 01:18 PM

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QUOTE(khainiz94 @ Aug 23 2022, 12:22 PM)
It should have been like that in the first place, but that time you know who currently hold the Gov, so cannot expect much.
If not, we do not have this issue like what I just kena last week.
They should have done like SG did to their fibre infrastructure, but rollout is already too deep in MY, cannot reverse back what that have been done.
So just follow or complain if something like what happen to me again.
Yep.
TM monopoly.
Just follow with the flow and if anything happens, kena la report ke SKMM.
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It's likely that only for those who reported to MCMC, then they'll comply and be a "good boy", but it is just for that particular customer only.

The rest of the customer that doesn't report to MCMC ones, then it's business as usual... As in continue practicing such tactics as usual...

In the end, MCMC is more like a middlemen that take action only according to complaints received, rather than taking stern action against the ISP to solve the root cause.
joshhd
post Aug 29 2022, 12:50 PM

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QUOTE(khainiz94 @ Aug 29 2022, 11:21 AM)
Update: I have opt for mesh WiFi from Maxis.
It seems they ask which router you get from Maxis during installation and since I get the Kaon router, they will give the same Kaon router for the mesh.

I collect it from Maxis Centre, get it on the spot and if you are not able to install it, they tell me to call 123 for assistance.
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Pay additional RM12.50 per month, right?
Contract period 24 months?
What if you decided to stop using the mesh Wi-Fi? Just walk in to Maxis centres and return the device to them? No penalty?
joshhd
post Aug 29 2022, 08:50 PM

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QUOTE(PRSXFENG @ Aug 29 2022, 10:28 AM)
use the following credentials

Username: MaxARSysOpr
Password: !!bestHOME!!XXXX

replace XXXX with last 4 digits of Serial Number
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QUOTE(khainiz94 @ Aug 29 2022, 06:31 PM)
Here it is!

user posted image
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I don't see Guest WiFi options even when logged in to MaxARSysOpr.
What did you enable to make that guest WiFi options appear?
joshhd
post Aug 29 2022, 11:01 PM

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QUOTE(codex006 @ Aug 29 2022, 09:27 PM)
Hello.

I'm not sure if this is the right thread to ask. I'm using Maxis Fibre 300mbps plan. For the past 3 days, I'm experiencing intermittent signal loss (los goes red) throughout the day for few hours each time. It totally goes off during nighttime. I've called Maxis CS like 6 times and their technician has visited my house claiming he can't identify the issue ( It worked fine when he came). And it went off again now. I've contacted Maxis and they said they will send another guy tomorrow morning. To be honest, I don't believe that guy will solve this as well because this thing happens every month to me and this time is the worst. So can you guys advise me on what else I can do? I'm totally lost on this. Any help will be appreciated. Thanks.
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This seems to suggest that something wrong somewhere with your fibre cable connection. Let them assign a TM installer over and check for you...
joshhd
post Sep 11 2022, 01:23 PM

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QUOTE(PRSXFENG @ Sep 11 2022, 12:38 PM)
Those are some great speeds, is your area on Unifi infra or Maxis own infra?
Easiest way to check is to see which LAN port you're plugged into on the ONT, LAN1 = Maxis own infra, LAN2, Maxis using Unifi infra
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How about LAN 3 and LAN 4 on the ONT? hmm.gif
joshhd
post Sep 16 2022, 05:04 PM

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QUOTE(MystiqueLife @ Sep 16 2022, 02:06 AM)
I just received my e-billing 3 days ago. Check using MMA on your account settings.
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QUOTE(KHOdin @ Sep 16 2022, 10:16 AM)
what is MMA ?
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QUOTE(MystiqueLife @ Sep 16 2022, 03:10 PM)
My Maxis App
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MMA = My Maxis App
Lol? Is that a common jargon used by Maxis, or it's just you invented it? hmm.gif
joshhd
post Oct 10 2022, 04:07 PM

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QUOTE(Addword @ Oct 10 2022, 03:11 PM)
If no change port, can’t get new router/modem?
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For transfer request, you won't be getting new BTU (fibre modem) and you will be using back the same modem.

However, you will be getting new WiFi router from Maxis upon installation day of your Maxis Fibre.
Fibre modem (BTU) won't spoil that easily one. Even if does someday, just contact ISP customer service (Maxis) and they'll do thethe necessary arrangements for you. So don't worry.
joshhd
post Nov 15 2022, 12:07 AM

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QUOTE(vez @ Nov 14 2022, 07:37 PM)
hi sifus here,

i am new to maxis fibre, previously using unifi
just get maxis fibre installed today, the question is the installer didnt give me PPPOE username and password sweat.gif

plan to change my own router, is it i need to get from them? thanks.

another doubts, the VOIP port is from router instead of BTU (unifi)
if i change to my own router, i will lose VOIP? sweat.gif
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plan to change my own router, is it i need to get from them? thanks.
Yes. You can contact customer service and request it from them.

another doubts, the VOIP port is from router instead of BTU (unifi)
If the fibre infra in your area is under TM, and you subscribe to other ISP, then that's how the VoIP function would look like. No need to doubt on that. It's normal.
You could say that the RJ11 ports on the TM BTU will be left unused when you subscribe to other ISP.

if i change to my own router, i will lose VOIP? sweat.gif
If your own router doesn't support VoIP or doesn't have RJ11 outputs, then you won't be able to use your house phone.

Unless you use both Maxis-provided router and your router at the same time, by connecting a LAN cable from Maxis router to your router, and then disable Wi-Fi on the Maxis-provided router...
That way, you can continue using VoIP.
joshhd
post Nov 18 2022, 07:18 PM

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QUOTE(Gaara92 @ Nov 18 2022, 06:23 PM)
Is maxis using new vlan 11? I try to login and saw the profile is Maxis-NGBB and the vlan id is 11. I thought maxis is using vlan 621?
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That's not "new" VLAN.
If you see that your Maxis Fibre's VLAN ID is 11, that means you are on Maxis own build Infra network, also known as Maxis NGBB.
And that also means, it does not rely on TM Infra network.

VLAN 621 means you're on TM Infra.
joshhd
post Feb 4 2023, 11:27 PM

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QUOTE(arkana @ Feb 3 2023, 04:22 PM)
Hi I just installed Maxis Fibre 100mbps.

Just want to check on the following item:

1. I'm getting 94mbps / 45mbps when I connect thru Lan cable for 100mbps. Is this acceptable speed for 100mbps? My expectation is getting 100mbps for what I paid for.

2. My Maxis Fibre doesn't come up backup Maxis 4G simcard ... I ask the installer he told me need to go Maxis to get the backup sim. Is he telling me the correct info?

Thanks in advance for the reply.
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I'm getting 94mbps / 45mbps when I connect thru Lan cable for 100mbps. Is this acceptable speed for 100mbps? My expectation is getting 100mbps for what I paid for.
The speeds you get for Maxis Fibre/Unifi/Astro Fibre's 100Mbps plans are asymmetrical, meaning you'll be getting 100Mbps download and 50Mbps upload.
You won't get the same symmetrical 100Mbps speeds for both download and upload. That's just how it is.

My Maxis Fibre doesn't come up backup Maxis 4G simcard ...
Not all Maxis Fibre plans comes with backup 4G SIM card, and installers that came to your house are just doing their work according to job order.
Anything other than that, they'll expect you to settle with the customer service or walk in to service centre.

So if the installer didn't get any backup 4G SIM card for your order, that means don't have lor.

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