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 [FAQ] PC Restart/Auto Restart Problems, all question relating to these problems

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tcboy
post Aug 8 2007, 04:55 PM

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QUOTE(tylaxng @ Feb 7 2007, 03:57 PM)
Thanks for your sharing....

I js want to highlight clear cmos item.

I'm highly recommend remove ur batt 1st before doing CMOS reset, especially ASUS motherboard.

My experienced, motherboard is A7V333. I doing CMOS reset for this board, i didn't take batt out. And, problem come, everytimes when i turn on my pc, it automatic go BIOS mode. After verify and check my MB manual, manual highlight remove batt before doing CMOS clear...  cry.gif ... My MB go back claim warranty and need waiting > 2 months...

Now i used A7V800.... it still mention same things abt batt remove and CMOS clear...
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May I know what is CMOS reset?


Added on August 8, 2007, 5:05 pm
QUOTE(AsenDURE @ Sep 29 2006, 05:35 PM)
Isolating problems thru elimination process. - the BASIC tech support 101 prerequisite.
1. When you are not sure what the problem is, remove everything from the chasis. Set up your PC with minimum configuration, that is, Mobo (motherboard), CPU, RAM and GC and see if it POST and boots. If it doesn't then, beg, borrow or steal, try to swap these components with working ones (make sure it's working and it's compatible as well). See which component fails.

2. If it POST properly then slowly add your other components (Hard Drive, Optical Drive, Modem, etc) and repeat process 1 for each. Don't forget that the connectors (IDE cables, SATA cables, etc) should be swapped and tested too as any regular components).

If you press the power button and nothing happens (no lights, no sound, no fans, etc.) then this issue is not a NO POST but is an power related issue. If you are uncertain if the computer is turning on or not, this can be easily checked by locating any fans in the computer or visible from the outside of the computer. If these fans are spinning, the computer is receiving power and this document may not apply to your issue. Some motherboards also have a LED light that indicates that there is power coming from the PSU (Power Supply Unit).

1. Connections connected properly - check you are plugged in lah >_>
Verify that the power connection is connected properly to the wall and the back of the computer. If you have a power strip (surge protector) or switch used to turn everything on at once, temporarily disconnect the computer from that switch and connect that cable directly to the wall.  This will help verify that the strip or switch is not bad. Verify that the outlet works by connecting a different device like a TV, Radio to it.

2. New hardware
If additional hardware has been recently added to the computer it is recommend that you temporarily disconnect that device or devices from the computer to verify they are not preventing your computer from turning on.

3. Bad power cable
Verify that the cable supplying your computer is not bad or damaged by using another power cable. Borrow the cable from your CRT monitor or even your electric cooker/kettle.

4. PSU, power button, and/or power board or inverter
If problem still persists then try to test with another PSU. beg, borrow or steal too. Check that your power button to mobo (motherboard) is not faulty (you may swap it with the reset button).

Troubleshooting POST Problems [New Assembly]
1. Check that no part of your motherboard is touching the casing bare metal or motherboard tray. It is a good idea to layer a piece of foam/sponge between the motherboard and the casing to prevent any contact. You can also opt to layer duct tape for the screw holders/motherboard mount brackets. This is to prevent a short circuit which can lead to anything from the PC not switching on to restart or even damaged mobo.

2. Refer to elimination process steps above.

Troubleshooting POST Problems ["old" pc] - "old" here refers to a PC that is up and running before as opposed to one that is currently being assembled.

1. Did your computer beep at you when you tried to start it?
almost all computers run a series of diagnostic tests called a "Power On Self Test" ( POST) when they start up. Only after POST is passed does the computer try to load the OS (operating system). When the POST is successfully completed, the computer beeps once.

If the computer beeps more than once, or if it doesn't beep at all, it means POST has failed and never even got to the OS loading. That indicates a problem with the hardware, or occasionally the BIOS . Multiple beeps means that the computer is trying to tell you what's wrong. Each BIOS vendor (such as AMI and VIA) has their own "Beep Codes", but here are some common examples of what the codes mean. There are some common beeps though,

a. one long continious beep - RAM is loose/lost contact.
b. multiple beeps with pause in betwen - GC (graphics card) is loose.

p.s-some of the newer computers have LED's that light up that indicate the error or have a sound file to indicate the error. RTFM (read the freaking manual - yes. your mobo manual!) !

To rectify, take a eraser and rub along the gold fingers. Use compressed air and blow the slots clear of dirt/dust. Replace and make sure the contacts are not loose.

user posted image

2. Check that your Capacitors not bloated/leaking. Technicians call this big nose. If it is get it changed/replace or it's time to get it changed.

user posted image user posted image

4. Clear your CMOS. Locate the jumper by RTFM or remove the CMOS battery for a couple of minutes.

user posted image

other forumers, please feel free to contribute. Once this thred gains momentum, it'll be unpinned and tagged official.
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Do you know which component supply power to processor??

its mobo or psu ?


This post has been edited by tcboy: Aug 8 2007, 05:05 PM
waruna
post Aug 18 2007, 09:32 PM

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my pc seems like got electric shock at the back of the casing.. wats the problem do u all think?

first i thought it was caused by my extension but same happen even i change a new one.

i think this electrical shock make my pc always restart but btw, please see this thread for more details http://forum.lowyat.net/topic/506396
ihatechonglin
post Aug 22 2007, 04:22 PM

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found the solution . ^^ nod.gif

This post has been edited by ihatechonglin: Aug 23 2007, 02:53 AM
karom
post Aug 24 2007, 12:40 AM

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great to hear that. This is why LYN is come in handy for all IT enthusiast.


Added on August 24, 2007, 12:41 amgreat to hear that. This is why LYN is come in handy for all IT enthusiast.

This post has been edited by karom: Aug 24 2007, 12:41 AM
darrenboy
post Sep 3 2007, 10:06 AM

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QUOTE(DigitalKL @ Jan 15 2007, 05:49 PM)
My problem began when I had a power failure. The power from Tenaga went off. Since I have a UPS, I began a shutdown and when Tenaga came back on, I on back my pc but it keeps rebooting itself. It got as far as showing the Windows Welcome logo but thats it, it will reboot itself from there.

I cant enter safe mode either. Eventually I got fedup and try repairing windows by inserting my windows xp cd in and boot from cd. I think it didnt detected i had a previous version of XP in there because it didnt give me any option to Repair. Never mind, I reinstall again. Guess what?

After many many tries, I think I might have install altogether 4 Windows XP in my PC. Is that possible?

Anyway it showed me boot from a selection of 4 Windows XP - all the same name. So far I can boot from one of those selection but when I went in, its a totally new install.

I looked in File Explorer and sure enough there is 3 sets Administrator and 4 sets of User and 4 sets of Windows folder.

How do I uninstall the rest of them?

What must I do? I never encounter such problems before - Please HELP  icon_question.gif
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Digital KL,

I have the same problem as you wrote. Please kindly tell me whther what you did is the best option or not. But only thing is I don't have the original Windows XP boot disk. The shop where I bought my PC never gave it to me.

Anyway, please tell me how and whether you uninstall you 3 other versions of windows XP or not?

This post has been edited by darrenboy: Sep 3 2007, 10:07 AM
karom
post Sep 3 2007, 02:59 PM

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Owh. One solution is to backup the data in the partition and format the Hard Disk back to zero.

You can do clean deletion by using Hard Disk manufacturer utility.
skeleton^king
post Sep 4 2007, 03:11 AM

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maybe ur rams
tracyjz
post Sep 7 2007, 10:07 PM

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last time i oso faced the same problem,after upgraded my com,everythings work fine and Great!!!
darrenboy
post Sep 8 2007, 12:06 AM

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QUOTE(karom @ Sep 3 2007, 02:59 PM)
Owh. One solution is to backup the data in the partition and format the Hard Disk back to zero.

You can do clean deletion by using Hard Disk manufacturer utility.
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I donot know how to backup in a partition and ended up deleting the whole C drive data. mad.gif icon_question.gif

But anyway, I think it's too late now. Now I have installed back my Windows XP and microsoft office but my PC and speaker has no sound coming from it. When I play windows media player, or youtube, the movies and pctures can move but no sound at all. What happened? cry.gif icon_question.gif

This post has been edited by darrenboy: Sep 8 2007, 05:49 PM
karom
post Sep 8 2007, 09:47 AM

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Sound driver i suspect.
Please check in Device manager whether the sound driver is properly installed.
darrenboy
post Sep 8 2007, 11:35 AM

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QUOTE(karom @ Sep 8 2007, 09:47 AM)
Sound driver i suspect.
Please check in Device manager whether the sound driver is properly installed.
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sound driver? icon_question.gif Is it a CD I need to install? Can I buy it from somewhere?

OK..Under Sound and Audio devices in the Control Panel, I have theses items:

1. ATAPI CD ROM
2. BENQ DVD ROM
3. Audio Codecs
4. Legacy Audio drivers
5. Media Control Devices
6. Legacy Video Capture Devices
7. Video Codecs

Is any of these my sound device? How do I know which one or none of them?

This post has been edited by darrenboy: Sep 8 2007, 05:55 PM
heero24
post Sep 12 2007, 02:36 PM

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My PC restart when i run certain programs's function (for eg. opening an example file in the help menu will restart my PC). Only happened 100% rate when i am using LabView (help menu stuff) and visual studio (creation of website using VB.net). For the other gaming programs, it happens once in a blue moon...

After using MEMTEST, found out that memory has some errors (haven't change my stupid apacer RAM yet). Is there other possible hardware malfunction other than the DDR2 RAM ? I am planning to have checklist of all the possible problems though.

Thanks~~


Added on September 12, 2007, 7:24 pmOH GOD... PROBLEM still persist even i change a new RAM.... sad.gif
anyone can help me please.. thanks...

This post has been edited by heero24: Sep 12 2007, 07:24 PM
skeleton^king
post Sep 18 2007, 12:59 AM

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izit ur ram ok?
karom
post Sep 18 2007, 08:58 AM

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QUOTE(darrenboy @ Sep 8 2007, 11:35 AM)
sound driver?  icon_question.gif Is it a CD I need to install? Can I buy it from somewhere?

OK..Under Sound and Audio devices in the Control Panel, I have theses items:

1. ATAPI CD ROM
2. BENQ DVD ROM
3. Audio Codecs
4. Legacy Audio drivers
5. Media Control Devices
6. Legacy Video Capture Devices
7. Video Codecs

Is any of these my sound device? How do I know which one or none of them?
*
Legacy Audio drivers ----> try to update driver to the latest version.

It can be found on ur vendor website.

StratOS
post Sep 24 2007, 07:09 AM

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My computer, old rig.. occurs recent auto restart but i dunno what causes it.. after reformat and replug everything still same thing happen.. tried everything on the 1st post but doesnt relate anything to my comp..

Any other causes that may lead to auto restart..?
someone_stupid
post Oct 10 2007, 11:40 PM

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umm guys i'd like to know if there's any tool that'll identify our motherboard, chipset and VGA or AGP cards? i remember there was something like this but.. I can't seem to remember what was it called someone?
I'd like to identify my gf's pc's mobo and all those


Added on October 12, 2007, 8:05 pmumm anybody?

This post has been edited by someone_stupid: Oct 12 2007, 08:05 PM
Pumpkin_G
post Oct 14 2007, 04:18 AM

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hi guys, lately, 1 of my fren's rig also kept restarting after tenaga nasional keep cutting out the power supply for 3 times in a short period of time in a day. my fren'z comp since then suffered from this restarting point till ultimately stop loading, no beep, no sound. cant even load to BIOS. I tried stripping it to bare to find out what could be the prob, however, at 1st i tot was the PSU/GC, but after testing with my own Functional, Compatible PSU, Graphic cards and seemingly everything. still fail to locate the prob. and i do notice the Mobo's fan is making some weird noise.. could this indicate that my fren'z mobo suffered from some kind of mechanical failure?

Thank you all in advance and happy Holiday
RenzLaw
post Oct 14 2007, 03:42 PM

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what if autorestart with a blue screen very fast i couldn't even see anything >_>
1024kbps
post Oct 14 2007, 03:49 PM

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BSOD faq thread is here >_>
http://forum.lowyat.net/topic/346230
waruna
post Oct 24 2007, 01:29 AM

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izzit possible the auto restart problem occurred due to viruses?

because last night my pc keep restarting continuesly right after the windows boot display.. and then i take off my hdd and put into my other pc as secondary hdd to scan for viruses.. "got 4 worms".. and put in back the hdd..

Then, the problem solved.. now i can switch on my pc without any error..

once again, izzit possible the auto restart / keep restarting problem occurred due to viruses?

thanks in advance

This post has been edited by waruna: Oct 24 2007, 01:32 AM

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