[FAQ] PC auto restart/Blue Screen (BSOD)

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[FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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francischuahcw	Nov 14 2008, 11:05 PM Return to original view \| Post #101
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified. DISK_HARDWARE_ERROR: There was error with disk hardware BUGCHECK_STR: 0x7a_c000000e CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT PROCESS_NAME: System Good day, From what i can refer it actually shows that you are having problems with your HDD. You can try to run scandisk CHKDSK/r to scan your HDD for any bad sector and tries to repair it. After that, see how it goes and let me know again. Thanks francis
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francischuahcw	Nov 14 2008, 11:38 PM Return to original view \| Post #102
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	I don't think it will fail. It will just stop there. if you are afraid, backup all the data you need 1st before doing it. Else, you can just scan. Run CHKDSK will do. that will go without repair. Just scan and give you a report. Remember, use Window Recovery Console to do it. Dont do it inside windows.
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francischuahcw	Nov 15 2008, 12:35 AM Return to original view \| Post #103
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	well, then you have to run it using your window. There are still ways to run the Recovery Console, but i do not encourage it. Just scan your HDD using Windows. Else, borrow a cd from your friend will do too. Thanks
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francischuahcw	Nov 15 2008, 01:30 AM Return to original view \| Post #104
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE BugCheck F4, {3, 82453358, 824534cc, 805fa7a8} Unable to load image SASKUTIL.sys, Win32 error 0n2 * WARNING: Unable to verify timestamp for SASKUTIL.sys * ERROR: Module load completed but symbols could not be loaded for SASKUTIL.sys Probably caused by : hardware_disk Followup: MachineOwner --------- Your SuperAntispyware crashes. It is obvious as of this moment. Please check your HDD, other than that, check the component such as cables and power cable. Thanks
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francischuahcw	Nov 15 2008, 07:40 AM Return to original view \| Post #105
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	Ah...i wonder that. That is what being read by the minidump. Proceed with scandisk for bad sector first, others come later. We will check one by one.
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francischuahcw	Nov 15 2008, 07:22 PM Return to original view \| Post #106
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(7up7up @ Nov 15 2008, 03:52 PM) had 2x blue screen.. first one, was watching heroes in MPC.. then blue screen, restarted, and i ran "error-checking" in C: tools no error shown then restart, ran chkdsk in cmd.exe, at stage 2 95%, blue screen attached minidump files Hi there 7up My last advice for you based on your current situation. Backup every important file in your HDD and prepare for a new harddisk. This harddisk wont stay long. I mean, using this harddisk for OS drive is not advisable. However, you might use it as data storage until the life span ends. Thanks francis
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francischuahcw	Nov 15 2008, 07:25 PM Return to original view \| Post #107
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(doom89757 @ Nov 15 2008, 03:50 PM) Ok, I have a laptop when I run media player classic & play a movie it suddenly makes the laptop get hang & BSOD will appear later on for a while then it auto restart Here the minidump file, pls let me know wat i the prob with this laptop, thanks Hi there doom89757, QUOTE BugCheck 1000008E, {80000004, 806d6935, 9d618d80, 0} Unable to load image igxpmp32.sys, Win32 error 0n2 * WARNING: Unable to verify timestamp for igxpmp32.sys * ERROR: Module load completed but symbols could not be loaded for igxpmp32.sys Unable to load image igxpgd32.dll, Win32 error 0n2 * WARNING: Unable to verify timestamp for igxpgd32.dll * ERROR: Module load completed but symbols could not be loaded for igxpgd32.dll * WARNING: Unable to verify timestamp for igxprd32.dll * ERROR: Module load completed but symbols could not be loaded for igxprd32.dll Probably caused by : pci.sys ( pci!PciReadWriteConfigSpace+38 ) Followup: MachineOwner It seems like you are having trouble with your IGP/Video driver. Possible for you to update your driver? Then we will see if problem happens again. Thanks francis
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francischuahcw	Nov 15 2008, 11:01 PM Return to original view \| Post #108
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	Hi doom89757 This is not looking good to me QUOTE BugCheck 100000EA, {88d7baf0, 88f2c140, ba4efcb4, 1} Unable to load image igxpdv32.DLL, Win32 error 0n2 * WARNING: Unable to verify timestamp for igxpdv32.DLL * ERROR: Module load completed but symbols could not be loaded for igxpdv32.DLL * WARNING: Unable to verify timestamp for igxpgd32.dll * ERROR: Module load completed but symbols could not be loaded for igxpgd32.dll * WARNING: Unable to verify timestamp for igxprd32.dll * ERROR: Module load completed but symbols could not be loaded for igxprd32.dll ERROR - could not read driver name for bugcheck parameter 3 Probably caused by : igxprd32.dll ( igxprd32+746f ) Followup: MachineOwner Refer below interpretation of your checkcode QUOTE Cause 1.A device driver is spinning in an infinite loop, most likely waiting for hardware to become idle. 2.This usually indicates problem with the hardware itself, or with the device driver programming the hardware incorrectly. Frequently, this is the result of a bad video card or a bad display driver. Which one you prefer? Driver or Hardware? Can you revert your driver to the original driver that comes with the laptop? Either one of both mentioned does not look good to your laptop i think.
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francischuahcw	Nov 15 2008, 11:28 PM Return to original view \| Post #109
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(~~5ive~~ @ Nov 15 2008, 11:21 PM) Hi there. My laptop has BSOD since a long time ago. I send to shop and technician said that no problem with hardware and they suspect software problem, and help me reformat, but that doesnt help much. Im using COMPAQ laptop and Nvidia Geforce Go 6150 with a vista business x86. I had BSOD during watching movies, playing games and even do nothing. Usually will have it within a few days. Below is attachment for the recent BSOD, which happen during im playing dota. Please advise what should i do. Thanks. Hi there, your minidump file could not be read. Can you please check your setting for me? Or at least upload another file for me. Please check your setting accordingly to below. Make sure that write debugging information is Small Memory Dump (64kb) and not others. Thanks francis P/S: the file you upload is corrupted. Can you upload another one?
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francischuahcw	Nov 17 2008, 12:21 AM Return to original view \| Post #110
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(~~5ive~~ @ Nov 16 2008, 10:27 PM) Ok...this should be able to read. Yes it is. And it is your NVIDIA MCP Networking Function Driver. (NVIDIA Networking Driver - NVIDIA Corporation) that creates the problem. You might need to have a look at your LAN driver or your chipset driver. QUOTE BugCheck 1000000A, {43444c70, 2, 1, 827c2ede} Probably caused by : nvmfdx32.sys ( nvmfdx32+103f3 ) Followup: MachineOwner --------- Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. QUOTE Cause This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS. If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version. Check your driver. I don't think you are installing a Vista driver or it might not actually the exact driver that suits your laptop model. Please clarified that and update the driver or change the driver if possible. Thanks francis This post has been edited by francischuahcw: Nov 17 2008, 12:23 AM
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francischuahcw	Nov 17 2008, 01:21 PM Return to original view \| Post #111
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(noobaxx123 @ Nov 17 2008, 05:10 AM) [attachmentid=675226] heres my files.. can u guys help me pls... i would really apriciate ur help.. and my problem was.. when i am playing warcraft 3 or sum other 3D games... suddenly the screen turns blue and say beggining to dump physical memory by atapi or ativag.. if not den it mus be the directx problem.. help pls..!! thx alot.. Hi there noobaxx123 Your problem is not good to me. BugCheck 0XEA THREAD_STUCK_IN_DEVICE_DRIVER The THREAD_STUCK_IN_DEVICE_DRIVER bug check has a value of 0x000000EA. This indicates that a thread in a device driver is endlessly spinning. Please refer below information QUOTE BugCheck 0XEA THREAD_STUCK_IN_DEVICE_DRIVE Cause A device driver is spinning in an infinite loop, most likely waiting for hardware to become idle. This usually indicates problem with the hardware itself, or with the device driver programming the hardware incorrectly. Frequently, this is the result of a bad video card or a bad display driver. Try update your driver. If driver update still fails you. You might be having problem with your graphic cards. Thanks francis
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francischuahcw	Nov 17 2008, 01:31 PM Return to original view \| Post #112
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(~~5ive~~ @ Nov 17 2008, 01:05 PM) Still BSOD today.... yesterday i install nVIDIA ForceWare X 176.68 for Windows Vista 32bit Operating System: Windows Vista 32bit Driver Version: 176.68 Driver Date: 2008-10-06 (YYYY-MM-DD) Driver Size: 33.68 MB Driver Released by: MS Catalogue MS WHQL Certificate: Setup Files Included: International Files: Original INF only supports: [DEV_0244] NVIDIA GeForce Go 6150 Still the same problem? May you guys tell me what should i looking for? Or which driver specifically? Im totally noob with all this..... Thanks.... Hi there ~~5ive~~ BugCheck Code: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). You have a fatal hardware error that crash your whole system but i could not detect which hardware that fails you. It could be your processor. Is it AMD processor? This is what i got from the debugger. QUOTE Debugging Details: ------------------ WHEA_ERROR_RECORD: !errrec ffffffff8737d028 BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: mpcstar.exe CURRENT_IRQL: 0 STACK_TEXT: 824fff38 827cc8b5 00000124 00000000 8737d028 nt!KeBugCheckEx+0x1e 824fff8c 824cd928 8737d028 84f43208 84f43208 hal!HalBugCheckSystem+0xe1 824fffb8 827cc7c9 84f43208 00000000 824ffff4 nt!WheaReportHwError+0x1d0 824fffc8 827ccea7 00000003 84f43208 00000000 hal!HalpReportMachineCheck+0x31 824ffff4 827c899f 80151000 00000000 00000000 hal!HalpMcaExceptionHandler+0xf7 824ffff4 00000000 80151000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD BUCKET_ID: 0x124_AuthenticAMD Followup: MachineOwner --------- Does your laptop still under warranty? If possible, please send to service center for details checkup. Thanks. Sorry to you that not much i can help here. Regards. francis This post has been edited by francischuahcw: Nov 17 2008, 01:54 PM
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francischuahcw	Nov 17 2008, 01:55 PM Return to original view \| Post #113
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(j3ffrey @ Nov 17 2008, 01:22 PM) this is my BSOD . any1 can help ? http://rapidshare.com/files/164409584/Mini111508-01.dmp.html Hi there j3ffrey Please refer below information QUOTE BugCheck 1000008E, {c0000005, f7ba80e3, f7c1cadc, 0} Probably caused by : tcpipBM.SYS ( tcpipBM+30e3 ) Followup: MachineOwner --------- Do you use product from this vendor? Bytemobile Kernel Network Provider - Bytemobile Optimization Client - Bytemobile, Inc. It seems like this driver cannot load. If possible, please update the driver. Or does you use Microsoft Groove http://www.digitalsupporttech.com/mskb/943...ion_Manager.htm QUOTE Unable to load image tcpipBM.SYS, Win32 error 0n2 * WARNING: Unable to verify timestamp for tcpipBM.SYS * ERROR: Module load completed but symbols could not be loaded for tcpipBM.SYS Next, Displaying Event Viewer Click Start then Run Type CODE Eventvwr In Event Viewer look at both System Log and Application Log. You can save a copy of your log and upload it here. Use the Action toolbar and choose Save Log As Then, save the log as .txt file and upload it here. Thanks
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francischuahcw	Nov 17 2008, 04:53 PM Return to original view \| Post #114
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(noobaxx123 @ Nov 17 2008, 02:35 PM) okay but..how am i gonna update it??? just go to the drivers website and update it or ?? i am not kinda good in it sorry.. Find your driver name, use google to search/ go to the official website, search for the driver model, download it and install. You can have a look at your device manager for your driver model. Thanks
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francischuahcw	Nov 17 2008, 04:54 PM Return to original view \| Post #115
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(~~5ive~~ @ Nov 17 2008, 04:12 PM) it is ok......now no more waranty.... when under waranty had sent to service center twice and they claims that no hardware problem and only help me reformat Thanks anyway............. From what i can see, it seems like you have on your lappy for nearly 10hours. Does it have good airflow? Please check your temperature as it might be overheating if open for long hours. Thanks francis
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francischuahcw	Nov 17 2008, 06:32 PM Return to original view \| Post #116
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	No latest minidump file detected. Answer below question What graphic card are you using? How long you have been using it? Did your GC support the game? Does it happens recently? Please note that in your minidump file i only found one minidump file that is related to latest crash. Your last crash is on 11 November and those crash before is months back in August. So, it might be your GC that starts to have problem or other issue. As i told you previously. If after you reinstall new driver you still encounter this problem, it might be your graphic card problem. Possible for you to remove it from your system, clean the dust for both GC and GC slot, make sure the fan is working and the dust inside is cleared. It could be overheating issue for you too. Did you monitor your temperature? NEXT Displaying Event Viewer Click Start then Run Type CODE Eventvwr In Event Viewer look at both System Log and Application Log. Look what is mentioned in about the ERROR. There are plenty of information you can get. This post has been edited by francischuahcw: Nov 17 2008, 06:34 PM
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francischuahcw	Nov 17 2008, 07:00 PM Return to original view \| Post #117
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	Do you have onboard AGP? You can try run the game using onboard AGP and see if its still hang. Else, do you have problem of the game hang when play other game such as Counter Strike or other old game? If no problem, maybe your GC cannot support the game or the game itself have problem Is it original games? Try set the game display to lowest setting and see how it goes. If above solution pointed no good. Then we can conclude that it is your GC problem. This post has been edited by francischuahcw: Nov 17 2008, 07:01 PM
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francischuahcw	Nov 17 2008, 07:18 PM Return to original view \| Post #118
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	Hi there, Onboard AGP = Integrated Graphic Processor/ Onboard graphic card/VGA. Yes, if it is your GC problem, you might need to change one. But you can try send to shop and ask them test your current GC on another pc and run those game. See how it perform then only decide. This should finalize your confusion on whether your GC is damage. Thanks
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francischuahcw	Nov 18 2008, 12:20 AM Return to original view \| Post #119
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	Do you install window with SATA-RAID supported? Bug Check 0x7B: INACCESSIBLE_BOOT_DEVICE The INACCESSIBLE_BOOT_DEVICE bug check has a value of 0x0000007B. This bug check indicates that the Microsoft Windows operating system has lost access to the system partition during startup. Please refer below on how to install XP with MassStorage (SATA/RAID) http://forum.lowyat.net/topic/501772
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francischuahcw	Nov 18 2008, 12:45 PM Return to original view \| Post #120
Retired. Do Not Disturb Senior Member 2,152 posts Joined: Feb 2006	QUOTE(noobaxx123 @ Nov 18 2008, 06:48 AM) hi again.. franchis i have done wat u said.. i reinstall and updated my GC but cant.. but i seem to find a problem...the ATI's VPU recover keeps on going on when i m playing my game..not even for 1 minute..after the BEEP sound everyting becomes normal but i unable to go in my game...the games graphic all turn 'CACAT', my desktop is slow, the resolution changes itself to 600x800 and when i pull a application or sumting the apllication is like teleporting or jumping... so wat can cause tis problem?? i tried disabling it but the problem comes again..sobzxx oh ya.. 4get to ask u.. if my monitor's temperature high can it coz tis problem too?? Hi there noobaxx123 If this problem is not more about BSOD, i am not suppose to help you here as it is not appropriate with the thread title. I would suggest you to open a thread in general forum and ask for help there. Its not that i dont want to help, but you can seek for more idea there. I will reply to you too if i found any. You can do this, list down your problem as above, saying that you manage to recover from BSOD but still having problem. Then, provide your system full specification so that others will know including me too. But as for now, what i can tell you is, It can be your BIOS problem depending on which mobo you use, it can be the VPU application that you might uninstall it. Have a read here. Then open a new thread in general Tech Support forum. More help will be from there. http://www.flexbeta.net/forums/index.php?showtopic=9316 http://forums.techpowerup.com/showthread.php?p=45161 http://www.hardware-one.com/forum/read_msg...=video&tid=1154 http://www.techsupportforum.com/hardware-s...ror-x800xl.html http://www.google.com.my/search?hl=en&q=AT...le+Search&meta= This post has been edited by francischuahcw: Nov 18 2008, 12:46 PM
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