thanks for the replies, but now it is certainly a drag, to get the refund.
i sent the email for dispute on saturday afternoon, now after 48 hours still no reply.

additional comment:
even the HSBC operator said, ITUNES hacking is common now but never say can easily get back hacked money or not.

You are welcome.

Tip of the day : If you don't want hassles with disputes, don't save your credit card details on your phone/account. If your warez save it automagically, manually remove it.

From my experience with several banks, emails are normally slow. I did a websearch for you, you can try https://www.hsbc.com.my/content/dam/hsbc/my...ispute-form.pdf. Or you can try searching HSBC's site. Did you use this form or just a normal email?



https://ux.stackexchange.com/questions/5009...ard-information



This post has been edited by beLIEve: Oct 15 2018, 02:23 PM

i already submitted the dispute form using the one u linked as advised by the HSBC helpline.
but the disclaimer saying need to lodge the report 3 days after the incident is quite concerning since i only lodge report after 5 days, since HSBC asked me to wait for the transaction to pass through.
thanks for the tip. i will not put any CC number to ITUNES anymore i guess.

1. I remember I read 3 business days.

2. They told you to wait. If there is any problems as a result of this, ask them to replay the "your conversation may be recorded for training and auditing (or whatever) purposes".

3. Save or snapshot your phone logs with HSBC to prove you've already reported it instantly.

BTW, I think there's also some options to deactivate the Card-Not-Present transactions (I don't recall seeing this with HSBC, but I did not really explore it). You can do this to cards you don't use for online transactions just to avoid unnecessary problems.

You are welcome.

Finally can collect my amanah card tomorrow 💪

If you plan to use their online banking and don't already have an account, make sure you register there and get the security device. Otherwise you will have to go twice.

Follow the instructions to activate your card for the $25 cash back. Then register.

Hi, may I know HSBC Amanah Mpower Platinum rebate calculation is based on Monthly or statement?

Thanks for advise. What security device?

$25 cash back? can you explain more on this. is this a promotion ?

this perhaps

https://sp.hsbc.com.my/microsites/cip_250/f...ional_FINAL.PDF

https://www.hsbc.com.my/1/2/HUB_IDV2/IDV_EP...IB-Registration

You are going to need that if you plan to do online banking with your card. If just for normal usage then you don't need to. You can't even add a payee without that security device thingy.

Yes that's the one.

As usual, t&c applies.

5. This Promotion is applicable to all HSBC ongoing credit card acquisition campaigns, excluding the RM250
Cash Back Acquisition Campaign/ HSBC Amanah RM250 Cash Back Acquisition Campaign.

Thanks. I see just for new applicant only.

Lol idk this hassle with this card. Nowhere in website mentioning this. They charge extra?

https://www.hsbc.com.my/1/2/!ut/p/c5/04...AwMDAwMDA!/

If the link above does not work, go back to the main link and look see under "What is the difference between Login with Security Device and Login with passwords? Click here for quick assistance." Don't trust the Add Payer option under Password. It is not available.

First time free, replacement (if you lose or damage it) $50. Like I said, if you don't plan to pay anything with your HSBC card through their online banking, then you don't need it. Hassle it is, but you won't lose money if your phone is hacked. But if you start saving your card details on your phone and computer, the risks increase.

This post has been edited by beLIEve: Oct 16 2018, 01:25 AM

The 8% cashback is for transaction until 31 Dec or until further notice (forever)?

In the T&C sounds like until 31 Dec 2018 only.

https://sp.hsbc.com.my/projects/mpower/file..._2018_final.pdf

You aware you need to spend 2k each month to qualify 8%? The grocery is for a few selected merchants only. Petrol only shell, petronas, caltex.

Yes. This perks is only up to 31 Dec or forever? That's my q. On the time period not on how.

the amanah cb "promo" has been extended continuously. probably next month, hsbc would update the t&c again with extension info.

For visa platinum is it 12 times swipe for annual fees waive or free for life? Can't find any info on their website now. Applied at mid Valley now waiting for it