you guys are so riteeeeee... I walked into another ambank banch, wanted to check if can resubmit my app and how long it would take, the agent told me my app was only submitted on 30/7, when i submitted all the documents to them on 14/7.
previously when i checked with this agent who deal with my loan app, she told me on 24/7 tat my loan was pending final approval, but how would the loan pending final approval when it was not even submitted tat time..
When I checked with the agent why my approval took so long, she first told me they need to run check on the presence of business premises, hence taking longer. I told her i realised my app was only submitted on 30/7, then only she told me bcoz the documents were incomplete, my bank acc number was not appeared on the bank statement, hence they need to run the check on presence on premises, and hence took longer. She has nv informed me anything about incomplete document, and has nv requested me to submit any further document. With the 'bank acc not appeared on bank statement prb', i can easily walk into bank and ask the bank to do a verification, and i did everything within tody aft I realised abt this prb. If she informed me earlier, they wouldnt need to run the whole 'check on business premises' thingy... speechlesssssss... its so rediculous.. I contacted the branch manager who actually accepted my documents that day, he actually pushed all the blame to me, asking me back how would they giv approval when documents incomplete... damn it!!!!!!! I kept telling him his agent din inform me anythg abt the incomplete documents, but he just ignored...
im to my max of tolerance already.. actually file a complaint to ambank... they deserve it..
my case is almost the same as well... the agent is not efficient AT ALL.... very late and super slow in responding... other bank which i submitted 2 weeks after Ambank also replied faster then this agent. Not only that... she gave wrong information somemore... told me full flexi with minimum 1k excess amount can waive the monthly fee....not only that... i had to send my documents few times... always keep missing my email... dont even know how to search emails.... "ah already send? i didnt receive can send again?"
but then its really the Agent's problem... Because after that i got another agent's contact just talked to her like 5 mins in phone... she gave me super clear explanation on how their flexi and semi flexi works. Now im thinking on how to change the agent..... hope its possible.