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 Maxis iPhone Discussion Thread V7, iPhone 6/6+ available - 6 Nov 2014

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dinozilla
post Nov 9 2014, 09:16 AM

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QUOTE(segiempat @ Nov 9 2014, 08:07 AM)
We need to do one with all angry customers! Anyway, their social media team very efficient in deleting angry customers posts. Even definition of Pre-order also kena deleted haha

user posted image
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look carefully....now they completely ignore those nagging posts...
but nicely responding the thank you note from receiving customer...
CRM fail big time...
seancorr
post Nov 9 2014, 09:27 AM

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I just got off the phone with my friend who had ordered his and had a delivery date of Dec 12th and he called me up to tell me he had his phone delivered to him on Friday the 7th.

Now I'm totally in the WTF moment now.
ZaRnX
post Nov 9 2014, 09:28 AM

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yeap, i believe most of the delivered phone are either gold or silver (i6+)
nickelkadmium
post Nov 9 2014, 09:30 AM

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QUOTE(seancorr @ Nov 9 2014, 03:16 AM)
Wow you managed to receive it through a proxy?
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Ya. My brother signed it off for me. I thnk Gdex is not really strict on that matter. Prolly because they got too many phones to be delivered so just give it to proxy ok already
segiempat
post Nov 9 2014, 09:32 AM

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QUOTE(ZaRnX @ Nov 9 2014, 09:28 AM)
yeap, i believe most of the delivered phone are either gold or silver (i6+)
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Anyone here or your friends received 64 plus space gray pre ordered??? I have a feeling this model was long out of stock before 3am 31st. Those ordered after probably on second batch already. Please tell me this is not true.
seancorr
post Nov 9 2014, 09:52 AM

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QUOTE(nickelkadmium @ Nov 9 2014, 09:30 AM)
Ya. My brother signed it off for me. I thnk Gdex is not really strict on that matter. Prolly because they got too many phones to be delivered so just give it to proxy ok already
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Yeah it was a stupid idea for them to ask the owner to wait whole day for the phone.

I just got my friend's ID and his is MOS14220XX ordered on the 3RD OF NOVEMBER which is scheduled for delivery on the 12th of December and he got his on the 7th of November. Really wtf man and I'm still waiting for mine with an order ID of MOS13792XX which is way in front in queue.

[09:33:42 AM] Maxis: Welcome to LIVE Chat.
[09:33:42 AM] Maxis: Hi, i'm Gordon. How may i assist you?
[09:34:11 AM] Me: Hi Gordon I would like you to check my iphone 6 order. My order ID is MOS13792XX
[09:35:29 AM] Maxis: Sure.
[09:35:29 AM] Me: My friend just got off the phone telling me he received his phone last Friday on the 7th of November when his delivery date stated online was for the 12th of December so he told me to ask Maxis what happened to my order which is scheduled for the 14th of November for delivery
[09:35:42 AM] Maxis: As per checking, your order is still under progress.
[09:35:50 AM] Me: How can his order which came in later than mine managed to get his phone before me??
[09:36:03 AM] Maxis: I see.
[09:36:35 AM] Maxis: As for orders made before the 3rd of November, you can expect the phone to reach you by 14th of Nov (7working days from the 6th Nov)
[09:36:35 AM] Me: That's a month difference between our order delivery date
[09:38:24 AM] Maxis: The date that shows on your 'track my order' is a defaulted date.
[09:38:39 AM] Me: I understand that but how come there is such a difference? Isn't the orders supposed to be in queue? I felt really angry when his order managed to cut past my queue
[09:39:16 AM] Maxis: We're currently fulfilling orders made from 31st Oct till 3rd Nov for it to reach by 7 working days from the 6th Nov.

Looks like Maxis is randomly delivering phones to customers regardless your order time!! vmad.gif vmad.gif vmad.gif

This post has been edited by seancorr: Nov 9 2014, 10:08 AM
segiempat
post Nov 9 2014, 10:14 AM

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while everyone else are talking about casings and battery life, us loyal MAXIS customers are still talking about pre-ordering...
geek8585
post Nov 9 2014, 10:22 AM

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I think my space grey 6+ 64GB from Apple online store will reach faster than you guys... It is in the state of Arrived Facility from DHL tracking LOL

This post has been edited by geek8585: Nov 9 2014, 10:23 AM
Moonflown
post Nov 9 2014, 10:38 AM

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QUOTE(seancorr @ Nov 9 2014, 09:52 AM)
Yeah it was a stupid idea for them to ask the owner to wait whole day for the phone.

I just got my friend's ID and his is MOS14220XX ordered on the 3RD OF NOVEMBER which is scheduled for delivery on the 12th of December and he got his on the 7th of November. Really wtf man and I'm still waiting for mine with an order ID of MOS13792XX which is way in front in queue.

[09:33:42 AM] Maxis: Welcome to LIVE Chat.
[09:33:42 AM] Maxis: Hi, i'm Gordon. How may i assist you?
[09:34:11 AM] Me: Hi Gordon I would like you to check my iphone 6 order. My order ID is MOS13792XX
[09:35:29 AM] Maxis: Sure.
[09:35:29 AM] Me: My friend just got off the phone telling me he received his phone last Friday on the 7th of November when his delivery date stated online was for the 12th of December so he told me to ask Maxis what happened to my order which is scheduled for the 14th of November for delivery
[09:35:42 AM] Maxis: As per checking, your order is still under progress.
[09:35:50 AM] Me: How can his order which came in later than mine managed to get his phone before me??
[09:36:03 AM] Maxis: I see.
[09:36:35 AM] Maxis: As for orders made before the 3rd of November, you can expect the phone to reach you by 14th of Nov (7working days from the 6th Nov)
[09:36:35 AM] Me: That's a month difference between our order delivery date
[09:38:24 AM] Maxis: The date that shows on your 'track my order' is a defaulted date.
[09:38:39 AM] Me: I understand that but how come there is such a difference? Isn't the orders supposed to be in queue? I felt really angry when his order managed to cut past my queue
[09:39:16 AM] Maxis: We're currently fulfilling orders made from 31st Oct till 3rd Nov for it to reach by 7 working days from the 6th Nov.

Looks like Maxis is randomly delivering phones to customers regardless your order time!!  vmad.gif  vmad.gif  vmad.gif
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Dude you need to calm down and think logically. Delivery is totally up to the logistics where they determine the optimal delivery schedule for pre-order phones and hence you will only get an estimated date. Heck, even Amazon pre-orders are randomized.

Its kinda sad when you see so many people got so frustrated just because of a "first world problem - eg. not getting phones earlier" as life is so much more than an iPhone. And no, I have not got mine despite ordering on 31st and I enjoy the anticipation of my phone.
geek8585
post Nov 9 2014, 10:43 AM

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QUOTE(Moonflown @ Nov 9 2014, 10:38 AM)
Dude you need to calm down and think logically. Delivery is totally up to the logistics where they determine the optimal delivery schedule for pre-order phones and hence you will only get an estimated date. Heck, even Amazon pre-orders are randomized.

Its kinda sad when you see so many people got so frustrated just because of a "first world problem - eg. not getting phones earlier" as life is so much more than an iPhone. And no, I have not got mine despite ordering on 31st and I enjoy the anticipation of my phone.
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Bro , I quite agree with your statement. IMO, the launch in Malaysia is 6/11... I can accept it reach me by coming week, Monday to Friday... Seriously I don't mind... At least I read it as reasonable handling on my delivery... Of course, it will be much more appreciate if they can provide me earlier...
sudhirian
post Nov 9 2014, 10:43 AM

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QUOTE(Moonflown @ Nov 9 2014, 10:38 AM)
Dude you need to calm down and think logically. Delivery is totally up to the logistics where they determine the optimal delivery schedule for pre-order phones and hence you will only get an estimated date. Heck, even Amazon pre-orders are randomized.

Its kinda sad when you see so many people got so frustrated just because of a "first world problem - eg. not getting phones earlier" as life is so much more than an iPhone. And no, I have not got mine despite ordering on 31st and I enjoy the anticipation of my phone.
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That's the spirit and right attitude. A seasoned online shopper I presume? smile.gif
electron
post Nov 9 2014, 10:56 AM

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QUOTE(marogal @ Nov 9 2014, 01:48 AM)
now this is weird. when i made the first order on 31st oct, the page went error at the payment page. maxis claimed they did not receive the transaction although my bank confirmed the transaction went thru (although the security tac was not requested).
I couldn't wait any longer for maxis to revert within 5 working days. i tried 2nd attempt on the 2nd nov. it went thru successfully with the purchase order sms and email obtained. I notify maxis and they say will cancel the first order if they really receive the money.
Only the 2nd attempt order appear in my maxis store order list since then. When i'm happily seeing the order is currently at the pickpack stage this morning,  shocking.gif SUDDENLY tonight it pop out another MOS ID and stated ordered on 31st oct !!! so now i got 2 MOS ID with the same mobile number? worst still it stated shipped on 6th nov (which is a past date).  rclxub.gif
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same here
i contacted Maxis and had a report filed.
they'll check on it and cancel the additional order and reverse the payment
marogal
post Nov 9 2014, 11:06 AM

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QUOTE(electron @ Nov 9 2014, 10:56 AM)
same here
i contacted Maxis and had a report filed.
they'll check on it and cancel the additional order and reverse the payment
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Thanks electron. I will contact maxis now to file a report to reverse my payment then.
TOMEI-R
post Nov 9 2014, 11:25 AM

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QUOTE(segiempat @ Nov 9 2014, 10:14 AM)
while everyone else are talking about casings and battery life, us loyal MAXIS customers are still talking about pre-ordering...
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Who told to you to be "loyal" anyway?
laugh.gif laugh.gif

QUOTE(geek8585 @ Nov 9 2014, 10:22 AM)
I think my space grey 6+ 64GB from Apple online store will reach faster than you guys... It is in the state of Arrived Facility from DHL tracking LOL
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I heard some people already received theirs from Apple Online Store on Friday. nod.gif

paulchents
post Nov 9 2014, 12:14 PM

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Relax guys. U will get it soon. But waiting is really no fun, just don't get angry over it
kuntakinte
post Nov 9 2014, 12:16 PM

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Just got a call from bright star delivery guys, looks like they are delivering on Sunday too and say my order will arrive by this evening....

Ordered 31st oct 203pm ip6+ 64gb gold....

So, just chill out guys, they are coming and I think all orders can be fulfilled within the promised 7 working days based on this workrate
paulchents
post Nov 9 2014, 12:20 PM

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QUOTE(kuntakinte @ Nov 9 2014, 12:16 PM)
Just got a call from bright star delivery guys, looks like they are delivering on Sunday too and say my order will arrive by this evening....

Ordered 31st oct 203pm ip6+ 64gb gold....

So, just chill out guys, they are coming and I think all orders can be fulfilled within the promised 7 working days based on this workrate
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Where is your location?
kuntakinte
post Nov 9 2014, 12:23 PM

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QUOTE(paulchents @ Nov 9 2014, 12:20 PM)
Where is your location?
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Hapoy garden, Old Klang Road, KL
htlaets
post Nov 9 2014, 12:27 PM

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QUOTE(kuntakinte @ Nov 9 2014, 12:23 PM)
Hapoy garden, Old Klang Road, KL
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just got the call too. and we are living in the same area icon_idea.gif rclxm9.gif
Szehow88
post Nov 9 2014, 12:33 PM

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QUOTE(htlaets @ Nov 9 2014, 12:27 PM)
just got the call too. and we are living in the same area  icon_idea.gif  rclxm9.gif
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Puchong kinrara still waiting. BS CS says deliver on monday

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