Forumer you are complaining against: Devour (aka Leong Yee Yaw, Frixfox Solutions)

Item being sold/bought:
3 Units of Lenovo Thinkpad Edge E440 with extra 3 Years ONSITE warranty.

S/N of machines here:

PF0112KS
PF011285
PF0112AZ

Original thread link:

https://forum.lowyat.net/index.php?showtopic=2713641&hl=

Date of transaction:

6/5/2014

Details of the complaint :

Introduction - Bought 3 Units of Lenovo Thinkpad Edge E440 from devour. Paid extra for each to get extra 3 Years ONSITE warranty.

The Start & The Horror - One of the laptop encountered a screen issue in mid June, PF0112KS, without suspecting anything amiss, we called Lenovo support to lodge a fault case, was informed to send in for repair as our warranty is only 1 year based warranty.

The Revelation - Upon realizing that, we quickly go online to search for warranty status of all 3 machines, to our horror, all 3 units show the 1 year base warranty only.

The roundabout - Quickly contacted Devour to find out why and was given reason that Lenovo is slow, etc etc. After pushing him for 2 weeks as we need to get onsite support for the faulty laptop (extended warranty we already paid!), finally he helped to register extra 3 years onsite for the first machine. Asked him about how about the other 2 units, he promised it will be settled within next week. This goes on and on for another 3 weeks, yet the other 2 units still not yet registered with new upgrade warranty, we were tired of this roundabout of excuses and delays and choose to give it a rest for a while hoping that the resolution will come soon.

The Bad Omen - Not sure whether we are unlucky or the machines are shite in quality, a second unit of laptop also broke down with screen fault issue in early August. Went online to check if the warranty has been upgraded or not. Baaaam, it was not!! So is the other unit. Getting really upset with this, called Devour and asked him, and was given same dog shit reasons and excuses again. Pushed him to settle the warranty status for the remaining 2 units, after much hassle, he only managed to register warranty for the one with fault. That was in early September.

The Houdini Act - With 1 unit of laptop still with its PAID upgraded warranty not registered by Devour since May. We wanted this to be resolved asap. Devour started to avoid picking up call, not returning call or sms and even blocking us on Whatsapp and facebook. There were few times where we caught him off guard by calling him using not the normal numbers and he give the usual dog shite excuses like he is overseas la, he is on vacation la, by the look of things he is on vacation half of the year! Not that it is a problem, but at least be responsible with his business and your customers money.


Let this be a warning to all people who even think of dealing with this habitual liar. If you are lucky, u get your goods, if u are unlucky, you lose your money, why take risks? Bring your business elsewhere.



Purchase Receipt.

Devour had other issues here with other forumer as well.

https://forum.lowyat.net/topic/3199378

Devour Explain here.

can MOD lock all selling thread Devour till previous case settle 1st??

Dispute tage is not enuf coz ppl surfing use phone cant see it

Seconded

gudluck to you. his extended warranty claim issues with customers never have been solved till now

the machine purchase by TS has been updated the warranty for 2 units, currently our boss oversea, the last unit should in done in the progress,in mean while we had conversation with TS about his unhappy and request his bank info for refund due to his angry, however TS refuse to solve it. suggest TS put ur company bank in detail here for refund progress if he think he has been cheat for rm 3xx.00 , once done transfer we will provide cap screen here.

thanks concern, pm replied as well

meanwhile , our business still running as usually , thanks for concern

https://www.facebook.com/pages/Frixfox-Solu...249192148450486

kindly pm us to visit our store address if any urgent matter, thanks

This post has been edited by devour: Nov 3 2014, 10:28 PM

Its unfair for ts since his laptop spoilt when he should be able to claim warranty to repair it. Sue to your shiity business attitude,ts is unable to claim the warranty and you only refunded the cost for purchasing the extended warranty. That means ts still on the lost,he had to fork out a sum of money to get the payy repaired. By right,ts shouldnt have any problem if you had done the extended warranty for him earlier.
If the laptop not yet spoilt,refunding the extended warranty money sounds fine but in this case the laptop already spoilt. IMO,you should refund repair cost+warranty money. This is your fault not ts.

What? Boss overseas, business cannot continue? What kind of business is this? What c**k story.

Wow.. Another victim..

bla bla bla bla bla bla......and more lies.
so its our fault then? we refuse to solve it?
you said u will update us on the status and "can" refund our money "next monday" (that was the monday on 8th September 2014), this post is 3rd November 2014. How many mondays that have been?? no update no nothing and dont want pick up calls/reply sms/whatsapp??
please own up and stop pushing it to others.
boss overseas, u overseas, bla bla bla, how many times this excuse has been used? btw boss and u is the same person right?
if i dont publish it publicly here, you still do NOTHING.

You think nobody can touch you on your facebook by you blocking people who post negative feedback against you there? Mend you ways or negative vibes will catch up with you EVERYWHERE.

Good luck.

The cases keep repeating & almost all of it involve on extended warranty.

Gamble his own luck on warranty I guess...no faulty machine no claim from customers.
If got faulty, drag as long as possibly taichi here & there. Brilliant

TS I think you should proceed with this.

http://ttpm.kpdnkk.gov.my/portal/index.php/en/

his user ID and company name already spell trouble. "devour" and "...fox"

I second that. No point continuing discussion with him as he is clearly taking advantage with TS's patience.

This post has been edited by sengih: Nov 4 2014, 11:37 AM

Thanks for the suggestion. Let me take a look.

Devour/Leong Yee Yaw/Frixfox/Elvis,

You should solve this by upgrading the extended onsite warranty i ordered.

Put your dateline.

Not the first case/first time this being reported. Will discuss with the Admins regarding our next action.

Devour has been dodging my messages as well regarding extended warranty.

I paid for the extended warranty in March, till today, i havent obtained anything, all he's been doing is dodging my messages.

What do i do?

This post has been edited by ChickenWing: Nov 17 2014, 12:23 AM

Probably:
1) They forgot to register it and now problem with manufacturer due to late
2) Purposely sell warranty for extra profit but now kantoi

There is no such thing go oversea cannot monitoring job. I also travelling around with laptop and wifi is everywhere!
Another thing is....Oversea...well known excuses for buying time

Solution:
1) Kasi penampo / pijak ramai-ramai
2) Baling cat
3) GO TO TRIBUNAL

aih....https://forum.lowyat.net/topic/3418807

Go to his threads and warn others. Also go to his facebook page "Frixfox Solutions" and warn the people there.

2) Purposely sell warranty for extra profit but now kantoi
2) Purposely sell warranty for extra profit but now kantoi
2) Purposely sell warranty for extra profit but now kantoi
2) Purposely sell warranty for extra profit but now kantoi

Dont think too much, not good for health , old fast

This post has been edited by devour: Jan 6 2015, 11:25 PM

Dont talk too much, what about mine?

https://forum.lowyat.net/topic/3418807/+0#entry72151510

This post has been edited by ChickenWing: Jan 10 2015, 09:10 PM

Devour,
Please return my deposit RM 500 to me as per agreed via whatsapp conversation yesterday.
and please keep your word.
you take no action after you promised.

Posted in another thread about this guy.
Now posting here too.

You guy trust someone with a nick of Devour
He already Devoured your money - now jadi berak already

He seemed like a good guy.
My laptop I didn't take extended warranty.

Since I was satisfied with the price, I recommended to my gf to buy a laptop from him too.
She took the extended warranty. Both of us tried contacting him many times afterwards since she told me he didn't update the warranty status on her laptop, but he kept giving excuses and we just gave up chasing him - as it's quite obvious that he's not bothered unless there's a fault with the laptop.

Even if he did register the extended warranty, by now sure finish already. Both laptops are fine, that's why I didn't say much.
But knowing that he did this same nonsense to others too, that's why I'm speaking out. I wonder how many others fell for his "extended warranty" bullshit.

Edit: Even here too: https://forum.lowyat.net/topic/3418807/

So many similar cases.
How come he's still allowed to do business here?

Very unprofessional.
Regret leaving him a good testimonial on his thread and recommending him to my friends.

This post has been edited by Seager: Oct 9 2015, 10:09 PM

Seemed like a good BEFORE you part with your money

I just hope people stumble upon this thread before proceeding to do business with him.

https://forum.lowyat.net/topic/3418807
https://forum.lowyat.net/topic/3398066
https://forum.lowyat.net/topic/3228124
https://forum.lowyat.net/topic/3174452
https://forum.lowyat.net/topic/3233483
https://forum.lowyat.net/topic/3199378
https://forum.lowyat.net/topic/3593780

Apis_LuaLua goldfries
This seller seems to be very unprofessional.
Can issue a dispute tag? He seems to have a lot of disputes against him in LYN

I hv suspended his threads. All victims plz update if ur case already solved. Pls spread the words to all victims. Tq

This post has been edited by Apis_LuaLua: Oct 10 2015, 08:17 AM

Thank you Apis.

Hi seager, when was the last time you contact us? in one day we had a lot of dealing, we may handle with unperfectly , if the warranty extend did not meet your ordered, you can contact us again 0123324420 (whatsapp ) , as i mention to you before all the request about the updating date of purchase is done by lenovo hq after we submitted to them, the period how long they done its out of our range, if buyer found out such delay, should let us know as soon and we will see what has happening, some buyer cant accept, we will refund them as we may not able complete the task, hope this clarify for you. Thanks

This post has been edited by devour: Oct 10 2015, 01:00 PM

Hi Elvis,

As I previously mentioned, I did not make a big fuss because the laptops worked fine and still are working find after the warranty and "extended warranty" period. IINM, the warranty should have expired for my laptop in 2012/2013 and for my gf the warranty should have expired on 2014. Given the fact that we faced no problems with the laptop, we decided not to continuously bug you on a frequent bases - unless if the unit was to breakdown, which it didn't.

However, given the fact that you did not only do this with me, but also with many more - hence I decided to voice out my dissatisfaction. Your constant "tomorrow, next week, I will follow up, in the process" doesn't mean much to most of us here after knowing your operation methods. I have purchased many other branded items, some with extended warranty as well - and none of those face major delays as per your case. I'm not saying that you pocketed the funds, but given the fact that you give zero explanation and zero proof with evidence (of delay from Lenovo's end) does indeed sound very fishy indeed.

Hi seager,

As per replied, those having problems on the warranty purchase we had issue refund to them accordingly. Maybe thats a weakness on our operating,besides, we don't think thts a proper way to explose p&c mail publicly, should you have any further inquiry , u may contact us at 012 332 4420

Elvis

With regards to all these active disputes against you, do you keep proof of submission for warranty extension to Lenovo and their respective responses?

What's the procedure like to extend warranty? Why does it take so long? If the process documented? I believe in dealing with a well known brand like Lenovo, there should be documentation involved. So is there any? Any legitimate responses from Lenovo to explain the delay from their end (as you claim)? If yes, why do you not share this documentation with your customers?

This post has been edited by Seager: Oct 10 2015, 04:43 PM

Hi Seager, yes, thats some procedure or ecard involved, usually the delay happened if the unit come with std one year warranty, but they offer for certain country 2 year, but buyer need extend to 3 years totally. In the system , initially they will only stated out one year with outdated starting date.hence the correction or amend should done by few party involved distributor, Malaysia hq, global hq and regional. As per stated, we shall not disclose p&c document s here.

For your info, the link you quote , 7 totally which u mention active complain , 5 of them has solved and the TS has closed the topic, ,u can pm them to check, we do have black and white bank slip, contract of it, 1 of from 7, the TS has informed to collect the refunded from us, 1 of from 7, the TS cant accept the black and white agreement that he had sign which out of our control.

We do notice some buyer will quote those link case to legitimate their over demand on the order, we try our best to solve it but its public forum, in generally, buyer will be threatened us if we not follow what they want , they will post bad about us in everywhere . Very simple example, one buyer order one stuff which we informed him its gonna take 5 weeks at least, in 4th weeks, he ask refund as he found other offer cheaper, if we refuse, he will threaten us post bad here, if we agree , we need bear all the costing, if you were us, what you do ? Most seller will take the deficit to protect their reputation, but we don't. Thats the problem, haha

U met me before, we are small business, what ever business ordered we also accept, hence , at the end, ,1000 order must have 5- 8 bad Apple, like big company maxis, tm, I believe u could see so many complain against them. But I not saying I was perfect seller or can compare with them, what I try to said its if we make mistakes, we will try solve , if we can't,buyer not accept solution, we have to accept. Whatever buyer called us like scammer, idot, worst fuck word also came out, we also no reply such rudely.

Thanks

This post has been edited by devour: Oct 10 2015, 05:13 PM

Refund also have to sign black & white?
Whats in the black & white?

With regards to all these cases, open or closed.. Why have you never provided a direct response from Lenovo to your buyer with regards to slow update of warranty extension?
Any legitimate responses from Lenovo to explain the delay from their end (as you claim)? If yes, why do you not share this documentation with your customers?

We did share with them, hence case closed =) thanks for concern

Are u a seller? Some buyer they want cash, if u pay them cash, u may ask them sign paper stated accepted. Else , u will risk your self in future, we had encountered it =)

This post has been edited by devour: Oct 10 2015, 05:17 PM

What exactly did you share with them?
Perhaps you would like to share here as well, for clarification?

Also, get the customer that you shared this info with to come and provide his input here too.
Can?
Everything you say P&C but still people complain, so how to believe? So better if you post here your legitimate response from Lenovo, and to which customer this was directed to.
You may blur out details if you wish.

This way we can all fully understand the problem that you face, and see that it is beyond your control.


This post has been edited by Seager: Oct 10 2015, 05:23 PM

devour

I assume you would have seen my response?
I'm only helping you to get the LYN community trust you again. If you're innocent and the fault is always beyond your control, you might consider responding to the above.

Elvis

Mana you hilang? So easy case closed?
Why never answer my previous posts?

Look like devour/ elvis cabut from LYN already.

Oh well..

so many potential victims in their fb page https://www.facebook.com/Frixfox-Solutions-249192148450486/

looks like frixfox is basically doing daylight robbery, and why isn't the business owner caught yet?

selling warranty and then never actually purchase any warranty from the distributor, all just promise on their receipt. and further more scam money on RMA/repair which is all also based only on their receipt.