Devour,
Please return my deposit RM 500 to me as per agreed via whatsapp conversation yesterday.
and please keep your word.
you take no action after you promised.

His prices are good.
But I don't believe in his "extended warranty".

I bought a Y500 some time back, didn't take extended warranty.
My gf back then bought a laptop too (can't remember which model), and paid for extended warranty.

How many times bug him to ask whether extended warranty already or not, he kept on saying soon, later, will do, etc until I eventually gave up.
Thankfully both laptops no problem, and have passed the original manufacturer warranty + "extended warranty" period already.

It wasn't that big if a crime for me to have opened a dispute thread here back then. But given this thread exists now, I'd like to convey my dissatisfaction.

You guy trust someone with a nick of Devour
He already Devoured your money - now jadi berak already

Seemed like a good BEFORE you part with your money

I hv suspended his threads. All victims plz update if ur case already solved. Pls spread the words to all victims. Tq

Hi seager, when was the last time you contact us?  in one day we had a lot of dealing, we may handle with unperfectly , if the warranty extend did not meet your ordered, you can contact us again 0123324420 (whatsapp ) , as i mention to you before all the request about the updating date of purchase is done by lenovo hq after we submitted to them, the period how long they done its out of our range, if buyer found out such delay, should let us know as soon and we will see what has happening, some buyer cant accept,  we will refund them as we may not able complete the task, hope this clarify for you. Thanks

Hi seager,

As per replied, those having problems on the warranty purchase we had issue refund to them accordingly. Maybe thats a weakness on our operating,besides, we don't think thts a proper way to explose p&c mail publicly, should you have any further inquiry , u may contact us at 012 332 4420

Hi Seager, yes, thats some procedure or ecard involved, usually the delay happened if the unit come with std one year warranty, but they offer for certain country 2 year, but buyer need extend to 3 years totally. In the system , initially they will only stated out one year with outdated starting date.hence the correction or amend should done by few party involved distributor, Malaysia hq, global hq and regional. As per stated, we shall not disclose p&c document s here.

For your info, the link you quote , 7 totally which u mention active complain , 5 of them has solved and the TS has closed the topic, ,u can pm them to check, we do have black and white bank slip, contract of it, 1 of from 7, the TS has informed to collect the refunded from us, 1 of from 7, the TS cant accept the black and white agreement that he had sign which out of our control.

We do notice some buyer will quote those link case to legitimate their over demand on the order, we try our best to solve it but its public forum, in generally, buyer will be threatened us if we not follow what they want , they will post bad about us in everywhere . Very simple example, one buyer order one stuff which we informed him its gonna take 5 weeks at least, in 4th weeks, he ask refund as he found other offer cheaper, if we refuse, he will threaten us post bad here, if we agree , we need bear all the costing, if you were us, what you do ? Most seller will take the deficit to protect their reputation, but we don't. Thats the problem, haha
Thanks

We did share with them, hence case closed =) thanks for concern

What exactly did you share with them?
Perhaps you would like to share here as well, for clarification?

Also, get the customer that you shared this info with to come and provide his input here too.
Can?
Everything you say P&C but still people complain, so how to believe? So better if you post here your legitimate response from Lenovo, and to which customer this was directed to.
You may blur out details if you wish.

This way we can all fully understand the problem that you face, and see that it is beyond your control.

We did share with them, hence case closed =) thanks for concern