Forumer you are complaining against: Devour (aka Leong Yee Yaw, Frixfox Solutions)

Item being sold/bought:
3 Units of Lenovo Thinkpad Edge E440 with extra 3 Years ONSITE warranty.

S/N of machines here:

PF0112KS
PF011285
PF0112AZ

Original thread link:

https://forum.lowyat.net/index.php?showtopic=2713641&hl=

Date of transaction:

6/5/2014

Details of the complaint :

Introduction - Bought 3 Units of Lenovo Thinkpad Edge E440 from devour. Paid extra for each to get extra 3 Years ONSITE warranty.

The Start & The Horror - One of the laptop encountered a screen issue in mid June, PF0112KS, without suspecting anything amiss, we called Lenovo support to lodge a fault case, was informed to send in for repair as our warranty is only 1 year based warranty.

The Revelation - Upon realizing that, we quickly go online to search for warranty status of all 3 machines, to our horror, all 3 units show the 1 year base warranty only.

The roundabout - Quickly contacted Devour to find out why and was given reason that Lenovo is slow, etc etc. After pushing him for 2 weeks as we need to get onsite support for the faulty laptop (extended warranty we already paid!), finally he helped to register extra 3 years onsite for the first machine. Asked him about how about the other 2 units, he promised it will be settled within next week. This goes on and on for another 3 weeks, yet the other 2 units still not yet registered with new upgrade warranty, we were tired of this roundabout of excuses and delays and choose to give it a rest for a while hoping that the resolution will come soon.

The Bad Omen - Not sure whether we are unlucky or the machines are shite in quality, a second unit of laptop also broke down with screen fault issue in early August. Went online to check if the warranty has been upgraded or not. Baaaam, it was not!! So is the other unit. Getting really upset with this, called Devour and asked him, and was given same dog shit reasons and excuses again. Pushed him to settle the warranty status for the remaining 2 units, after much hassle, he only managed to register warranty for the one with fault. That was in early September.

The Houdini Act - With 1 unit of laptop still with its PAID upgraded warranty not registered by Devour since May. We wanted this to be resolved asap. Devour started to avoid picking up call, not returning call or sms and even blocking us on Whatsapp and facebook. There were few times where we caught him off guard by calling him using not the normal numbers and he give the usual dog shite excuses like he is overseas la, he is on vacation la, by the look of things he is on vacation half of the year! Not that it is a problem, but at least be responsible with his business and your customers money.


Let this be a warning to all people who even think of dealing with this habitual liar. If you are lucky, u get your goods, if u are unlucky, you lose your money, why take risks? Bring your business elsewhere.



Purchase Receipt.

Devour had other issues here with other forumer as well.

https://forum.lowyat.net/topic/3199378

Devour Explain here.

can MOD lock all selling thread Devour till previous case settle 1st??

Dispute tage is not enuf coz ppl surfing use phone cant see it

Seconded

gudluck to you. his extended warranty claim issues with customers never have been solved till now

the machine purchase by TS has been updated the warranty for 2 units, currently our boss oversea, the last unit should in done in the progress,in mean while we had conversation with TS about his unhappy and request his bank info for refund due to his angry, however TS refuse to solve it. suggest TS put ur company bank in detail here for refund progress if he think he has been cheat for rm 3xx.00 , once done transfer we will provide cap screen here.

thanks concern, pm replied as well

meanwhile , our business still running as usually , thanks for concern

https://www.facebook.com/pages/Frixfox-Solu...249192148450486

kindly pm us to visit our store address if any urgent matter, thanks

This post has been edited by devour: Nov 3 2014, 10:28 PM

Its unfair for ts since his laptop spoilt when he should be able to claim warranty to repair it. Sue to your shiity business attitude,ts is unable to claim the warranty and you only refunded the cost for purchasing the extended warranty. That means ts still on the lost,he had to fork out a sum of money to get the payy repaired. By right,ts shouldnt have any problem if you had done the extended warranty for him earlier.
If the laptop not yet spoilt,refunding the extended warranty money sounds fine but in this case the laptop already spoilt. IMO,you should refund repair cost+warranty money. This is your fault not ts.

What? Boss overseas, business cannot continue? What kind of business is this? What c**k story.

Wow.. Another victim..

bla bla bla bla bla bla......and more lies.
so its our fault then? we refuse to solve it?
you said u will update us on the status and "can" refund our money "next monday" (that was the monday on 8th September 2014), this post is 3rd November 2014. How many mondays that have been?? no update no nothing and dont want pick up calls/reply sms/whatsapp??
please own up and stop pushing it to others.
boss overseas, u overseas, bla bla bla, how many times this excuse has been used? btw boss and u is the same person right?
if i dont publish it publicly here, you still do NOTHING.

You think nobody can touch you on your facebook by you blocking people who post negative feedback against you there? Mend you ways or negative vibes will catch up with you EVERYWHERE.

Good luck.

The cases keep repeating & almost all of it involve on extended warranty.

Gamble his own luck on warranty I guess...no faulty machine no claim from customers.
If got faulty, drag as long as possibly taichi here & there. Brilliant

TS I think you should proceed with this.

http://ttpm.kpdnkk.gov.my/portal/index.php/en/

his user ID and company name already spell trouble. "devour" and "...fox"

I second that. No point continuing discussion with him as he is clearly taking advantage with TS's patience.

This post has been edited by sengih: Nov 4 2014, 11:37 AM

Thanks for the suggestion. Let me take a look.

Devour/Leong Yee Yaw/Frixfox/Elvis,

You should solve this by upgrading the extended onsite warranty i ordered.

Put your dateline.

Not the first case/first time this being reported. Will discuss with the Admins regarding our next action.

Devour has been dodging my messages as well regarding extended warranty.

I paid for the extended warranty in March, till today, i havent obtained anything, all he's been doing is dodging my messages.

What do i do?

This post has been edited by ChickenWing: Nov 17 2014, 12:23 AM

Probably:
1) They forgot to register it and now problem with manufacturer due to late
2) Purposely sell warranty for extra profit but now kantoi

There is no such thing go oversea cannot monitoring job. I also travelling around with laptop and wifi is everywhere!
Another thing is....Oversea...well known excuses for buying time

Solution:
1) Kasi penampo / pijak ramai-ramai
2) Baling cat
3) GO TO TRIBUNAL

aih....https://forum.lowyat.net/topic/3418807