Go to his threads and warn others. Also go to his facebook page "Frixfox Solutions" and warn the people there.

2) Purposely sell warranty for extra profit but now kantoi
2) Purposely sell warranty for extra profit but now kantoi
2) Purposely sell warranty for extra profit but now kantoi
2) Purposely sell warranty for extra profit but now kantoi

Dont think too much, not good for health , old fast

This post has been edited by devour: Jan 6 2015, 11:25 PM

Dont talk too much, what about mine?

https://forum.lowyat.net/topic/3418807/+0#entry72151510

This post has been edited by ChickenWing: Jan 10 2015, 09:10 PM

Devour,
Please return my deposit RM 500 to me as per agreed via whatsapp conversation yesterday.
and please keep your word.
you take no action after you promised.

Posted in another thread about this guy.
Now posting here too.

You guy trust someone with a nick of Devour
He already Devoured your money - now jadi berak already

He seemed like a good guy.
My laptop I didn't take extended warranty.

Since I was satisfied with the price, I recommended to my gf to buy a laptop from him too.
She took the extended warranty. Both of us tried contacting him many times afterwards since she told me he didn't update the warranty status on her laptop, but he kept giving excuses and we just gave up chasing him - as it's quite obvious that he's not bothered unless there's a fault with the laptop.

Even if he did register the extended warranty, by now sure finish already. Both laptops are fine, that's why I didn't say much.
But knowing that he did this same nonsense to others too, that's why I'm speaking out. I wonder how many others fell for his "extended warranty" bullshit.

Edit: Even here too: https://forum.lowyat.net/topic/3418807/

So many similar cases.
How come he's still allowed to do business here?

Very unprofessional.
Regret leaving him a good testimonial on his thread and recommending him to my friends.

This post has been edited by Seager: Oct 9 2015, 10:09 PM

Seemed like a good BEFORE you part with your money

I just hope people stumble upon this thread before proceeding to do business with him.

https://forum.lowyat.net/topic/3418807
https://forum.lowyat.net/topic/3398066
https://forum.lowyat.net/topic/3228124
https://forum.lowyat.net/topic/3174452
https://forum.lowyat.net/topic/3233483
https://forum.lowyat.net/topic/3199378
https://forum.lowyat.net/topic/3593780

Apis_LuaLua goldfries
This seller seems to be very unprofessional.
Can issue a dispute tag? He seems to have a lot of disputes against him in LYN

I hv suspended his threads. All victims plz update if ur case already solved. Pls spread the words to all victims. Tq

This post has been edited by Apis_LuaLua: Oct 10 2015, 08:17 AM

Thank you Apis.

Hi seager, when was the last time you contact us? in one day we had a lot of dealing, we may handle with unperfectly , if the warranty extend did not meet your ordered, you can contact us again 0123324420 (whatsapp ) , as i mention to you before all the request about the updating date of purchase is done by lenovo hq after we submitted to them, the period how long they done its out of our range, if buyer found out such delay, should let us know as soon and we will see what has happening, some buyer cant accept, we will refund them as we may not able complete the task, hope this clarify for you. Thanks

This post has been edited by devour: Oct 10 2015, 01:00 PM

Hi Elvis,

As I previously mentioned, I did not make a big fuss because the laptops worked fine and still are working find after the warranty and "extended warranty" period. IINM, the warranty should have expired for my laptop in 2012/2013 and for my gf the warranty should have expired on 2014. Given the fact that we faced no problems with the laptop, we decided not to continuously bug you on a frequent bases - unless if the unit was to breakdown, which it didn't.

However, given the fact that you did not only do this with me, but also with many more - hence I decided to voice out my dissatisfaction. Your constant "tomorrow, next week, I will follow up, in the process" doesn't mean much to most of us here after knowing your operation methods. I have purchased many other branded items, some with extended warranty as well - and none of those face major delays as per your case. I'm not saying that you pocketed the funds, but given the fact that you give zero explanation and zero proof with evidence (of delay from Lenovo's end) does indeed sound very fishy indeed.

Hi seager,

As per replied, those having problems on the warranty purchase we had issue refund to them accordingly. Maybe thats a weakness on our operating,besides, we don't think thts a proper way to explose p&c mail publicly, should you have any further inquiry , u may contact us at 012 332 4420

Elvis

With regards to all these active disputes against you, do you keep proof of submission for warranty extension to Lenovo and their respective responses?

What's the procedure like to extend warranty? Why does it take so long? If the process documented? I believe in dealing with a well known brand like Lenovo, there should be documentation involved. So is there any? Any legitimate responses from Lenovo to explain the delay from their end (as you claim)? If yes, why do you not share this documentation with your customers?

This post has been edited by Seager: Oct 10 2015, 04:43 PM

Hi Seager, yes, thats some procedure or ecard involved, usually the delay happened if the unit come with std one year warranty, but they offer for certain country 2 year, but buyer need extend to 3 years totally. In the system , initially they will only stated out one year with outdated starting date.hence the correction or amend should done by few party involved distributor, Malaysia hq, global hq and regional. As per stated, we shall not disclose p&c document s here.

For your info, the link you quote , 7 totally which u mention active complain , 5 of them has solved and the TS has closed the topic, ,u can pm them to check, we do have black and white bank slip, contract of it, 1 of from 7, the TS has informed to collect the refunded from us, 1 of from 7, the TS cant accept the black and white agreement that he had sign which out of our control.

We do notice some buyer will quote those link case to legitimate their over demand on the order, we try our best to solve it but its public forum, in generally, buyer will be threatened us if we not follow what they want , they will post bad about us in everywhere . Very simple example, one buyer order one stuff which we informed him its gonna take 5 weeks at least, in 4th weeks, he ask refund as he found other offer cheaper, if we refuse, he will threaten us post bad here, if we agree , we need bear all the costing, if you were us, what you do ? Most seller will take the deficit to protect their reputation, but we don't. Thats the problem, haha

U met me before, we are small business, what ever business ordered we also accept, hence , at the end, ,1000 order must have 5- 8 bad Apple, like big company maxis, tm, I believe u could see so many complain against them. But I not saying I was perfect seller or can compare with them, what I try to said its if we make mistakes, we will try solve , if we can't,buyer not accept solution, we have to accept. Whatever buyer called us like scammer, idot, worst fuck word also came out, we also no reply such rudely.

Thanks

This post has been edited by devour: Oct 10 2015, 05:13 PM

Refund also have to sign black & white?
Whats in the black & white?

With regards to all these cases, open or closed.. Why have you never provided a direct response from Lenovo to your buyer with regards to slow update of warranty extension?
Any legitimate responses from Lenovo to explain the delay from their end (as you claim)? If yes, why do you not share this documentation with your customers?