Dear LEGO customer,

Thanks for ordering the LEGO® Exo Suit.

We’re sorry you haven’t received any emails from us about your order. Due to a hiccup in our system, a number of emails haven’t been sent in the past few days. The LEGO Shop team is working very hard to solve the problem and hope to have it fixed soon. You can always find out the status of your LEGO Shop orders online by visiting:

http://shop.lego.com/account/orderStatus.jsp

The Exo Suit has proven to be a very popular set and we’ve had a lot more orders than we expected. We don’t have any in stock at the moment, and we’re working hard to make more.

Our warehouse is expecting a new delivery around the 11th of September. If you were planning to give the set as a present, we’ll be happy to send your LEGO builder a message from the team to explain the delay.

If you’d like to cancel your order, please let us know and you won’t be charged. At the time you place an order with us your credit card is sent out for a temporary pre-approval authorization on the entire amount of the order. The actual charge won’t be made until your order ships.

Please let us know if you need anything else.

Kind regards,

Your LEGO Service team