Thanks for sharing, I'll be ready when I get their email.

I only have Simpsons CMF, pls check your pm.

Yup, polybag giveaway last month.

wow, able to win is really something.

thanks n glad u like them~

woah, ur defective part quite serious~

still havent ask for replacement for my GE~
2 wolverine claw scratch and hulk smash brick n a missing brick~

i think saw someone selling ard rm890 simpson house
GB Ecto1 around rm230~

gratz bro~

where where???
in sg i found a shop selling GB set...but it costs SGD 195 !! Crazy leh!!

Well, I've made 2 requests so far. First time was for a scratched Vampyre's Bride face. That one didn't have any additional questions.

Recently I made a request for replacement Batman torso from 76001 set due to scratch as well. I got those questions above so had to dig up the instruction manual.

My first replacement request took 3 weeks. Let's see how long this one takes.

Congrats. They're not generic polybags either!

Regarding the questions asked during replacement parts requests, they will need proof of purchase from you only for parts where they are exclusively printed, or part of a licensed range, like Batman's torso or the Flux Capacitor.

This is to avoid people abusing the system and get parts for cheap to resale. You know how expensive these parts can be.

My experience has been smooth. Asked for the reprint flux capacitor, only needed to quote the number on the back of my instruction booklet. Another incident where my Ecto-1 booklet fell apart, they didn't ask any questions, just asked me to log on with my Lego S@H account and put in the request. I think they can check there that I purchased it from them. They even sent an extra one without my requesting since I bought another set for red5ive-O.

If you are asking for a generic replacement part like a 4x2 red brick, they usually don't care much, unless your request is abnormal.

i just use their buy for me service... the US address is of no use

their prime membership offers lower shipping costs n practically a discount on most of their services.. which i find quite reasonable la. we are not in US.. so gotta pay premium to get that lo.

oh snap. I forgot about the "SHEILD" part for my BTTF set ...

Smart Brick - to control ur technic using iOS, android or windows phone via bluetooth!

https://www.kickstarter.com/projects/sbrick...?flyingspaghettimonster=nav_search

Better put in a request la... New toy feels like old toy with the defects. I was lucky the defective wheel is still serviceable and that allowed me to attach to the steam roller thus completing my build. However, I accept that as a temporary measure while waiting for replacement part to come. I cannot live with a cacat Lego set. haha!

That's daylight robbery!

Thanks for sharing your experiences. Still no reply from Lego...

Oh! You used their shopping service! Sorry, I forgot about that service.

But sayang la... All the Lego VIP points gone... Some staff or the manager of HopShopGo should be redeeming free Lego every week/month...

Haha! That'll be another love letter to Lego.

Thanks for sharing! I saw that a few weeks back in Brickset and thought it to be interesting. This is right up my alley again so I will be pledging to get myself some SBricks! Hope to see fellow AFOLs in LYN, BOM and LOM pledging too!

got request for replacement parts?

So far, I've received minimum 2 emails for each case. One to confirm that you've submitted a request. The 2nd to notify you the parts have shipped.

I guess with licensed sets, there's another email in between asking for proof of purchase from the code/serial number in the back page of the instruction booklet.

Yes I did.

I also received email confirmation from Lego.

Don't worry.. It takes some time for them to respond.. Hope you will get the replacement soon..

Finally can join us in the club of those who got defect parts..

Haha! Thanks for welcoming me to the club!



Pledged!! Can't wait to play with this!

This post has been edited by Lego_Jason: Aug 8 2014, 06:00 PM

will put in a request soon~

i think one of the bro here selling~
or izzit rm240~ cant remember~


Octan Racer~
Not bad~ Like the curve and colors~





This post has been edited by littleprawn: Aug 8 2014, 07:19 PM

Lego GB Hq reack 10k supporters~





Source~