Really appreciate your help! A technician came the very morning

For all Time Fibre users having this Turtle Internet Midnight experience, let me share my encounter here.

I took the initiative to contact Mr.Yeap CH(aka Low Yat forum regular yeapch01) a TIME reseller from YQC Technology Solution .

Indeed he was very helpful like answering my Whatsapp(even call me personally) and forwarding my case to TIME customer support for investigation. Well, to be frank my Turtle Internet only solved for a day. But the next day, the Turtle Internet haunt me again. Highlighted to Mr.Yeap again but this time, he said was my router issue then I changed router but still the same. Yeap even offered me a loan router,  I declined because I don't think it will solve the problem

I am not blaming Mr.Yeap as he is just a reseller and does not own TIME network, in fact he is helpful.

There is so many TIME users having this Turtle Internet Midnight problem which started from 8pm to midnight. But when in the morning(for me is 7am) this problem disappeared and back to normal.

Using my logical thinking and common sense, cannot be the network or router self recover by itself. Night in night out the network goes back to Turtle Internet. Day time it is good, just not logical.

My 2 cents opinion is stop wasting your  time to provide the speedtest or trace route to this time resellers, you are just wastng your time. This is a known problem that for the time being,  TIME is now famous for Turtle Internet Midnight.

TIME dotcom is not forthcoming is admitting their network issue(buying time and no immediate solutions) and stop calling their Call Service too. They are just playing cat and mouse game.

If you think TIME is not suitable for you, just move  on. No point complaining... TAKE IT OR LEAVE IT.

Got a new router (Synology RT1900ac) which i believe is a pretty decent router. And again I do not believe is the router replacing my time capsule.

My 5Ghz wifi on this AC router - http://imgur.com/Y8Snf5J

Let see how it fairs tonight...

Hi I saw that there's a promo in Penang with free 1 month and free cancellation if it's not good. I know my condo just recently has its service and I'm really eager to try it. Can anyone here help?

Hi bro, Which apartment or condominium building are you staying?
The promotion can be either 1 month free trial or rebate RM 500 from changing streamyx/unifi/Maxis Fibre.
Please PM jjj2 or yeapch01 for the information.
I'm just a customer to help.
I'm using 10 mbps plan. It is fast and stable line without any disconnect during bad weather.
10 Mbps is only RM 129 per month.
During the 1st month of the bill is expensive than 2nd bill.
They have 5 plans that are 10Mbps, 20Mbps, 30Mbps , 50Mbps and 100Mbps(100GB quota)
Time internet have free boost to 50 Mbps for 30 hrs per month. ( Only for 10Mbps , 20Mbps and 30Mbps.

Price list of the plans:-

10 Mbps - RM 129
20 Mbps - RM 179
30 Mbps - RM 219
50 Mbps - RM 249

Limited 100GB quota.
100Mbps - RM 179
After exceeded quota the speed will throttle to 10Mbps.

I'm using TIME (signed up via ASTRO IPTV) and so far very satisfy with it. So far streaming and torrent download has been no problem, luckily I never experience any turtle connection during night time.

And I'm thinking of switching my business internet from OHANA(tmnet) to TIME. BTW, OHANA just sucks.

Agent that covers USJ Selangor area, please PM me.

Thanks

Hi yeapch and jjj, I would like to ask what brands of fiber modem is compatible with Time?
Mine died and customer service say they dont cover it as warranty has expired and asked me to purchase a new one :S

The Huawei BTU. Is that what its called? Currently using my own router.

After reading some of the users comments and even my network segment has changed to 61.x.x.x, I must say the connectivity is much better however there is still routing issues hence sites like uploading.com is still pretty bad at night. At least there is some improvement but not getting ahead of myself, let's see how it goes.

To be honest after changing my router I don't see any difference despite supposedly being a better one.

I mean no disrespect but I am honestly getting tired of providing test results. I have noticed every person you asked for this granted I do understand this is SOP, however I am sure TIME must HAVE ENOUGH DATA collection by now. I would like to post this question to the people here, after you have sent this "results" any STABLE improvement or it just forgotten. This has happened to me countless times which is very frustrating. I am sure quite a fair bit of users here have had TIME since early days and are very comfortable till lately perhaps early this year (for me) when the network started showing signs of deteriorating slowly. I apologize for my ranting but this is going on too long.

WOW lifetime warranty?? I was told 1 year only. Glad to know... Becos kinda hard to find elsewhere

Hi JJ / yeap.

Any idea when TIME coverage is ready for Golden Triangle, Relau , Bayan Lepas , Penang?

Please PM me with detail as i going to move in at end of the month with the need of internet due to work.  Thanks

hi there, is TIME available at Bukit Utama 1 Condo, Bandar Utama? How long does the installation take if i sign up?

available in kepong?

Hi.
Not sure if the post is suitable here. Need something to clarify about Time Broadband (ADSL not Fibre). Have anyone try it, Does it truely unlimited? How about the speed, it is stable? How many penalty need to pay if cancel the sevice?

I'm just gonna be straightforward here. Is there any plan from TIME to compensate customers with download rates that is nowhere near what we paid for?

As Yeap01 said overseas traffic no guarantee as TIME relied on vendor.

Does this answer your question. I noticed weekdays the download speed is not that good after 12pm.

Can I use other router than the supplied router? What is the setting like?

I just realized Time upped some of their packages from 8Mbps and 15Mbps to 10Mbps and 20Mbps respectively. Does anyone know if they automatically upgraded existing customers? I was on 15Mbps, but I notice my account still says 15Mbps.

TP-Link WDR3600.
This user is using Astro IPTV, VOIP with Time.