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TIME TIME Fibre Broadband™ v2.0, 500 Mbps into the future

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jjj2
post Oct 25 2015, 01:21 PM

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QUOTE(fishuu @ Oct 25 2015, 01:19 PM)
I will do a bypass test tonight
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Thanks Bro...

Update me ya.
jjj2
post Oct 26 2015, 12:55 PM

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QUOTE(Braxton @ Oct 26 2015, 12:52 PM)
This is because China block international bandwidth,  if you want get full speed on china server, just move there rolleyes.gif
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Use some of the more reliable China VPN, can get a lot faster speed but not full still lo...
jjj2
post Oct 26 2015, 01:13 PM

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QUOTE(fishuu @ Oct 25 2015, 05:09 PM)
user posted image

Using direct connection to the ONU, Speed is there... But Jitter is still strong. And the Router could have been a small contributor to the slow connection also.. Can get replacement unit? A better one perhaps? Currently having the ZTE one... I want Linksys pleaseeeeee

Update : few minutes later
http://www.speedtest.net/my-result/a/1525339358
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Hi Bro,

You are on 10Mbps package right ?

I can see that the line quality is very much improved by not using the Router.

The jitter value is acceptable..

I'm sorry Linksys model is no more in stock, the previous model is even worse than this ZTE H298N.

Check my PM for more details.

Thanks.
jjj2
post Oct 26 2015, 01:38 PM

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QUOTE(Braxton @ Oct 26 2015, 01:18 PM)
this speedtest result is by router (rt ac-68u).
there was no different if connect direct to ONU or connect with this router

dd not get ur PM
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sorry Bro, I was referring to fishuu's case.

Thanks.
jjj2
post Oct 27 2015, 09:28 PM

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QUOTE(fishuu @ Oct 27 2015, 07:08 PM)
Yeah, Cust service is hell... Getting more answers from here than emailing them for a whole week.
JJJ and yeapch is very helpful. Fixed my connection issue, which was caused by a faulty ZTE router ( 2 weeks old)
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Hi Bro,

No worries, if you need further assistance, just buzz me & either me myself or my team will assist you. Report has been lodged as well.

Sometimes CS is not too technical wised, they need to forward the enquiries to the respective Technical Support Team, and that takes time, so you can directly email them the test results that we requested, that will save you some time.

Check our pm as well ya, cheers smile.gif

Thanks smile.gif


jjj2
post Oct 27 2015, 10:15 PM

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QUOTE(mintgadget @ Oct 27 2015, 08:45 PM)
Really pity both active agents here. Trying their best but no success coz it's really time's end. So many people cannot have same issues. It is ok for awhile then problem again. Very intermittent and it is very irritating. But we just telan only what else can you do besides terminating.
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Hi Bro,

Your turn... there are many isolated cases that require us to perform several tests before we could pinpoint the actual cause.
There are times that mayb caused by TIME's side, there are also many times caused by other issues.

Please kindly provide your latest results after your test results posted on 1 Oct.

1) Speed Test to Local servers
2) Speed Test to International Servers
3) Ping Plotter test to your International servers.

If you have previously made any report, please provide us your Report/Case ID to further follow up.

Thanks.
jjj2
post Oct 27 2015, 10:24 PM

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QUOTE(abusive123 @ Oct 27 2015, 09:43 PM)
has TIME decided to do soemthing about Twitch streams. Using this connection for a week now and I can't watch any Twitch stream without constant buffering.
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Hi Bro,

Since your last response on 23 Oct, you have tried the 2 methods that we proposed.

We have yet received your latest test results, please kindly perform the followings :

1) Local Speedtest
2) TraceRoute to Twitch.tv servers or Twitch Live servers.
3) Try VPN

You can reply to my PM or post your results right here.

Thanks.
jjj2
post Oct 27 2015, 10:33 PM

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QUOTE(TXSim @ Oct 27 2015, 10:23 PM)
Hi, jjj2 check your pm.
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Hi Bro,

Please refer to your PM.

Thanks.
jjj2
post Oct 28 2015, 12:18 AM

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QUOTE(mintgadget @ Oct 27 2015, 11:02 PM)
http://www.speedtest.net/my-result/4780920654 - local server

http://www.speedtest.net/my-result/4780929425 - us server

http://imgur.com/pJSCEOj - ping plotter to uploading.com (premium account getting about 200k or so with 10 threads now)
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HI Bro,

Besides Irvine, what about other servers at California ?

For these pingplotter results, can you show me the full screenshots, I cant see the 'Name' column in full.

Thanks.
jjj2
post Oct 28 2015, 12:23 AM

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QUOTE(abusive123 @ Oct 27 2015, 10:57 PM)
Hello I have pmed you. thanks for the time (no puns) to look into this.

Heres mine btw

user posted image
user posted image
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Hi Bro,

No problem, we are here to help smile.gif

Can you send me the larger screenshot of the Command Prompt Traceroute results ? I can't zoom it.

Thanks.
jjj2
post Oct 28 2015, 10:22 PM

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QUOTE(Cyclonechuah @ Oct 28 2015, 09:21 PM)
may i know the list of buildings that time are covering and buildings that time is going to cover?

because i am finding a room to rent, so i am hoping to rent a room that i could subscribe to time broadband in the future.
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Hi Bro,

Do check out your PM.

Thanks.
jjj2
post Oct 28 2015, 10:24 PM

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QUOTE(Cyclonechuah @ Oct 28 2015, 09:21 PM)
may i know the list of buildings that time are covering and buildings that time is going to cover?

because i am finding a room to rent, so i am hoping to rent a room that i could subscribe to time broadband in the future.
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Hi Bro,

Do check out your PM.

Thanks.
jjj2
post Oct 28 2015, 10:25 PM

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QUOTE(abusive123 @ Oct 28 2015, 09:28 AM)
Twitch works great at this hour. Able to watch streams fine on SOURCE quality. So why does TIME throttle them during peak hours? 7pm+

user posted image
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Bro,

How's the traceroute results now ?


jjj2
post Oct 29 2015, 07:50 AM

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QUOTE(abusive123 @ Oct 28 2015, 10:57 PM)
Hi,

This is at the moment. Unlike in the morning, I can't watch any stream right now without it buffering every 5 seconds or so. Even on lower stream quality.

user posted image
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Hi Bro,

I can't zoom this daytime result.

I need your pingplotter results for both daytime & nightime to Twitch Live servers.

We'll assist you further. Thanks.
jjj2
post Oct 29 2015, 07:53 AM

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QUOTE(Braxton @ Oct 28 2015, 11:11 PM)
Twitch issue solve rite?
now i can watch with quality source
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Hi Bro,

Some users are still facing, drilling down to root cause....there are quite a number of cases which are due to isolated case such as Router or Fibre issues...

So we need test reports to further verify.

Thanks.
jjj2
post Oct 29 2015, 01:16 PM

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QUOTE(abusive123 @ Oct 29 2015, 10:50 AM)
Hi JJ,

Sorry about the screenshot. I use a 29 inch monitor at home and it looked big enough for me. When i opened it on my laptop this morning it looked too small. I'll send the link to the screenshots instead from now on.

As for Twitch, I encountered the problem at about 7.30pm last night. I tried again yesterday at about 11.30 pm it was okay.  I tried again this morning and Twitch was working fine. So I think its just being throttled at peak hours (8pm -12).

Thanks again.

EDIT: I'll send the pingplotter for tonight and tomorrow morning.
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OK Bro, no worries smile.gif

I need the tracroute results when it's having problem streaming, and also the daytime session when it's running smooth.

Thanks.


jjj2
post Oct 29 2015, 08:48 PM

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QUOTE(Ch3ris @ Oct 29 2015, 07:46 PM)
Do you have any news for my apartment? is it in progress or still waiting approval ?
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Which building my friend ?
jjj2
post Oct 29 2015, 09:04 PM

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QUOTE(countmybones @ Oct 29 2015, 08:40 PM)
Hi jjj2, some tracert results to twitch. My account TBBN033023G.

user posted image

[attachmentid=5208487]

[attachmentid=5208488]
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Hi Bro,

Nmm..Request time out..Confirm again it's daytime or night time ? Possible if you provide me with pingplotter results for both Daytime & Night time ?

The ones you show are still under acceptable range, just that I can see it's 'stuck' at Level3 Communications @ LA.

Thanks.
jjj2
post Oct 29 2015, 09:08 PM

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QUOTE(party @ Oct 29 2015, 07:42 PM)
Anyone?
When will that be?
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HI Bro,

It's not auto upgrade, please pm me your email, I will send you the necessary documents to proceed with the upgrade.
Yes your contract will be reset. 30/50Mbps is unlimited.

Hang on Bro...will bring good news, Cheers smile.gif
jjj2
post Oct 29 2015, 09:15 PM

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QUOTE(darksider @ Oct 29 2015, 08:50 PM)
usually < 6m-8m away only. any good router that works the same < rm500?
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Hi Bro,

You could try Asus RT-N14UHP / Asus RT-N18U / TP-Link Archer C7

Thanks.

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