Means ?

SG is not affected.

Yes, that's the standard way of installing.

Yes, it will last, the glue is very powerful.

Thanks.

Hi Bro,

If there had been Emails sent to the Customer Care, please forward to me at support@timefibre.com, together with your Service No. (Eg. TBBNxxxxxG)

It'd would be easier for us to help you follow up.

Thanks.

Dear fubar & Braxton Bros,

Since Braxton got your server at much much higher speed, we need to compare both of your International Routing.
Appreciate if that could be provided, eventhough it might not be the same hours, but at least it's a good reference for the tech guys at TIME.

We'll assist them as well.

Thanks.

Not really Bro...best to see your routing path.

Hi Bros,

Some servers in China do impose some 'invisible' bandwidth limitation to Malaysia/Out of China providers..TIME does not practice such bandwidth reduction.

Thanks.

Hi Bro,

Try the followings :

1) Make sure always use Public DNS such as Google / OpenDNS etc.
2) Try the Live Streamer / VLC Player method (pm to you), see whether it improves.


Thanks.

Hi Bro,

Do check out some tests at your PM.

Thanks.

Ya Bro, crack does work or china vpn too works well...

Long before price reduction we did receive feedback about China servers issues.

Stay tune Bro for upcoming good news

Yes Bro, totally agree, the issue is gradually being resolved.

Thanks.

You mean ZTE H298N Router right ?

PM me know your budget. Will recommend a few models.

Thanks.

Hi Bro,

Which router are you refering to Bro ? If you are refering to the ZTE H298N, then it's default Username & Password are 'admin' & 'admin' respectively.

Thanks.

Hi Bro,

Need help just buzz me ya.

Thanks.

HI Guys,

It's already fixed.

Please try again.

Thanks

Hi Bro,

Please kindly provide me with your subsribed Service Order No. (Eg. RIxxxxxx), if you don't have this, please provide your Full applicant name & your IC No.

We'll help you to check.

Thanks.

Temp please try vpn service to see if it improves the quality.

http://www.flyvpn.com/freetrial

Thanks.

Hi Bro,

Nope, rest assured it will be resolved as soonest as possible.

At this time, in order Not to complicate the issue with other non-related problems, appreciate those who faced the similiar problems to provide the followings :

Symptoms :

1) Slow Streaming/Browsing to International Traffic, Eg. European Servers.
2) Abnormally low speed when perform test at SpeedTest European/US Servers, Eg. Netherlands, France, CA etc.

Things to Provide :

1) Screenshots of SpeedTest Results to Local Server (usually OK)
2) Screenshots of SpeedTest Results to your Overseas Servers
3) Screenshots of TraceRoute Results to your Destination
4) Applicant Name/Service No./Acc. No.

Thanks.

Hi Bro,

Apology for the delay in Installation, TIME is currently upgrading the fibre core at The Regina, targeted to be completed on next Friday.
Order Management team will get in touch with you to schedule for Installation soon.

Thanks.

Hi Bro,

We are suggesting to find out the root cause of the problem before buying a new router. One simple method is to bypass the router and have your computer directly connect to the Huawei ONU.
Buzz me if you need proper instructions.
Yes, Asus Routers such as RT-N66U, RT-AC66U, RT-AC68U, RT-AC87U etc. are all tested by our team on site, works fine.

Not really, some suitable for Unifi may not be working well with Time Fibre.

Thanks.