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TIME TIME Fibre Broadband™ v2.0, 500 Mbps into the future

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jjj2
post Oct 12 2015, 07:23 PM

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QUOTE(UchihaDareNial @ Oct 12 2015, 07:18 PM)
Today I experienced bad internet,so I reset my modem by using the needle and then my modem configuration is gone,my modem cannot be connected to the internet (despite after I entered the original modem ssid and password and change both of them)

How to settle this?How do I put my original installation configuration?
*
Hi Bro,

You are referring to the Router, right ?

Please let me know which models are you using ?
We'll guide you to set it back.

Thanks.
jjj2
post Oct 12 2015, 07:29 PM

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QUOTE(yuio188 @ Oct 12 2015, 11:05 AM)
am would like to subscribe 100mbps package .

100GB quota is upload 100GB + download 100GB or 100GB share between upload and download .

what if the quota exceeded , can i top-up up extra quota usage ? 
what is the throttled speed after quota finish ?
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Hi Bro,

Thanks for your interest in TIME Fibre.

100GB quota is actually shared between up & down, as long as there is any data flow.

Yes you can purchase based on the following rate :
1GB @ RM10
5GB @ RM25
10GB @ RM50

After Quota finished, the speed will be throttled to 10Mbps.

Thanks.
jjj2
post Oct 12 2015, 07:48 PM

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QUOTE(wouter @ Oct 12 2015, 05:21 PM)
I did but they don't take me serious, i get reply as this:

"Kindly be advised as per checking by our support team, the latency for IP 213.239.154.20(AS15703) & 185.55.136.60(AS1200) is within the acceptable range to due geographical distance. "
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Hi Bro,

Are these your concerned IPs ?

Based on yours results, you were having lots of loss packets at GTC node which is under TIME Group.

Thanks.
jjj2
post Oct 12 2015, 07:51 PM

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QUOTE(darksider @ Oct 12 2015, 07:27 PM)
anyone download steam games using time? is the speed stable?
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What problems are you facing Bro ?
jjj2
post Oct 13 2015, 12:13 PM

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QUOTE(vankodoq @ Oct 13 2015, 09:01 AM)
You know what, the ridiculously slow download speed is affecting almost everyone of us. It's been quite a long time, a month probably? Shouldn't this call for a compensation from TIME? This really bugs me as I have bought premium accounts based on the trust in TIME's reliability. It was so good for two years up until a month ago. hmm.gif
It was stable, like VERY STABLE. But nowadays, the download rate sucks big time. You might be able to see from the comments in this thread. doh.gif
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QUOTE(redlum @ Oct 13 2015, 11:03 AM)
What I don't understand is that it's so extremely slow during evenings. But in the morning the speed is back to normal. Yeah, this has been going on for at least 1 month now and it's very annoying sad.gif
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QUOTE(fubar843 @ Oct 13 2015, 11:25 AM)
Indeed, at home I'm still getting 0.1 when connecting to Amsterdam. If they do no fix this, there is no chance in hell I will get Time for our new office.

The fact that the Time bandwidth is different to my Time connection at home can imply they are traffic shaping. Seems like Time is going cheap on it's international bandwidth, while having customers pay premium prices!
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QUOTE(vankodoq @ Oct 13 2015, 11:34 AM)
I haven't actually checked morning times, but for people like me, 90% of my internet use is in the evening, so that's the part I'm most concerned with. It's been a week since the last email from CS saying that they have "forwarded your concern to our support team to investigate". hmm.gif
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QUOTE(UchihaDareNial @ Oct 13 2015, 01:13 PM)
Today's download speed

Time,please fix it,this never happen before

I live in D'Aman Crimson area at Petaling Jaya
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FEEDBACK & REPORT NEEDED

Dear All FTTX Users,

Lately there has been quite a number of cases reported that carry the following symptoms :

1) Slow Download, Fast Upload
Happens mostly at night hours.

2) Speed Test to local servers are fine, but when performing actual downloads, speed is far far more slower that it should at least be.

Please kindly provide the following info :
1) Screenshots of Speedtest, TraceRoute results or any related evidences.
2) Account No / Service No of yours.

In order to provide satisfactory services to all valuable customers & users, as a full service pioneer team, we are striving our best to assist you all in every possible aspect, your priceless feedbacks are very much appreciated.

Feel free to pm or email us should you require further assistance.


Affected Customers :
1) Full Name (Service No, Eg. TBBNxxxxxxG), Address
2)
3)
4)
5)
6)

This post has been edited by jjj2: Oct 13 2015, 02:17 PM
jjj2
post Oct 13 2015, 01:20 PM

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QUOTE(FirstOne @ Oct 13 2015, 11:53 AM)
Hello..Lagoon Perdana at Sunway no coverage? ><. The street opposites it have coverage tho
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Hi Bro,

Sorry it's yet ready. Please kindly check out your pm for more details.

Thanks.
jjj2
post Oct 13 2015, 07:29 PM

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QUOTE(darksider @ Oct 13 2015, 07:00 PM)
i signed up 50mbps package, a bit scared now, hope time will deliver speed of the package
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Don't worry Bro...issue is being addressed, if you facing the same issue, please report ya.

Need any help, just let me know.
jjj2
post Oct 14 2015, 05:24 PM

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QUOTE(bobohead1988 @ Oct 14 2015, 01:30 PM)
Hello guys,

Just to check if Time is availabe in Pacific Place at Jalan 1a/4a?  Online/call support says tarak but wondering if resellers have kang tao or something
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Hi Bro,

Sorry it's not yet available for service.

Please do check out your pm for more details.

Thanks.
jjj2
post Oct 15 2015, 12:45 PM

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QUOTE(Problem @ Oct 14 2015, 09:24 PM)
For those on Astro IPTV with Time package (like me), good luck with your email getting bounced back and forth from Time and Astro both each passing the blame to each other when clearly Time is the owner of the internet part. Usual troubleshooting is suggesting that its the modem/router issue when its very clear their international bandwidth is horrible with inefficient routing especially that Global Transit node in Singapore being the worst.

Not to sound offensive to the contractors in this thread which they have been nothing but helpful, but I'm counting my days when the 2 years contract is over before reconsidering switching back to TM.
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Hi Bro,

Thanks for your feedback, this issue is noted and being addressed, at the same time we hope a report has also been lodged to TIME CS (1800 18 1818 / customerservice@time.com.my)
Case ID is also required for further follow up.

We are also assisting by providing more stats & working with the TS team to resolve this issue.

For Astro IPTV, procedure is to lodge report to Astro @ 03-9543 1543, and Astro will liaise with TIME internally.

Rest assured this issue will be resolved as soonest as possible.

QUOTE(basim96 @ Oct 14 2015, 09:56 PM)
I switched from TM two days ago and I've had nothing but problems, never experienced this with TM.. hopefully everything gets fixed because I can't even connect at times :/
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Hi Bro,

Your problem has been noted, we are in the midst of resolving the issue.

We sincerely requesting you to lodge a report to TIME CS (1800 18 1818 / customerservice@time.com.my) and get a Case/Report ID as well.

Thanks.
jjj2
post Oct 15 2015, 12:51 PM

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QUOTE(urb7 @ Oct 15 2015, 10:55 AM)
I'm currently on 100mbps package, thinking of changing the wireless router as the current signal doesn't reach some of my rooms. What are the compatible wifi routers that can work w TIME?
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Hi Bro,

Please pm me more details about your apartment/condo layout & size, we'll propose you the ideal location for the Router.

There are plenty of Routers in the market that we have tested and work well with TIME Fibre connection.

Feel free to PM me your budget and we will propose some for you.

Thanks.
jjj2
post Oct 15 2015, 01:18 PM

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QUOTE(urb7 @ Oct 15 2015, 01:11 PM)
Don't think I can move the location of the current router. I'm looking at :

http://www.tp-link.com.my/products/details...TL-WR841HP.html

Possible?
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Hi Bro,

Yes this Router works fine with TIME Fibre.

P/S : Is the fibre cable too short ? If you don't mind, take a snapshot & show me, there are ways to do it.

Thanks.
jjj2
post Oct 15 2015, 02:02 PM

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QUOTE(urb7 @ Oct 15 2015, 01:31 PM)
Actually there is still a considerable length of the fibre cable, but I would prefer to have it in the living room as it's currently set up.

Thanks for the advise on the router. Much appreciated. Do I just replace the Wifi Router provided by TIME?
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Alright, yes Bro, but you gotta setup the PPPOE Username & Password.

Very easy, after login to your Router via 192.168.0.1 / 192.168.1.1, just click on Quick Setup,Select PPPOE under WAN Connection Type, Click Next to proceed with keying in the Username & Password provided by TIME.

Then proceed to setting up Wifi settings at your own desirable settings.

And voila you are up !

Buzz me if need any further assistance.

Thanks.
jjj2
post Oct 15 2015, 02:04 PM

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QUOTE(tony @ Oct 15 2015, 01:35 PM)
Our company 30M Time broadband line is getting slower, so i did a speedtest.

And the speedtest show that our line is Jaring ?? shocking.gif

after few reboots, still getting this Jaring IP sad.gif
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Hi Bro,

PM me your screenshot with your IP, we will check it out.

Also please check out my PM for more details.

Thanks.
jjj2
post Oct 15 2015, 02:21 PM

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QUOTE(FirstOne @ Oct 15 2015, 02:13 PM)
I didn't receive any pm ><?
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Hi Bro,

Please kindly check it out again.

Thanks.
jjj2
post Oct 15 2015, 02:26 PM

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QUOTE(Divil @ Oct 15 2015, 02:21 PM)
Hi, I received a letter in my mailbox here at golden triangle, Penang late last month stating that there is Time Fibre in my area. As of today, I have misplaced that letter and I've checked the official website for the availability of my area but I could find it. I have called Time personally to ask about it, the reply was the system wasn't updated and I have to check with the dealer that sent the letter.

My problem here is that I am not able to locate that dealer anymore as I have misplaced the letter. Is there a way I could check for my area's availability so that I could apply for it.

Thanks,
Gene Lim
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Hi Gene,

Thanks for your concern, we are not sure which dealer that sent you the letter, officially TIME did not send you any form of letter.

Please check out my PM for more details.

Thanks.
jjj2
post Oct 15 2015, 03:27 PM

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QUOTE(Divil @ Oct 15 2015, 02:48 PM)
It is more of 2 A4 paper clipped together. Anyways, if that is the case, does it mean that my area Golden Triangle, Relay has no coverage yet?
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Hi Bro,

Yes you are right.

Thanks.
jjj2
post Oct 15 2015, 08:05 PM

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QUOTE(calvinlaw510 @ Oct 15 2015, 06:48 PM)
Now unifi promo rm179 30mb....when time have this kind of offer 30mb rm179 or cheaper???
*
Hi Bro,

Stay tuned....for more great packages coming up..

Thanks.
jjj2
post Oct 16 2015, 08:26 PM

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QUOTE(Ree73 @ Oct 16 2015, 12:13 PM)
Well, last round b4 the price drop, time line was much better (only down once in a blue moon) lately, once the price drop a bit, we are getting like line slow/down from time to time.

we welcome the price adjustment, but we also care abt the stability moving forward.
*
Rest assured the quality will still be maintained even though the price drops.

Thanks.
jjj2
post Oct 17 2015, 04:13 AM

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QUOTE(darksider @ Oct 17 2015, 03:01 AM)
just got time 50mbps installed today. to neighbouring servers like SG or MY, can get 50-70 mbps stable, but to china and other countries, basically 1-5mbps (which i assume is temporary problem), if i use flyvpn singapore server (m1), i would get 10mbps fixed (the vpn is 10mbps speed) to the china servers that i download stuffs (this way we can confirm that TIME international bandwidth is actually shiet at the moment, and we can see SG M1 has no such issue.
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Hi Bro,

Thanks for your feedback. It certainly contribute to the stats that we are collecting.

Generally it lies on the issue with GTC node, traffic to SG confirms no problem. Appreciate if you could share your traffic routing to few of the countries that you are having slowness issues as well.

Thanks.
jjj2
post Oct 17 2015, 08:44 PM

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QUOTE(zerko @ Oct 17 2015, 07:08 PM)
Can anyone help me on the SMTP address for Time broadband please ?

Need to configure Outlook to send email from PC  though Time broadband connection.
Last time it was something like smtp.time.net.my but that doesn't work now.
*
Hi Bro,

If you are referring to email with domain time.net.my, I'm sorry as it has been discontinued on 30 June 2015.

Thanks.
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