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TIME TIME Fibre Broadband™ v2.0, 500 Mbps into the future

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jjj2
post Mar 4 2015, 05:43 PM

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QUOTE(sordanny @ Mar 4 2015, 05:15 PM)
Actually the router provided is full of problems. Just google and u will find many complaints
For my company, the router is nothing but trouble.. It will automatically disconnect from internet for about 1/2 minutes randomly (but router remain on, just no internet). It happened everyday for us....

Finally I changed the router to a spare TP Link and never face disconnect problem again
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I can vouch for that smile.gif
jjj2
post Mar 5 2015, 09:16 AM

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QUOTE(vankodoq @ Mar 4 2015, 05:40 PM)
Hmm. I'll take note on that. Any suggestion on router for replacement? hmm.gif
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Hi Bro,

Mostly all Routers in the market will work fine...the question is to choose a good stable one...else why go for replacement...feel free buzz me your budget...we'll recommend you a few.

Thanks.
jjj2
post Mar 6 2015, 07:45 AM

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QUOTE(darksider @ Mar 6 2015, 12:28 AM)
2 blocks away of my residence have already got time fiber but my apartment still doesnt have, can anyone check the estimate time of availability?

my apartment kingfisher series (block 9, 10, 11)

the neigbour blocks - jayseries (block 7,8).
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Hi Bro,

Yes, your building is yet ready for Time Fibre due to some 'stories' previously.

Feel free to check out your pm for more details.


jjj2
post Mar 6 2015, 07:57 AM

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QUOTE(reneelsl @ Mar 5 2015, 10:05 AM)
Hi, I have a bad connection with Time recently.
I have a so call intermittent connection issue, especially night time.
It is crazy that some time only manage to get 0.2~0.4mbps download speed with 5.5~5.9 mbps upload speed. Crazy, right? (my subscription is bundle with astro iptv, so i have 6mbps speed)

currently my torrent could not download and show proceed to peers and not functioning.
This just happen yesterday evening around 5.30. before this time, i have finished up 2 torrent download and 1 torrent 90%+ hang over show proceed to peers due to my Time not stable.

I had a page call kuai.xunlei.com could not proceed for around 2 years too. not sure is that block by Time  ??
not sure could anyone here help me on this?

I also need some recommendation on the router. the current router that i'm using is E1000 Cisco (free from Time)

Hope has solution on this.
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Hi,

During the speedtest, please use a cable connection directly connect to the Cisco (Linksys) E1000/1200 Router. During the test, do not share the bandwidth with another PC. Feel free to post up the test result.

Do you mean all torrent could not run, Time does not block p2p, torrent at this moment.

Xunlei does notwork with Time since couple of months ago last year (at least without tweaking), it's Xunlei that actually blocks Time IP.

Do check out your PM for more details.

Thanks.
jjj2
post Mar 6 2015, 08:03 AM

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QUOTE(kr_nexus @ Mar 5 2015, 10:03 PM)
Hi, want to ask, can't pay this bill
pls refer to attachment screenshot
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Hi Bro,

Most importantly, please ensure you key in the correct Time User Account No (12/14 digits acc. no) that identifies you.

Also the Bill/Invoice No. you can get it on top of the Bill.

Another thing is you may pay a rounded amount of like RM10, the balance will be credited into your next bill.

Text me if you need further help. Or you may call to Time Billing Department at 1800 18 1818 for more details.

Thanks.

This post has been edited by jjj2: Mar 6 2015, 08:05 AM
jjj2
post Mar 6 2015, 07:16 PM

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QUOTE(bem69 @ Mar 6 2015, 06:06 PM)
Is Time Fibre available in Sri Permata Seksyen 9 Shah Alam? Any speed issues if it is?
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Hi Bro,

Yes it's available, speed is okay, no worries.

1 Month FREE Trial is going on till 31 Mar 2015, try it out for yourself smile.gif

Cheers smile.gif
jjj2
post Mar 6 2015, 10:59 PM

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QUOTE(vankodoq @ Mar 6 2015, 06:11 PM)
Routers aside, I still think it's strange that before CNY my download speed could go beyond 1 MBps from filehosting websites and now it's barely go over 200 kBps. Any explanation on this? hmm.gif
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Hi Bro,

It's hard to judge based on filehosting servers performance as usually these kind of services require users to sign up to their Premium package else they tend to limit the speed per user / per session.

Try test it out with some localized cdn servers (*e.g. MS servers)

Thanks.
jjj2
post Mar 6 2015, 11:01 PM

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QUOTE(eternalwee @ Mar 6 2015, 08:01 PM)
Hi bro,I want to ask is there any service disturbance at centrestage? Currently I don't have internet access and my modem LOS led blinking red light.
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Hi Bro,

Nope...can you make a report to TIME CS at 1800 18 1818, SI will be attending to the fault in 24 hours.

Thanks.
jjj2
post Mar 6 2015, 11:43 PM

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QUOTE(eternalwee @ Mar 6 2015, 11:25 PM)
Hi bro,
I have call customer services justnow. He already try reset the connection from hos side but doesn't solve the problem. He give me a log number for my case. So now I just wait ? Anyway to keep track on my case?
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Hi Bro,

This problem cannot be resolved by resetting/refreshing the port at central.

The Installer will attend to your case in 24 hours.

Thanks.
jjj2
post Mar 8 2015, 03:06 PM

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QUOTE(sordanny @ Mar 8 2015, 12:05 PM)
I'm also having exactly the same problem as u, except the throttled speed is to my own server...

I suspect this is done on the RNC side which identified high bandwidth utilisation IP and throttled the connection speed, so regardless how many times restart router or changing to whatever IP the speed is still slow

Good job TIME  cry.gif
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Hi Bro,

I don't think that's the way things work out with Time..Time does not throttle the speed.

Have you actually tried out the localized CDN servers ? Or alternative servers at different locations ?

Thanks.
jjj2
post Mar 10 2015, 09:20 AM

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QUOTE(sugen @ Mar 9 2015, 09:50 PM)
I am all excited that my new condo complete with TIME Fiber.. Thread starter stated that they will provide ONU : Huawei HG8240 for fiber in door connection & router as Linksys E1200. I would like to use my own wifi router with 6 antenna to replace the linksys. May i know how to dial PPOE? Dialer string is 0,35 same like streamyx? Any VLAN need? How about the phone that they provided? Where it connects to?
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Hi, Yes you may use your own Router as long as it has a WAN/Internet Port. When you go for TIME PPPOE WAN dial up, there's no need to take care about the encapsulation virtual circuit 0,35 settings...

No need to setup VLAN. Phone will be connected to the RJ11 ports on the ONU.

Thanks.
jjj2
post Mar 10 2015, 09:22 AM

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QUOTE(kr_nexus @ Mar 9 2015, 10:46 PM)
Hi sorry for late reply
Tried 10 rm still can't it says invalid
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Hi Bro,

Feel free to check out my reply above.

Thanks.
jjj2
post Mar 10 2015, 12:08 PM

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QUOTE(quentinqid @ Mar 10 2015, 11:52 AM)
any new promotion? i'm from taman desa,jalan klang lama
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Hi,

HI Bro,

Is this landed property ? Fyi, landed property is not covered at this moment.

Thanks.
jjj2
post Mar 12 2015, 12:02 PM

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QUOTE(kmrdeva @ Mar 12 2015, 11:31 AM)
Guys, off topic sikit ya. I am a happy 1+ year user of Time Fibre Broadband at home in Tg Bungah, Penang.

Am quite sick of the bloody Streamyx connections in my office in Georgetown, near Weld Quay. 3 lines and all are really sh1t. Slow, unstable, always disconnecting. Does Time provide any non-fibre internet connectivity solutions for areas without fibre coverage?

I really want to remove all traces of Streamyx from my office  mad.gif  mad.gif
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Hi Bro,

How's things going ? Do check out my PM for more details.

Thanks.
jjj2
post Mar 12 2015, 12:11 PM

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QUOTE(sordanny @ Mar 12 2015, 11:56 AM)
After getting quite good speed in the morning, download speed again is slowed down to not more than 200kbps.....  doh.gif

Sien..........
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Hi Bro,

Try test it out with the followings :

1) Downloading files with localized cdn servers such as from MS server.
2) Try it out with Premium account (if you have it) of File Hosting sites that you are experiencing slowness.

Thanks.

Cheers smile.gif
jjj2
post Mar 12 2015, 02:00 PM

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QUOTE(sordanny @ Mar 12 2015, 12:45 PM)
Bro maybe u didn't get it. I already say from few posts back I download from my OWN dedicated server. No other user on those servers. 1 of them is a 1Gbit server. Download speed is SLOWWWW. Until now it is not more than 200kBps

So finally I got pissed and called TIME. The answer is simple. As I've suspected, it's a peering issue. Undersea cable SMW4 is having some fault. Repair is already underway, expected to be finished by next Monday 16/3/15. In the meantime, TIME is re-routing traffic from Europe to US, which have massive data lost and so result in slow speed 

Let's hope this will be fixed ASAP..  wink.gif
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Bro,

Time does not use this SMW4 sub cable.

Anyway, hope your problem will be resoled asap.
Thanks.
jjj2
post Mar 13 2015, 10:14 AM

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QUOTE(scFoong @ Mar 12 2015, 05:45 PM)
Hi all,

I am a 10mb time user...have any of you feels that the download speed is still the same with or without 30mb boost?
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Hi Bro,

Firstly, make sure you are in fact getting actual 30Mbps by doing a simple speedtest (www.speedtest.net) with local servers.

If you are really getting the 30Mbps, then proceed with testing downloading bigger files/simultaneously download few files at the same time, you will notice the difference.
Sometimes you cant feel the significant difference due to what you are browsing/downloading does not require such high bandwidth.
Possibly also servers that you are downloading does implement bandwidth control on the downloading session per IP, resulting you cant go beyond the limit.

PM me if you require further assistance.

Thanks.
jjj2
post Mar 13 2015, 10:16 AM

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QUOTE(sordanny @ Mar 12 2015, 09:16 PM)
Hmmm since u are telling the opposite of TIME customer service, perhaps can reveal what's the cause of this slowdown please

Before TIME solves this, it would be better to stay away from TIME. What's the point of having 100mbps or unmetered 30mbps when u can only download at not more than 200kbps no matter what package u on  doh.gif
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Hi Bro,

Possibly you could provide (pm/email) me with some testing accounts to your dedicated servers, I try to test it out here at my side.

Thanks.
jjj2
post Mar 13 2015, 10:19 AM

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QUOTE(bram808 @ Mar 12 2015, 09:44 PM)
Hi all,
I just realized today I can't access LINE Messaging (both in my phone & laptop) by using TIME FIBRE 100Mbps HOME BROADBAND. On the other hand, I can use LINE Messaging flawlessly by using Maxis.

Any thougts? smile.gif Thanks
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Hi Bro,

Yes this happens once a while, you gotta report to Time CS at customerservice@time.com.my or calling 1800 18 1818.

They will proceed with the resolution.

Thanks.
jjj2
post Mar 14 2015, 08:04 AM

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QUOTE(scFoong @ Mar 13 2015, 12:29 PM)
Hello jjj2,

Thankyou for your advise and my apology for not putting the details in the previous message.

Here are the details and reasons i am asking about the boost:
- I use LAN Connection
- After i selected 1hour boost from TIME website, i ran speedtest and the speedtest at TIME website and is confirmed the speed was about 30Mbps.
- I have subscribed TIME for nearly 2 years..There isnt any complaints from me until recently (beginning of the year).
- I sent these screenshot to Astro IPTV (i signed for the package Astro-TIME), and the technical support mentioned that it could be due to my router wifi channel :| . Thus, i follow her instruction to change the wifi channel from Auto to some number..not much helping.
- then she said probably due to wifi router malfunction...but i am not consistently getting the slow speed..sometimes, it does function well..hence no sure about this point.
Below are some data points that i manage to capture (I did not save the speedtest screenshot on 12 MARCH):

Date: 12 MARCH 2015 ~3:30pm
            Before Boost:
            user posted image

            After Boost :
            user posted image
Today:
            Speed Test before Boost:
            user posted image

            user posted image

            Speed Test after Boost:
            user posted image

            user posted image

Please let me know if you need more information.. and appreciate your advise smile.gif
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Hi,

Thanks for the detailed info.... from the screenshots able to notice sometimes the Boost does not really increase the download speed...
Is each of this downloading file using multi session?? If not try do a test by increasing the session per download per file, gets it before & after boost.
By looking at the download patterns, still can't really judge the exact problem..the increase of both download & upload speed after Boost does NOT always guarantee the same increase proportion when comes to International traffic.
I don't think it's the router issue, feel free to check my pm for some modification.

Thanks.

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