QUOTE(ReVolVolution @ Jun 4 2014, 06:34 PM)
Coming from another Subaru owner that bought new from MI :
Buy Subaru if:
- you want terrible after sales service
- get inexperience technician handling your car (at MI!)
- high price parts (don't complain as you are buying over rm200k car)
On the bright side:
- great handling car (comparable with contis without the contis normal problems)
- TUUUUUUURBO!
- parts are available but have to wait from SG.
For myself, I love my scooby but I hate MI. Thus, buy new and don't expect a red carpet or even on par with Proton (yes PROTON!) treatment when servicing and warranty claims.
Hmm...I actually have a very different experience of after sales for my second Subaru, which is the current new Forester turbo.
My first Forester was from 2009 till 2013. Nothing to shout about at MI during my 3 year warranty period. Well then again, there was nothing wrong with my car during the whole warranty tenure. So just regular servicing at the old MI HQ back then.
But with the new Forester I actually had pretty good after sales treatment from Subaru MI. 8 months into ownership and my engine BLEW. That's right, new subaru DIT engine. Same as the one in the coming new WRX.
There was some slight issues already. But it was not regular. But the engine knocks (very loudly) when accelerating at low speeds or up gradients from low speed and loses power for half second. For example from traffic lights or up a bridge from a merging lane. Not during high speed pushes. During very normal accelerating scenarios.
Research, research online...found Australians also facing same issues. Initially aussie owners found that the air intake clamps seem to be the culprit. But apparently Subaru sent engineers over to Aussie to test and figured out that it was the engine tuning issue. So new maps, new spark plugs. Problem solved.
Subaru MI replaced my whole engine. Brought in from land of rising sun, gave me an XV to use (which they offered me after I mentioned how I needed a high riding car for my work) and now I have back my Forester and loving the new engine with the brand new tune. No more problems. And apparently they are applying this new tune update to the WRXs as well according to some of the Aussies.
Another FXT owner that I met also had the knocking problem, but his engine did not blow. They also gave him a courtesy car while updating his tune.
The engine replacement under warranty was really no fuss at my end. Only needed to hand over the documents to them for the car registration update and reinspection, which MI handled everything. Whole process including testing, inspections etc. took about just over a month from the day it was decided that the engine needs to be replaced.
All the while the attitude I got from MI was generally good and friendly.
For my previous Forester, my review of MI after sales would be neutral.
But this time round, I think they are trying hard to please and making changes and I am happy with the way they took responsibility and dealt with the problem. Of course not the record breaking award winning red carpet service, but definitely much better than some other car brands that my company owns.