IPMART, one of the SUCKIEST/LOUSIEST online shop EVER!

On 28th Nov, ordered 3 earphones, only to be told that they have no stock (after payment)
Then, they promised to refund it to my bank account (not credit into Ipmart account)..
10 working days later, no news whatsoever. Went and check on my account and it turns out that the credited into my ipmart account.

So since my credit is stuck in ipmart, i decided to give it another try, this time ordering only 1 earphone.
Received a call this morning, saying that they don't have stock.

COME ON, IF NO STOCK THEN PLEASE DO NOT PUT IT UP IN YOUR SHOP! REMOVE OR PUT A REMARK THAT IT IS OUT OF STOCK!!!
THIS IS AKIN TO LYING TO YOUR CUSTOMERS INTO GIVING YOU MONEY FOR NOTHING!!

Same dude called me again, and then i specifically told him i want a refund INTO my bank account, not credit into my ipmart account

let's see how this goes.

NEVER AGAIN AM I ORDERING FROM IPMART..!!

you're protected by consumer tribunal. and if you dont think that further, mind by emailing them at Contact US at website. last time, their big boss call me to settle it, talk nicely but which didnt help much.

Wow didnt knew that IPMART was this bad,

Same issue here, i bought and paid Nvidia Shield Tablet and a pelican nvidia tablet case on 8th November 14, said it was a 3-4 weeks delivery on tablet and 7-21 working days on the case, ok no problem in waiting.

Now still havent received the item.......and delivery still pending, shoot a lot of msg to them, they only respond item have been expedite delivery on the 8th december...till now delivery status is still pending.....

Feel like being cheated all this while....Is there any place beside the help email and msg in the website where i can report. It seems the respond people via website is a person who lied all the time to customer or a recorded answering machine.

What is the purpose of making business like this?
I even bought nvidia remote control via amazon (because its cheaper), flew from f***ing USA which shipped 2 days after payment and arrived 14 working days after.

IPMART.....

consumer tribunal is your solution. btw, i have 3 unit of nvidia shield PORTABLE to letgo. only need 1. pm me if interested hehe

I never bought online but there are many instances of online shops like Lazada, pricepanda malaysia and even ipmart gettting at least half or more of their reviews citing that they are late. I don't think its ever a good idea to buy from them and don't even know if I can trust some powerbanks that are 20000mAh as low as RM70 when usual is above RM100.

Hello olak329, thank you so much for your response. I was wondering if you have any tips on how to log a report to Consumer Tribunal. Do I register and fill out a form? Also, is there a second place for reporting issues like this? I would like to report anywhere I can...
The customer service at iPmart is useless and it's already a month now without a laptop and without my money. This is unacceptable.

Hey MacaroniNcheese, I am so sorry you're going through this like me. I have also found that messaging and calling them doesn't change anything. They keep saying that they will "escalate the problem" but all they have escalated so far is my blood pressure. They also said they are busy dealing with a lot of customers, but now I see that they are probably busy dealing with a lot of complaints and refunds (because they certainly aren't busy doing deliveries).

People need to know about this so that they don't get cheated like us. So, spread the word and please let me know of any reporting options. I will be more than glad to file any papers necessary.

To be honest, I have ordered from Lazada many times. I had no problems so far. But it is not about being late with delivery with iPmart, it is about allowing you to buy a product that is not available, not letting me know for weeks that the product was out of stock, and then not refunding my money for few more weeks after that. I still don't have the refund and I am a graduate student without a personal computer because iPmart is holding the money that was supposed to go towards getting a new one.

This post has been edited by thetimewriter: Dec 23 2014, 08:16 PM

go here, http://ttpm.kpdnkk.gov.my/portal/index.php/en/tribunal then register and login. lodged your complain, open file 1 and pay Rm5 through website. tribunal representatives will contact you with more details. dont be shy to ask for his help on how. and please take my advice, sue them Rm5k. u will win no problem. then can belanja me makan haha. jk jk

Ok so it seems like its always the late issue with majority of their orders and late refunds, this is still bad and I would be very displeased if they did that. I mean its like dragging to months for delivery when its suppose to be in a week?

It shouldn't be a problem for a succeful company with good cutomer service. It just demonstrates a lack of quality and capability of handling customers.

Thank you so much for your help!

ok no problem.

buy graphic card on IPMART , found out DOA . request 1-1 exchange , denial . waiting now more than 1month no news yet .

wat an experiences for first time buy in ipmart

order few items 10 days ago, still no news from them. Bullshit company.

just similar experience with u. never ever buy from ipmart again

This post has been edited by yulinhh: Dec 29 2014, 09:56 PM

Give them a break guys. Mind you that it's the festive season where couriers are at their most busiest time of the year. Happy New Years though!

http://forum.gsmhosting.com/vbb/f112/ipmar...269/index2.html

Same experience, but till now still don't get my item...
Bought item when 50% discount, make full payment as well..
after 2 weeks waiting, still don't get it.
I complain, they denied,after i show up all evidence, they only admit it..
Then said no more stock for that item, the only option is to refund with the amount i paid.
Means the promotion is a scam, spend your time to get the hardly get 50% discount item, no meaning at all.
They will just told you "no more stock, can arrange for refund" (after one month wait!!)

Effing bad experience with them.
Bought a 50% off speaker from them with a week of waiting, and the product is faulty.
The LED is not working and the sound is not playing!
Really pissed me off IPMART!! Worst first time experience of buying online ever!

This post has been edited by kongkam: Feb 15 2015, 01:04 PM

Well, I just kena from IPMART. Purchased MSI 290x graphic card due to it's price is much lower than others. End up after 2 working days, online chat with them and ask the status of it stated in progress. When i ask at which state, then only they say waiting from supplier. I was like wtf, if thats the case meaning you are out of stock then don't put it on sale.

Not satisfied, I emailed to them and ask what's the status, (just to double confirm) and end up her answer was waiting for the item to be delivered from the supplier. I was pissed off as this mean that the item STILL not yet delivered from the supplier and I'm pretty sure it will be more than 4 working days, hence it will be more than 7 days to reach me. Told her to call and check with the supplier on my items availability before i lodge to consumer tribunal.