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 IPMart BAD Experience, i dont recomended them anymore

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thetimewriter
post Dec 19 2014, 10:47 AM

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I just wanted to share my bad experience with everyone here.

I ordered a laptop from ipmart on 26 November. 10 days after that I contacted them to see what is taking so long and their reply was "we are still expecting mentioned item from supplier". This is the response I got from them day after day, until finally on 10 December they told me the item is not available. That is 15 days after I purchased the laptop online! Of course, I asked for a refund on the same day (10 Dec.). Unfortunately, I am still waiting for the refund and calling them every day doesn't seem to help.

My friendly advice to anyone out there is:
Don't give money to someone who doesn't care about their customers. There are other shops who give their best in providing a good customer service and treating their customers with respect. I am sad to say that I have chosen the wrong one and now am bearing the consequences.
thetimewriter
post Dec 23 2014, 07:57 PM

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QUOTE(olak329 @ Dec 19 2014, 11:17 AM)
you're protected by consumer tribunal. and if you dont think that further, mind by emailing them at Contact US at website. last time, their big boss call me to settle it, talk nicely but which didnt help much.
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Hello olak329, thank you so much for your response. I was wondering if you have any tips on how to log a report to Consumer Tribunal. Do I register and fill out a form? Also, is there a second place for reporting issues like this? I would like to report anywhere I can...
The customer service at iPmart is useless and it's already a month now without a laptop and without my money. This is unacceptable.
thetimewriter
post Dec 23 2014, 08:04 PM

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QUOTE(MacaroniNcheese @ Dec 22 2014, 07:54 AM)
Wow didnt knew that IPMART was this bad,

Same issue here, i bought and paid Nvidia Shield Tablet and a pelican nvidia tablet case on 8th November 14, said it was a 3-4 weeks delivery on tablet and 7-21 working days on the case, ok no problem in waiting.

Now still havent received the item.......and delivery still pending, shoot a lot of msg to them, they only respond item have been expedite delivery on the 8th december...till now delivery status is still pending.....

Feel like being cheated all this while....Is there any place beside the help email and msg in the website where i can report. It seems the respond people via website is a person who lied all the time to customer or a recorded answering machine. doh.gif  doh.gif  doh.gif  doh.gif

What is the purpose of making business like this?
I even bought nvidia remote control via amazon (because its cheaper), flew from f***ing USA which shipped 2 days after payment and arrived 14 working days after.

IPMART.....
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Hey MacaroniNcheese, I am so sorry you're going through this like me. I have also found that messaging and calling them doesn't change anything. They keep saying that they will "escalate the problem" but all they have escalated so far is my blood pressure. They also said they are busy dealing with a lot of customers, but now I see that they are probably busy dealing with a lot of complaints and refunds (because they certainly aren't busy doing deliveries).

People need to know about this so that they don't get cheated like us. So, spread the word and please let me know of any reporting options. I will be more than glad to file any papers necessary.
thetimewriter
post Dec 23 2014, 08:12 PM

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QUOTE(Bdon @ Dec 22 2014, 03:53 PM)
I never bought online but there are many instances of online shops like Lazada, pricepanda malaysia and even ipmart gettting at least half or more of their reviews citing that they are late. I don't think its ever a good idea to buy from them and don't even know if I can trust some powerbanks that are 20000mAh as low as RM70 when usual is above RM100.
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To be honest, I have ordered from Lazada many times. I had no problems so far. But it is not about being late with delivery with iPmart, it is about allowing you to buy a product that is not available, not letting me know for weeks that the product was out of stock, and then not refunding my money for few more weeks after that. I still don't have the refund and I am a graduate student without a personal computer because iPmart is holding the money that was supposed to go towards getting a new one.

This post has been edited by thetimewriter: Dec 23 2014, 08:16 PM
thetimewriter
post Dec 23 2014, 11:46 PM

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QUOTE(Bdon @ Dec 23 2014, 04:32 PM)
Ok so it seems like its always the late issue with majority of their orders and late refunds, this is still bad and I would be very displeased if they did that. I mean its like dragging to months for delivery when its suppose to be in a week?
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It shouldn't be a problem for a succeful company with good cutomer service. It just demonstrates a lack of quality and capability of handling customers.
thetimewriter
post Dec 24 2014, 08:54 AM

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QUOTE(olak329 @ Dec 23 2014, 03:23 PM)
go here, http://ttpm.kpdnkk.gov.my/portal/index.php/en/tribunal then register and login. lodged your complain, open file 1 and pay Rm5 through website. tribunal representatives will contact you with more details. dont be shy to ask for his help on how. and please take my advice, sue them Rm5k. u will win no problem. then can belanja me makan haha. jk jk
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Thank you so much for your help!
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