First of all, this was probably the worst of all online foreign website.

Ordered a HTC ONE M8 For RM2199, with RM6.44 Shipping using pos laju charges.

Yes i understand its 3 May 2014 is (Saturday) and 4 May is (Sunday), they make promised to deliver item within 4 days.

Firstly i emailed them on 5 MAY 2014 Regarding estimated delivery, no CONFIRM DATE as they said in T&C as in 1-4 working days.

Who do need 4 days to pack a phone just for shipping?

I do online business myself, and item are usually shipped in just 1 next working days.

Yes, UNLESS if you dont have stock at all?? Then no point.

1 other thing i realise, they dont tell us whether they have STOCK or NOT for current item we're buying.

On 6 May 2104 at 12pm or so, i emailed them another email regarding if they cant promised to SHIPPED BY TODAY which 7 MAY 2014, just cancelled all my order and process for a REFUND

On website, they promised to REPLY EMAIL within 24 Hours or working days, on today, 7 MAY 2014, no email reply at all from them, and now is 5.31PM

We all know HTC One M8 Official launch in Malaysia is on 8 May 2014, and all other store already carry ready in stock for this model.

they doesnt said that the item is PRE-ORDER. Its just PURCHASED, they should already have stock.

I Think its them dont have stock, and trying to delay shipment. its RM2k purchased for god sake, they should do speedup delivering item.

I could understand if the Pos Laju that taking their time, but this is SELLER @ MERCHANT who do delay for shipment, its was like trying to prevent people from buying from them anymore.

I also do online shopping on DECATHLON, which take 3 days max to prepare shipment for large and lots of sport equipment, plus all item comes from SINGAPORE!!

I Also do online shopping from Lazada, so far no problem. Plus other online shopping website WILL SHOW STOCK AVAILABILITY!

So Today i made a call to IPMart for a refund. They acknowledge that they received the email but didnt reply. Really suck customer service.

So we'll just wait in 2 days for the refund.

If not, this will really go into Tribunal.



OVERALL, if you really patients about your item, yes please proceed. i believe not all item and shipment are being delayed.

By my opinions, you better call them first to get STOCK STATUS before paying and wasting time to follow up and ask for refund.

This is my worse Customer service and worst online shopping experience.

If any friends ask, i DONT RECOMENDED THEM. Better try LAZADA, faster service. Once ordered a knifem received within 3 day after payment received.!

Will update once get my money refunded.

Soooooo Long IPMart!



UPDATE 7 MAY 7.32PM

Received a phone call, telling all stock will be shipped out next Wednesday 14 May 2014.

Very LOUSY-PROMISED-4 DAYS DELIVERY-IPMART-SERVICE!!

This post has been edited by olak329: May 7 2014, 07:33 PM

ok

Err.....not really. I used to think so too until my friend just purchased a Tab Pro 8.4 LTE on Sunday. Then Lazada cancelled the purchase saying there's a pricing error and refund will take 7-14 days.

Here i add 1 more with bad service.

Dealmates
- Item not receive
- Email 1 month ago to ask refund or send the item.
- No feedback at all.

Yes i heard a lot about them, but atleast they tell you before you paid no stock or not.
pricing error suppose can report to tribunal also.

Or maybe can try our store

All of our HTC One m8 has been shipped out.

Cheers.

item received after long complain, upper management called and decide to apologies on their mistake and for their staff behavior, which insist on not refund as per my ask. continue shipped, and item received on 12 May 2014, which is 9 DAYS after payment made.

send me a rapid charger 2units ipmart brand as a token of their mistakes.
but cases will still go through Consumer Tribunal.

I never had issue with them when I order a set of active studio speakers which went out of stock and I manage to get my refund back in 18 days as they promised.

Dealing with them seems really straight forward as long no threat or aggressive approach to them else they put on hold your case.

IPMart is just a front end to all other retails. They get stocks from the retails and do the customer service and shipping. So if stock delayed, thats definitely the merchant side where IPMart can only do is to chase the merchant for restock.

I am having the same issue with ipmart, if you cannot confirm your stock do not ask for full payment to proceed with order. At most ask for deposit is reasonable. So ipmart is middle man typical Malaysian style business.

Living in Penang cannot find a decent computer store (mostly headphone and mouse that passes for computer store), order from outside customs and delivery will kill u with charges

Consumer Tribunal has it cover for you. I have won my rights.

You should too.

Yup, agreed. Bought a haedphone from them and they sent it in good timeframe. My 2nd purchase though, buying a UPS on 05 September 2014 at 10:02 PM until now no delivery.

When asked, they said they does not keep stock for "high end" item and have to wait from supplier/seller. Now, still waiting for them to get back to me as I already asked for a refund.

Already filed a report to tribunal.

This post has been edited by nyunyu: Sep 22 2014, 02:15 PM

Until now i got no problem with IP Mart and i believe not all case involved ~ i am OK with IP Mart and Lazada

Reading all the stories with regards to bad reputations of online stores really makes me freaked out. I just ordered a PS4 via Lazada a couple of days ago. Hopefully I am better at luck than some of you guys.

dont worry to buy from a well known company. you can sue if they cheat you,

Dealmates.. the worst of all. order watch, waited for more than 2 month item didnt deliver. Sent hundred of email but didnt reply. Try to make a call, phone never pick up. End up going staight to Dealmates office to get the refund.

Hello guys,

Just wanna update that I just received my PS4, together with two games that I had purchased last Monday. I am so excited to play. I got it quite cheap also (roughly rm1.5k for the whole set, before discount).

Phew, such a relieved. I was slightly freaking out after reading lots of awful stories about Lazada.

I would definitely recommend Lazada if you guys ever decide to buy a gaming console.

=)

i prefer lazada more than ipmart. btw lazada has promotion ps4 RM1205 but with no games

+1 , many people vote a negative on their lelong feedback. Really worst service..

I just wanted to share my bad experience with everyone here.

I ordered a laptop from ipmart on 26 November. 10 days after that I contacted them to see what is taking so long and their reply was "we are still expecting mentioned item from supplier". This is the response I got from them day after day, until finally on 10 December they told me the item is not available. That is 15 days after I purchased the laptop online! Of course, I asked for a refund on the same day (10 Dec.). Unfortunately, I am still waiting for the refund and calling them every day doesn't seem to help.

My friendly advice to anyone out there is:
Don't give money to someone who doesn't care about their customers. There are other shops who give their best in providing a good customer service and treating their customers with respect. I am sad to say that I have chosen the wrong one and now am bearing the consequences.

Any issue with doing things COD?
That is the only way to receive items.
Plus, you have a receipt, and can compare the items with the online spec.