QUOTE(BoomChaCha @ May 18 2014, 05:54 PM)
Yes, agree. There is no perfect bank in the world...
Last time the Citibank RM put my FD into 2 different FD maturity dates when I submitted my 2 checks to
him on the same day. later I called him to complain, and he explained to me that he was rushing to
meet another customer so he only managed to submit one check to the counter just right before 4.00pm.
Consequently, I lost 2 days FD interest because of his lousy service..
Another case was couples years ago when I walked in Citibank premier customer counter, a bacha singh
security guard came to me and raised his hand to block me from approaching to the premier customer counter, and
he asked me to go down to the regular counter on down stair, then I had to show him something (I forgot what did
I show him, I think Citibank premier card or some document related to premier account..), then he did not say anything
and allowed me to go to premier customer counter, but I did not scold him; I think if somebody else would scold him
gao gao for embarrassment. I guess the reason why this bacha singh blocked me was because of my dressing
or he felt like I was a poor old man or something..?
Now back to Bank Rakyat dividend case:
After called to BR customer service and within 15 minutes, a customer service (I think a manager or senior, quite polite with
a tender tone) called me back to confirm that BR has changed to a new system. He said from now on, all FD dividends will
credit during 1st day of the month.
If I heard this correctly from him, if FD matures on 14th of the month, and if want to uplift matured FD on 14th,
then 14 days dividend will be paid on the same day when uplifting FD.
Yes, I just complained to the customer service, how come BR is doing thing quietly and no official letters send out to BR customers..? He said sorry.....
Have been with Citibank for years. Have also complained about RM and their dropping service level during their survey calls (they call customers regularly asking about their service performance). Ha ha.Last time the Citibank RM put my FD into 2 different FD maturity dates when I submitted my 2 checks to
him on the same day. later I called him to complain, and he explained to me that he was rushing to
meet another customer so he only managed to submit one check to the counter just right before 4.00pm.
Consequently, I lost 2 days FD interest because of his lousy service..
Another case was couples years ago when I walked in Citibank premier customer counter, a bacha singh
security guard came to me and raised his hand to block me from approaching to the premier customer counter, and
he asked me to go down to the regular counter on down stair, then I had to show him something (I forgot what did
I show him, I think Citibank premier card or some document related to premier account..), then he did not say anything
and allowed me to go to premier customer counter, but I did not scold him; I think if somebody else would scold him
gao gao for embarrassment. I guess the reason why this bacha singh blocked me was because of my dressing
or he felt like I was a poor old man or something..?
Now back to Bank Rakyat dividend case:
After called to BR customer service and within 15 minutes, a customer service (I think a manager or senior, quite polite with
a tender tone) called me back to confirm that BR has changed to a new system. He said from now on, all FD dividends will
credit during 1st day of the month.
If I heard this correctly from him, if FD matures on 14th of the month, and if want to uplift matured FD on 14th,
then 14 days dividend will be paid on the same day when uplifting FD.
Yes, I just complained to the customer service, how come BR is doing thing quietly and no official letters send out to BR customers..? He said sorry.....
But overall still find them to have good service esp phone banking, Citigold facility etc.
Thanks for confirming that BR has changed to new system of crediting interest on 1st of the month. But funny that still receiving interest for some of my FD this month after the 4th (for those FD cert not affected on May 1st). Anyway have to monitor next month.
This post has been edited by bbgoat: May 18 2014, 06:07 PM
May 18 2014, 06:06 PM

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