Regarding the leaflet that comes with the card : RM500 MAS Holiday voucher, if RM5K spent within 30 days of activation for first 400 cardholders

Did anyone get this?

Yes, i was told this is possible by a maybank counter staff. The trick is you must cancel all your other maybankard, and have only the VISA infinite or the new maybank amex premier. That way the only way to conserve your treatpoints will be to xfer it to your existing card. The staff said " I am not suggesting you to do it like this, but it has been successfully done before". I myself have never tried it because I still want to retain my maybank 2 card as the amex gives 5% rebate. The idea did cross my mind to cancel my mbb2card, move my 200k treatpoints to the VISA infinite, redeem all treatpoints to enrich miles at 4.5k treatpoints per 1k miles. Then immediately apply back MBB2card for the 5% rebate. The same counter staff told me once i cancel the mbb2card, i cannot apply back that same card for 6 months. Have to wait 6 months before i can apply the card again. And thus i opt to keep my mbb2card.

Received the cards today. The staff at card centre the gardens is good.

how long they took to approve ur application?

Hmm

Need to calculate I guess if it's worth it for moving the TP across, but seems like a hassle to cancel the cards then re-apply again (especially as I used FD to apply for MBB2 also)

About a week, but the staff told me if I had directly went to a maybank card center it would have been faster.

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On a side note, has anyone been having problems making online purchases using the AMEX?

I thought The Gardens, midvalley were 1 of the card centers with fast approval -> 1-2 hours


happened to me b4...CVV is 4 digits in front , not 3 digit at the back....(never used amex before )

yeah, i did my application at a branch... then went to that card center.

first time using amex too. before this 5x TP deal never found a need to use an amex card. I knew the CVV is in front, but I've no idea whether the card was charged or not, no OTP, m2u doesn't show any transaction...

you did not set to receive SMS for every transaction above RM1?
may I ask what did you buy online?

so far I've tried adding my card to uber (failed), namecheap (failed), asos (seems like it went through)

I think I will call the CS again today.

Applied this morning at the gardens and picked up the cards just now....took about 3 hrs...not bad
now waiting for HLB wise gold..hope it will be approved too...

Maybe Maybank have the wrong 4 digit security code in their system, hence transactions not approved? This happened to me, the code printer on my card was different than on their system

I actually tried 2 transactions with ASOS recently, both times I received SMS that payment went through - but they requested for extra documents (passport scan etc,) so I gave up

after a lot of back and forth with different maybank CSRs and some online merchants today, this woman from MB finally told me AMEX blocks a lot of transactions from merchants by default due to fraud, even paypal

so apparently the process is to call in AFTER the transaction fails, request for them to NOT decline paypal (or any other merchants), stipulate a time frame (max one month). For longer time periods like "as long as the card is valid", they require you to email in with a LIST of the merchants you won't want blocked.

Wahlao.

This is for the AMEX only btw, I haven't encountered any declines with the VI.

Btw, I requested the SMS alerts threshold to be changed to RM1, she told me it will take 3 days is this true?

Odd - I didn't have this issue with my Amex. Not sure about SMS alerts as I haven't changed mine!

I actually just did an online transaction for over RM8K online via AMEX - no SMS code required and went straight through

isn't that... worrying?

Maybe where I used it was considered low risk? If I try PayPal or others I often get phone calls to confirm the transaction.

But sometimes Maybank seems slow - they called me 2 weeks after I took the card to ask me if I've already collected them and if I'd used them for any transactions (there were plenty by then!)

Then again, in the case of fraud we're not personally liable (unless through carelessness etc.)

They purposely did that......same as mine

Debit card?

do you know if online transaction considered oversea use? like amazon / any charges in other currencies.

as long as its charged in foreign currency, you will be charged admin charges and unfavoring exchange rates