Has anyone spoken to the consumers claim tribunal on these issues that Ford can't seem to rectify? I think it's best to understand your rights as a customer, arming yourself with these info might help you with your dealings with Ford. Just my two cents worth.

Hi SportyHandling,

Sorry to admit, but I am now getting back the jerking/shuddering. It went away around 5000km (not sure really when) but now at 15000km I am getting jerking/shuddering BUT not all the time.... this is the really weird part.

Every morning, the car performs perfectly, no jerking/shuddering, virtually no grinding... smooth as a Jap car (I am not imagining the comparison, because I also drive my wife's Mazda6). BUT when I go home in the evenings, the problems get progressively worse. Sometimes by late evening, even my wife sitting as a passenger can feel it AND even hear the grinding! WTF la.... so very embarrassing! Then the next morning... ALL OK!

What the....?

I am now switching to S-mode in the evenings to reduce the jerking... this helps. BUT when I do switch back... it's WORSE.

I am monitoring the situation. Most likely when I hit the 20K service in approximately 3 months, I am going to PJ SDAC and insist on the TCM update.

As for the thud sounds, mine sounds different from your description: it is more like the sound of a hollow plastic container that is vibrating/knocking against something. It only happens at very low speed and when the ground is uneven and can really be heard if the car is absolutely quiet. I suspect it could be the excess coolant container, because it is only clipped on on two sides, so can easily vibrate... furthermore, there is a pipe (I think for the air con?) directly below it. Maybe I will follow some suggestions to get some aircon insulation and wedge it in the gap. This is not major issue with me though....

I just sent my car there last week to check my clutch.

There is currently only one service advisor and 2 mechanics working there, recently there was an internal problem that 3 staff resigned from the SC simultaneously.

I'll let you decide whether you want to send your car there.

@ sportyhandling, i am now facing the same issues with you in situation 2 with those thud sounds, especially going down a basement ramp with grooves. I have an appointment with Ford on the 21st and will suggest to them to look into the ball joints of the suspension as this has always been an issue with Ford suspension systems.

Hi Lowkl,

I appreciate your post. I should mention that jerking/shuddering at low speed with my vehicle is minimal and depends a lot on the footwork. Hence, this is not an issue for me at the moment. However, I take note about the erratic jerking in your vehicle(ie. didn't jerk in the mornings, jerk during evenings) that is getting worse now at 15,000km. Looks like I have to brace for more serious jerking/shuddering when my vehicle is over 10,000km.

In resolving this shuddering at low speeds, so far the TCM update seems to be the easy way out that may or may not resolve the problem. If a TCM update does not resolve the serious judder, maybe a faulty transmission may be the culprit(instead of the commonly reported "It's supposed to be that way"). I've read on Autoworld forum in that one forummer managed to resolve the judder and grinding sound once and for all after some parts of the transmission are replaced (after a series of TCM updates failed to resolve the jerking). If the first step failed to resolve the issue, then we may consider going to the next step..

Yes, most likely we are referring to the same sound in our vehicles with the thud sounds when the car is going up a concrete ramp with grooves. The sound of hollow plastic container(s) knocking against something. It's just a sound that indicates "looseness" and is not very pleasant. Just today I've had my colleagues in my vehicle, and they commented the sound from the suspension is ok and not too loud. Maybe my expectations are higher than them. OVerall the cabin is quiet with low engine sound and vibration. It's only the sound from the suspension that spoils it a bit. But still bearable if one drives slowly on these rough surfaces so that the sound won't be too loud.

Not sure about the excess coolant container or a pipe underneath the car that may be causing the sound.

My service advisor hasn't come back to me on the available replacement part for the faulty clock spring and speaker cover of my vehicle since early last week. I need to give her a call tomorrow to expedite on the order of the parts as I can't tolerate the annoying sound from the steering wheel any longer. The steering wheel makes some noise when it is turned.

Okay, do let me know if the sound from the suspension is reduced or eliminated completely during the appointment. Thanks. If it does, then I will ask them to look at the suspension too when they troubleshoot the "other problems" in my vehicle. I will need to leave my vehicle in the service centre 1 to 2 days just to let them replace the clock spring and change the speaker cover at the dashboard. I don't know, but I think these tasks can be completed within half day. Maybe they don't do things very quickly.

Thanks for the info, did they manage to solve the issue and how would you rate their service there?

If normal oil change probably no problem. If troubleshooting then better not. Like I said, they are seriously understaffed at the moment, so don't go on weekends or you'll be visiting waitlonglong.com.my.

For my clutch issue, no they didn't solve it. It's not a serious problem at the moment so I'll wait for the next OCI and send it to SDAC PJ.

Thank you very much, I think if like that then I better just stick to the PJ one. =D

Bro lowkl,

Better sent to sc and complain on the jerking and shuddering and request to check for undercarriage leakage. Mostly due to clutch slip from the oil seal leakage.

Need to replace the oil seal and clutch.

Mine same case like yours. Evening after jam confirm have it.

A fews owners also waiting to replace the oil seal and clutch.

Mine confirmed leakage problem at SDAC PJ on 10 Jan 2014. Can only send in the car to replace on 24 Mac 2014 even though the parts had arrived.

yes it is obvious when you go down or up ramps with grooves. They say it's the steering rack issue. they've raised a service request for me. i'm waiting for the parts to arrive only

Thanks for the update nairud

Bro gtiwtks,

Thanks for the heads-up. If I can spare the time I will get it done ASAP, otherwise will definitely raise this issue when I hit the 20k mark in early May.

Yesterday I resisted shifting to S-mode, even though the grinding sound started to appear in the evening. Surprisingly, the jerking/shuddering was much less. As for the grinding sound, it didn't get any worse either (really can only be heard if the car is totally silent).

My current theory why there is a difference between mornings and evenings is that in the morning, I start off in smooth traffic, then end up in start&stop jam traffic. In the evenings, I start off with start&stop jam traffic, then when I get further out of the city centre the traffic eases. Maybe the inching traffic messes up the transmission logic and cannot readjust until the engine goes off.

I will keep testing and feedback to the forum my "findings".

Dear sifus, I remember reading in the previous thread that due to the size of the number plate being too big it will affect the front sensor when the parking sensor is activated and it will beep non stop. Mine has that issue and I cannot seem to find that page anymore. May I know how to rectify this issue?

change to a smaller plate. lol. nothing else

Haha thanks... do alot of fofo get this problem? I mean if mine has that issue that would mean that the others have it as well so should't the SA already know not to issue so big ones? I think the problem lies with all the dealers want to put their branding on the plates

Some put double sided tape to the plate so that it curves with the bumper. You can give it a try.

Went to Genting over the weekend. After making on of the corner the gear seems to be disengaged. The RPM shoot up to 4k and lost the torque momentarily for a second. Then the gear engaged back and continue my journey.

At one point I was on a downhill steep slope and the RPM went up to 4.5k and the gearbox refuse to shift to the next gear.

Other than that the gear seems couldn't predict much which gear to use. Really have to floor the accelerator a bit to gain the speed and momentum.

Have anyone have such experience before?

Both incident happened on my way up to Genting on S mode.

Nope not me. Took the car up to Genting on Monday and all good

Only on the VERY steep slopes after a corner, yes, there is a lag in the upshifting which results in a momentarily loss of torque for a second. Not really a big issue, as when the gear is engaged, the acceleration up the steep slope is powerful.

Is this going downhill? If going down the steel slope, this is caused by the engine braking which has caused the RPM to shoot up to 4500 or higher, and the vehicle slows down with the braking. Yes, you need to step on the pedal so as engine braking disengages and the RPM goes back to normal (the car gains higher speed).