gamester @ Giant hypermarket kota damansara

Nice, will try to drop by if possible. Looking for a second controller to alternate.

what the purpose showing receipt. if somebody bring theirs ps vita or ps4 fr sg/thai/indon while visiting/vacation theirs fren or relative here. will they bring theirs receipt along all the time.
Just like apple sent in warranty no need invoice.

did u know how can i contact them?? want to as about DS4

Depends on how you look at it, if he/she is here for let's say a week for vacation or even make it two weeks, I doubt they can RMA that fast so still better off to claim the warranty from where you live in.

However I still have to agree that everything should be online since we are also able to get the extra 3 months warranty by registering online, they should have a centralized database.

my ps4 is downloading stuff from psn at a very slow rate, it's super fast on my ps3 though, any idea what's the cause

Agree if vacation two weeks should claim where they live, but if working oversea sent by company for few mths.... should be quite suffer for not bringing the receipt.

MY set PS4 with Malaysia's receipt = make sense
SG set PS4 with Singapore's receipt = make sense
SG set PS4 with Malaysia's receipt = Sony MY cannot brain it !

btw, anyone try to asked Singapore's Sony if we buy a MY set with Malaysia's receipt ( from official shop) , do they honour regional warranty as well ?

I am facing this problem too...........my solution is to stand it vertically...turn off your ps4....unplug the power cord....wait 2-3 minutes and turn it back on....Will solve the problem temporary as it might happen in the future....Happen twice to me already. Im guessing the eject button is quite sensitive that when the rubber feet at the bottom when hot will expend and make contact. This is suggested by other users in other forum when i tried searching for this problem

I was playing NFS online then suddenly it stop went to the menu and the drive ejecting the cd. Now cannot insert back the cd. How come ????

Do u notice it beeps 3 times when it does that ? What does it means ?

how much was the dualshock 4?

I think when the ps4 do not have any disc inside and you press the eject button the ps4 will beep 3 times.....i think its a firmware glitch or there is a design flaw with the eject button......i am not sure too.....

Just bought a black ds4 from Sony klcc. Offset my points and got 10 percent off Sony member card. Perfect!

Terms and Conditions for Regional Warranty Services
PlayStation®3 (CECH-3006 series/CECH-3012 series/CECH-4006 series/CECH-4012 series/ CECH-4206 series/CECH-4212 series)
PlayStation®Vita (PCH-1006 series/PCH-1106 series/PCH-2006 series)
PlayStation®4 (CUH-1006 series)
(including original accessories supplied with the product) ("the Products")

Sony Computer Entertainment Hong Kong Limited (“SCEH”) shall, subject to these Terms and Conditions for Regional Warranty Service, through its local service agents in the countries where the Regional Warranty Service applies (“the SCEH Service Agents”), provide warranty to the Product for any defects in material or workmanship for a period of one (1) year from the original purchase date of the Product. Any defective parts of or additional parts (eg. modchips or components not part of the original Product) found in the Product which are replaced / removed by the SCEH Service Agents in the course of repairing, if any, shall be the property of SCEH. Notwithstanding any repairs to the Product carried out by SCEH Service Agents, its original one (1) year warranty term shall not be extended on account of the repairs or otherwise.
Repair service under this Warranty will include the cost of labour, and all replacement parts required for the proper functioning of the Product.
The original purchase invoice must be presented for verification when any repair service is required.
THIS WARRANTY SHALL NOT APPLY AND NO REPAIR SERVICE SHALL BE PROVIDED IF THE PRODUCT:
(a) IS USED WITH THIRD PARTY PRODUCTS NOT SOLD OR LICENSED BY SONY COMPUTER ENTERTAINMENT (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, ADAPTORS, POWER SUPPLY SOURCES, COMPUTER PROGRAM AND COUNTERFEIT OPTICAL DISCS) OR WHICH ARE OTHERWISE NOT COMPATIBLE WITH THE PRODUCT; (b) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL) OR IS MODIFIED OR TAMPERED WITH IN ANY WAY, OR HAS BEEN REPAIRED BY ANY UNAUTHORIZED PERSON OR ENTITY; © IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (d) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED, TAMPERED WITH OR REMOVED. IT IS PRESUMED THAT THE PRODUCT IS ALTERED OR TAMPERED WITH IF THE ORIGINAL WARRANTY SEAL ON THE PRODUCT (NOT APPLICABLE TO PLAYSTATION®VITA) IS BROKEN IN ANY WAY OR EXTENT OR REMOVED; OR (e) IS USED IN ANY WAY THAT IS IN BREACH OF ANY SYSTEM SOFTWARE LICENCE AGREEMENT.
This Warranty is only valid and applicable to official Products and in countries where the Products have been officially launched and are licensed by SCEH for sale and purchase, and PROVIDED THAT the packaging of the Product bears the Regional Warranty Notice.
Though no repair service is provided if the Product has been modified as provided in section 4 above, the SCEH Service Agents may at their sole discretion, provide repair services to the modified Product if the customer signs a letter prepared by the repair centre setting out the terms and conditions for repairing the modified Product, and given by the SCEH Service Agents to the customer upon the Product being taken in for repair service.
For Product supplied with built-in and/or external storage media (“the Storage Media”), data saved in the Storage Media is excluded from this Warranty. With respect to repair service for the Storage Media provided, it is solely the customer’s responsibility prior to repair service to backup any data he or she has stored in the Storage Media. The SCEH Service Agents shall not be responsible for any damage to or loss of any data stored in the memory sticks or HDD.
Should the Product require repair service, customer shall be responsible for and bear the cost of transporting the Product to one of the authorized Customer Service Centres of the SCEH Service Agents by hand. After the service is completed, the customer is also responsible for picking it up from the same location. The addresses and opening hours of the authorized Customer Service Centres can be found at: http://asia.playstation.com/regionalwarranty.
In fulfilling its warranty obligations under these Terms and Conditions, the SCEH Service Agents may, in their sole discretion, elect either to repair and restore the Product to such original configurations and specifications as designed and manufactured by Sony Computer Entertainment Inc., or to replace the Product with a refurbished product which is equivalent in all material respects. In either case, the system software (or the refurbished replacement product) shall be upgraded to the latest version available. The customer is not entitled to request the retention or installation of the version of the system software existing as at prior to the date of the request for the repair service.
This Warranty cannot be exchanged for a Manufacturer's Limited Warranty (Tourist Warranty).
The Terms and Conditions for Warranty Service shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, whose Courts shall have exclusive jurisdiction over any disputes arising thereunder.
SCEH reserves the right to amend the Terms and Conditions for Regional Warranty Service or related repair services without prior notice.

Source

I believe this is the sticker / Regional Warranty Notice, so better keep the box in safe as it might require later for warranty claim



This post has been edited by travis8481: Dec 27 2013, 07:59 PM

Impulse restocked DS4 at 210rm

i think TS should pin this..

how to identify Malaysian PS4 (as for mine)

i bought this unit, PS4 with camera bundle through preorder and collect at the curve on the launch day



sealed box with this sticker


3 stickers at the back of the box

1. Official Malaysian Product
2. Diedarkan oleh Sony (M) Sdn Bhd
3. 90-day extra warranty
4. REGIONAL WARRANTY STICKER


Free 1 month ps+ membership sticker on the front of the box

And for i also bought DS4 Wave blue for RM249 with 10% discount, the unit have SIRIM sticker on the back

hope this helps!

This post has been edited by zildj: Dec 27 2013, 08:44 PM

my ps4 slows down my internet connection whenever it's connected, i have a link sys e1000 is there a solution to this

Shld b 4 stickers which include the bottom black sticker / Regional Warranty Notice.