Hotlink customer care is now free for first call of the month. Subsequent call is 30sen per call. Finally!

yeah..same with dat guy, but im a bit in luck today. called the call center 1300 number (not toll free). they guided me to change the setting on *100#.

because when we use free basic internet, we are in "Hotlink" profile.. when use the WBB (broadband), we are in "Wireless Broadband" profile. So it require me to change the "Tetapan" (settings).
Note: This is not the same with the phone internet profile settings that u can change in the phone, things like APN or etc is not suppose to disturb.

To revert back to free basic internet, just do this:
*100# > 01 (seterusnya) > select "Internet an Tetapan" > select "4 Hotlink Broadband" > "01 Seterusnya" > "01 Seterusnya" > select "11 Tukar Profil Perkhidmatan" - so it will send u an sms to inform the profile change confirmation.

Very hassle, because they put the menu at the very back of the system.

This post has been edited by topeiRa: Jan 8 2014, 01:06 AM

I believe there's shortcut in navigating this type of menu.

Assume that the menu is unchanged, to directly go into that particular menu. Just key in (assume Internet an Tetapan is 9)

*100#01#9#4#01#1#

This will bring you straight into the menu which display "11 Tukar Profil Perkhidmatan", kinda forgot how actually it is cause this technique is used by the phone shop that I went few years back.

This post has been edited by myself379: Jan 8 2014, 05:51 AM

yes, i already suspect you signed up the hotlink broadband wbb 1day 200mb.
because there is no 200mb for rm3 in hotlink profile.

so you need to change back to hotlink profile after using it.

Wrong,

Example, if you want to buy internet that uses bbnet's APN:

*100*9*4#

yes, # is always at the ending only.

And the "*" as dividers

yes, exactly.

Thank you for correcting

Hi, just an update.

Previously I was using free internet while in "grace period".

on 23rd Jan 2014, I was still in "grace period". Line termination was due on 7th Feb 2014. Connect of H/H+ still visible, however there was no incoming data. It's like a dead data plan. [I've check mobile data used : around 150MB; so over 3GB quota is out of the question]

To confirm is not the Maxis side error, i waited until evening. But no avail. So I try reload RM 10. Immediately after successfully reload, the free internet working again.

insight : Probably Maxis fixed some bug.

This post has been edited by myself379: Jan 25 2014, 12:15 PM

Thanks for the info, can you update again after 10 days... when it enter grace period again. TQ.

i got free sms when i top up from my kwik account. =)

If you open the kwik account within the campaign period of "RM 50 Rebate iTunes/Google Play", you're entitled to rebate up to RM 50.

TnC Here

thanks for the update! will be waiting for your update again after 10 days! thanks again.

LMAO...

Now I know Maxis staff really didn't do their homework when they introduce new prepaid plans.

https://forum.maxis.com.my/forum_topic.asp?TOPIC_ID=17451

share-A-Top-Up no longer entitle for "Free Basic Internet".

Have to delete the first post altogether.

Those caught upgrading from old prepaid plan to this #Hotlink plan, now have every right to ask to change back to previous Hotlink plan with 365, Hotlink5 and Hotlink 10 and 90 days grace period.

This is ridiculous from Maxis, once they found out their folly... they impose new restrictions on share-a-topup. These are not loopholes we subscribers took advantage, these are services provided by Maxis. Chop and change as they like.
The management team has to be sacked for not doing their research.

People pay 50 cents to share a top-up to keep their active period ... and they have every right to enjoy the free basic internet as per advertise in their promotion for the #Hotlink plan. More so for those subscribers who upgraded from old plans. I would say they are more or less conned into upgrading to this ridiculous #Hotlink plan which at present doesn't recognise [Ask-A-Topup (include Share-A-Top Up / Postpaid Top Up / Maxis Pay / Auto Top Up / SOS Top Up] as valid options to keep their line active with free internet perks as advertised.

Truly believe, these chaps at Maxis didn't realise 2 friends use the same plan, and share RM10 every week with each other to enjoy the free internet. What a bunch of idiots.

This post has been edited by password8431: Jan 30 2014, 04:40 PM

ya...

edited the first post...

So stupid, they should have also disable the Share-A-Topup along with the Validity365, Hotlink5, Hotlink10, 90 days grace period..... when subscribers upgraded from old plan to #HOtlink plan.

One of the first question to come from subscribers when the promo came out... was "Share-A -TOp-up" still valid??? and those idiots say .. ya, still can transfer.

Now a lot of ppl are caught in a predicament.... have to topup Rm30 to keep their number instead of RM33 for a year in old plans.

I guess they should ask to change back to old plans, or port out if they don't intend to be cheated by idiots.

They better have some firefighting measures, as I am sure a lot of subscribers are pissed off with such measures introduced on the #HOtlink plan.

I am sure quite a few will opt to just MNP out , and end their relationship with Maxis.

A plan that looks so promising might prove to be Maxis downfall now.