Hi,

Today when I send my car to the service center in glenmarie (3S) they charge me rm12 for checking even though my car still under warranty.

I sent only for checking as there is noise from the rear suspension, engine bay and also the brake pedal. No service needed as it's another 5000+km before it's due.

Have anyone here experience the same thing. Is the rm12 charge valid?

did u ask them whats the reason charging ? or before inspection....

The reason the service advisor gave me is the checking fee. Everytime send for complaint will have this fee?

Anyone encountered this before?

I'll know more when I get back my car. Hopefully by today.

Got back my car. The SA say need to order part and don't know how long it will take. Just told me will call me when part arrive.

The charges is miscellaneous charges.

Anyone can share their experience when claiming warranty?

Thanks...

I claimed torsion beam 3 yrs ago...
No need to pay any single cents at all...

what happened to your torsion beam O.o

You are lucky, only rm12. Mine was rm15 and I'm pissed. That's why I won't go back there any more even though the have good experienced guy there.

Although it is RM12.00. Have you demand for the reason of the charges ?

service charges?

It's their business strategy maybe..most of the drive din noticed it

i wrote a complaint to naza kia malaysia. Then the 3S centre service executive called me.

He said that the rm12 is charges for the grease for the rear suspension. Since grease is consumable, it's not under warranty. When i said that that was not what his S.A. told me. All he said was he apologise for the wrong info from his S.A.

He then assured me that there is no charges for any complaint and is case to case basis.

So guys, next time challenge the S.A. for the reason for any charges.

I'll just forget about the charges this time and if they dare to charge me again, i'll demand to talk to the service executive.

Cheers...

Dear all, please recommend me a good mechanic to service a 1st gen forte (4 gear), or most of the 1st gen owners will buy parts and service at their usual mechanics?

what happen to yours?
or just for service??

Nothing major 51k mileage service. My car is almost 4 yrs old and under utilized. I want to maintain it condition and do not want to simply send to a irresponsible mechanic. Imagine I got quoted with using OEM Proton Waja parts (a/c filter, mineral oil filter, front & back absorber, front & back brake pads) I have no confidence at all... Thats why I'm asking if I can get a mechanic who can settle everything using ori KIA parts and not too far from my work place (kota damansara) or home (setia alam) If final verdict is to go and get parts listed at 1st page then look for mechanics then I have to.

Did you still send it to KIA service centre for the last service?

If yes, just continue the habit.

Left "kangkang" more than right...

Few parts can use OEM one coz forte made from gurun...
But dun use waja one lorrr... totally different...
And OEM parts need to be replaced earlier than ori...
Dun have any shop near ur place that sell KIA ori parts.
U need to go to jln ipoh/segambut...

Honestly, price is cut throat.. but the pros is we get ori parts.

Very well noted. I'll drop by to check then, nearest should be Segambut. Honestly there is a significant difference between ori and OEM. I drive proton also I use ori parts. Can very much feel it.

Neway, thanks for the replies guys.. appreciate the spirit..

the korean car mates...? tried?

4yrs...51k....
mine just over 2 yrs..already 67k....

Hi. Can anyone assist me on how to use ios7 with the aux and usb cable given by kia since ios 7 does not support external party cable? Any solution for this? Thanks.