Hi,

Today when I send my car to the service center in glenmarie (3S) they charge me rm12 for checking even though my car still under warranty.

I sent only for checking as there is noise from the rear suspension, engine bay and also the brake pedal. No service needed as it's another 5000+km before it's due.

Have anyone here experience the same thing. Is the rm12 charge valid?

The reason the service advisor gave me is the checking fee. Everytime send for complaint will have this fee?

Anyone encountered this before?

I'll know more when I get back my car. Hopefully by today.

Got back my car. The SA say need to order part and don't know how long it will take. Just told me will call me when part arrive.

The charges is miscellaneous charges.

Anyone can share their experience when claiming warranty?

Thanks...

i wrote a complaint to naza kia malaysia. Then the 3S centre service executive called me.

He said that the rm12 is charges for the grease for the rear suspension. Since grease is consumable, it's not under warranty. When i said that that was not what his S.A. told me. All he said was he apologise for the wrong info from his S.A.

He then assured me that there is no charges for any complaint and is case to case basis.

So guys, next time challenge the S.A. for the reason for any charges.

I'll just forget about the charges this time and if they dare to charge me again, i'll demand to talk to the service executive.

Cheers...