So now my hearing been fixed 9th january. now i didnt receive the phone yet. So if i receive it before 9th then i should hold the phone or sent back to them ?

Now just hang off the phone calling from Digi. They call in to find out what happen to my phone as I file them to tribunal. Will forward all HTC repair report to them soon.

If you receive the phone BEFORE 9th, and the phone is properly repaired. You cancel the claim.

Why?
Because what are you claiming if its properly repaired?

But, I am very sceptical that the HTC One camera can be fixed, I believe all the Ultrapixel cameras are flawed. Anybody got a working camera with no purple tint or pink spots? Hahahaha.

If against DiGi, you will be speaking to Eileen I guess. After DiGi communicate with HTC, then HTC will suddenly work very fast and assign a specific HTC personnel to address your case.. at least, that's what happened with me.

Anyway, show no mercy when dealing with them. They are a business entity. You pity them, who pity us poor owners. They make our money, it is their job to provide service.

But, I am very sceptical that the HTC One camera can be fixed, I believe all the Ultrapixel cameras are flawed. Anybody got a working camera with no purple tint or pink spots? Hahahaha.

If against DiGi, you will be speaking to Eileen I guess. After DiGi communicate with HTC, then HTC will suddenly work very fast and assign a specific HTC personnel to address your case.. at least, that's what happened with me.

Anyway, show no mercy when dealing with them. They are a business entity. You pity them, who pity us poor owners. They make our money, it is their job to provide service.

i agree what you said but the problem happened for the 3rd time so is it acceptable for you ?

It is very easy to know the responsibility between buyer and seller. Who take yr money who should have direct responsible for it. Are u direct bought from HTC?

Let say if  manufacturer sell the phone to retailer is RM1,800 and retailer sold to end user for Rm2,000. Now under tribunal claim case, do u think manufacturer will pay for RM1,800 or RM2,000?

Another situation for us to think. let say if we buy a china brand tv from hyper market. Now the tv have problem, cannot work properly. Will u claim to china brand company or hyper market? How about if the china brand manufacturer no register a company and operate in Malaysia, even u win tribunal claim then where u serve the judgement order?

That why tribunal consumer claim state very clear is claim to trader.

Maybe above idea is wrong.....just brain storming.

can somebody here share any successful tribunal claim for this HTC One? So far, I've only seen ongoing cases. I mean the successful one.. you really get the refund or replacement set.

World record broken
I got my phone fixed in 2 days

yes...is Eileen call me just now. now I did not claim for camera issue. I am claiming for t9 keyboard missing.

Honestly say before digi action, HTC already assign a person handle my case because they also cannot believe their repair department can release phone with report which comfirm phone has software issue but still "return to end user without repair".

If this put to youtube...company image will spoilt.

Anyway, their courier also have problem. Even a staff handle my case, but courier not come to collect phone on time.

yes...is Eileen call me just now. now I did not claim for camera issue. I am claiming for t9 keyboard missing.

Honestly say before digi action, HTC already assign a person handle my case because they also cannot believe their repair department can release phone with report which comfirm phone has software issue but still "return to end user without repair".

If this put to youtube...company image will spoilt.

Anyway, their courier also have problem. Even a staff handle my case, but courier not come to collect phone on time.

World record broken
I got my phone fixed in 2 days

is the person call you from HTC call CK (lady)?

she also not believe that i been sending 3 times, but phone still unable to make simple call, she promise to call me back within few day and request me on hold proceed tribunal .

lucky i did not listen to her.

i told her that i will proceed while waiting her answer.  i can cancel any time if i got the solution

after 2 weeks, i don receive any call from her.  even i did try to call her and leave a message to request her to call me back.

is the person call you from HTC call CK (lady)?

she promise to call me back within few day and request me on hold proceed tribunal .

lucky i did not listen to her.

i told her that i will proceed while waiting her answer.

after 2 weeks, i don receive any call from her.  even i did try to call her and leave a message to request her to call me back.

is the person call you from HTC call CK (lady)?

she also not believe that i been sending 3 times, but phone still unable to make simple call, she promise to call me back within few day and request me on hold proceed tribunal .

lucky i did not listen to her.

i told her that i will proceed while waiting her answer.  i can cancel any time if i got the solution

after 2 weeks, i don receive any call from her.  even i did try to call her and leave a message to request her to call me back.

This is the lady that handle my case for the 3rd time. She said nicely will help and will solve the problem and so. then after the request got rejected then she straight away threw my case one side then now Miss nirmala or else handling my case. I already proceed to tribunal and waiting for hearing. Even i receive the phone, im still gonna proceed with tribunal and see what happen.

guys, how do you spot the purple tint issue? does it came originally when purchase or after been using a while? just got a htc one from my friend trade with my s4. lol