QUOTE(Gen-X @ Oct 10 2013, 01:13 AM)
Bro, I had several fraud cases. Previously before there was sms alert, I only found out about people cloning my card after I got my statement. Now we have sms alert and we will know when a fraud case occurs. That is if the Card issuer allows us to set the default value. Read this thread on SMS alert.
Most banks (not all) allow us to set the sms alert default value to RM1, the banks that allow me to do so are MBB, OCBC, HLB, UOB and Alliance. Citibank can lower the default value to like RM200 or RM250 and CIMB and RHB won't like to reduce it to below RM500. MBB the easiest, just call CS and request over the phone. If you have not, do it immediately.
Only once or twice I did not receive sms from MBB for local transaction but other than that I have been receiving sms for my retail (in person) and online transactions with my MBB and UOB cards (my main cards because I get 5X points) even when I am in USA, SG or Australia without fail.
For fraud or cloning of cards, only need to call CS (number behind your card and no other number) no need to do police report. But if your card was stolen or lost first thing is call CS and then go make police report immediately.
As for those unknown/private numbers and numbers you are not familiar you can always answer them BUT never ever release any personal info to them. If they said this and that, just tell them you will call back (number behind the card once again and no other numbers). There have been cases I got call from the bank and they wanted to do verification over the phone but since I am not sure if the call is genuine, I will tell I can't release my info over the phone and said I will call CS and they will understand. And never press redial but always key in the number behind the card when calling CS - this is extremely important and therefore I keep stressing it.
If mobile numbers, maybe I won't be bothered because most probably they are pesky pest HLA agents or scamers. But you see, I have several mobile lines/phones and 99% those scam calls or sms ( i get many ) or HLA agents will call a particular line that I give out to others (say filling up forms/contests, when people ask for my contact number, contact number behind my cheques, etc), so i know it is a scam when a person calls me saying he is from the bank. One time a person said he was from RHB and the number that showed up in my phone is that of RHB CS. I believe my this number is sold to scamers and circulating round and round. For banks, I have a different line that that not many know off and if get a call from a landline on this line I am sure to pick it up.
And sometimes I do get calls from the banks when I make transactions that is out of my normal spending pattern, e.g. at jewelry outlet. The person will identify himself and would verify if I had used the card and that is all and they will never ask for my personal details.
I even got a fraud call claiming that I have Unifi bills outstanding and the number shown is similar to Unifi number at their website but I know it is a scam because my unifi bill is auto debit and I get a thank you sms from Unifi every month. Please visit my facebook account at www.facebook.com/GenXGenYGenZ and read post dated 1 September and 3 May relating to fraud. And check out the Transformer Debit Card
I also suggest you click here and read my article Credit Card Fraud Calls and Bank SMS Alert Default Value where I mentioned about Caller ID Spoofing.
Wow, in respect of the above, I can elaborate more and write a freaking long article, hahaha. Well, i actually did published one titled Mobiile Online Fraud 2 years ago. Click here to read it.
thank you bro, very detail info; i'll look up those links now . thx! Most banks (not all) allow us to set the sms alert default value to RM1, the banks that allow me to do so are MBB, OCBC, HLB, UOB and Alliance. Citibank can lower the default value to like RM200 or RM250 and CIMB and RHB won't like to reduce it to below RM500. MBB the easiest, just call CS and request over the phone. If you have not, do it immediately.
Only once or twice I did not receive sms from MBB for local transaction but other than that I have been receiving sms for my retail (in person) and online transactions with my MBB and UOB cards (my main cards because I get 5X points) even when I am in USA, SG or Australia without fail.
For fraud or cloning of cards, only need to call CS (number behind your card and no other number) no need to do police report. But if your card was stolen or lost first thing is call CS and then go make police report immediately.
As for those unknown/private numbers and numbers you are not familiar you can always answer them BUT never ever release any personal info to them. If they said this and that, just tell them you will call back (number behind the card once again and no other numbers). There have been cases I got call from the bank and they wanted to do verification over the phone but since I am not sure if the call is genuine, I will tell I can't release my info over the phone and said I will call CS and they will understand. And never press redial but always key in the number behind the card when calling CS - this is extremely important and therefore I keep stressing it.
If mobile numbers, maybe I won't be bothered because most probably they are pesky pest HLA agents or scamers. But you see, I have several mobile lines/phones and 99% those scam calls or sms ( i get many ) or HLA agents will call a particular line that I give out to others (say filling up forms/contests, when people ask for my contact number, contact number behind my cheques, etc), so i know it is a scam when a person calls me saying he is from the bank. One time a person said he was from RHB and the number that showed up in my phone is that of RHB CS. I believe my this number is sold to scamers and circulating round and round. For banks, I have a different line that that not many know off and if get a call from a landline on this line I am sure to pick it up.
And sometimes I do get calls from the banks when I make transactions that is out of my normal spending pattern, e.g. at jewelry outlet. The person will identify himself and would verify if I had used the card and that is all and they will never ask for my personal details.
I even got a fraud call claiming that I have Unifi bills outstanding and the number shown is similar to Unifi number at their website but I know it is a scam because my unifi bill is auto debit and I get a thank you sms from Unifi every month. Please visit my facebook account at www.facebook.com/GenXGenYGenZ and read post dated 1 September and 3 May relating to fraud. And check out the Transformer Debit Card
I also suggest you click here and read my article Credit Card Fraud Calls and Bank SMS Alert Default Value where I mentioned about Caller ID Spoofing.
Wow, in respect of the above, I can elaborate more and write a freaking long article, hahaha. Well, i actually did published one titled Mobiile Online Fraud 2 years ago. Click here to read it.
Oct 10 2013, 01:30 PM

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