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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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contestchris
post Aug 15 2023, 02:31 AM

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QUOTE(jerantut2011 @ Aug 15 2023, 01:38 AM)
Hi thank you for the explanation! yes, I made both e-wallet and non-e-wallet transactions every midnight. Tried to. Missed a few days.
Found the relevant campaign from the RHB website but it runs until 15th August though. The Bank says "Eligible Cardholders will receive the RHB Loyalty Points within four (4) to six (6) weeks after the Campaign Period ended" so the Points received might relate to another campaign
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Looks like you earned 10k points everyday, except one day your transaction was under RM200 (i.e. just >RM100).
contestchris
post Aug 16 2023, 01:47 AM

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QUOTE(joshjoke @ Aug 15 2023, 09:24 PM)
I apply via Ringgitplus and got the RM500 tngwallet and now got the additional RM 225 from RHB itself I guess  thumbsup.gif
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Damn you lucked it!
contestchris
post Aug 17 2023, 04:46 AM

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I also received the Q2 2023 Everyday Deals cashback, however I doubt it includes Ecomm Cashback too...the campaign was combined effective Q2 2023, previously was separate.

Hopefully they don't get confused again this time...
contestchris
post Aug 17 2023, 02:08 PM

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QUOTE(fuddle_duddle @ Aug 17 2023, 01:45 PM)
Thanks. And i still dont recall i spent on which category lol
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The one easy to get is government/utility spend on Thursdays
contestchris
post Aug 17 2023, 02:35 PM

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QUOTE(songokujames @ Aug 17 2023, 02:13 PM)
Petrol categories easy to get? Think not so many people drive to petrol station at 12am monday to pump and not all petrol station still opening lo.
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Somebody did say they do at 8am and didn't get for Petrol category. Think about the thousands of cars on North South highways driving from 12mn to 6am, not difficult to imagine quota can finish quite early.
contestchris
post Aug 21 2023, 09:06 PM

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QUOTE(lkwah86 @ Aug 21 2023, 05:44 PM)
can see the cashback (category) in the app before statement is released
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How??
contestchris
post Aug 22 2023, 04:08 PM

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QUOTE(jerantut2011 @ Aug 22 2023, 02:46 PM)
Update on e-Commerce promotion Q2
Telephoned RHB on 21/08/23
Was told that the cashback for e-Commerce Q2 had already been paid and that it was a very competitive promotion.
Received RM 0 for Quarter 2 - so competitive
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RHB CS knows nothing. It's not been paid out.

In previous quarter, it was so incompetitive I could get the cashback even if transaction occurs after 1am (for the Tier with RM16 cashback).

Since everyone here says they haven't got it, means they haven't got it. RHB mightve made an error just paid everyday Deals but not Ecomm. This time they combined it for Q2 so maybe some confusion there.

The same person who wrote above Q1 Everyday Deals not being in should fire RHB again.
contestchris
post Aug 29 2023, 11:23 AM

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QUOTE(beLIEve @ Aug 28 2023, 09:17 PM)
Got ambiguous response from RHB that Q2 eCOM has been paid to my card. I don't see any credit limit increase nor do I know "has been" == today or some day ago. Have to check at 4am later.
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None right?
contestchris
post Aug 29 2023, 11:25 AM

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QUOTE(talexeh @ Aug 29 2023, 09:46 AM)
Alright, thanks for the reassurance.
Thanks again for attaching the T&C. As reliable as ever. notworthy.gif
Isn't that how we're supposed to maximise the Shell cashback? hmm.gif
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You're spending at Shell Select? Prices there are generally inflated. Do you still "win" after taking into account the cashback gained for those transactions?
contestchris
post Sep 7 2023, 03:33 PM

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QUOTE(PseudomonasSA @ Sep 7 2023, 02:42 PM)
Hi Everyone

The cashback/promotion specialist team of RHB took a few days to investigate my report of non-receipt of E Commerce cashback quarter. They confirmed that the cashback had been credited on 15th August 2023.

I did receive RM 170 cashback on 15th August. I remember that beLIEve also received cashback which matched his/her offline spend. Could RHB have made an error somewhere?

Attached the terms and conditions of 4 campaigns

1) E Commerce Campaign Q1 - think most received cashback without any issues.
2) Everyday_Deals_Campaign Q2 - the cashback was reportedly paid on 15th August. But whether this included e Commerce transactions was not clear.
3) Everyday Deals Q3 - ongoing
4) RHB i Usage Campaign - which offered 10,000 Reward Points per RM 200 online spend - ran from 16th April to 15th August 2023. But my family and I received 602,000 Points each on 4th August before the campaign actually ended.

I wonder whether there have been errors on RHB's side. But since it was the cashback/promotion team of RHB which gave a reply - it could be the Bank's final decision

Any thoughts anyone?
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Man what's so difficult to understand.

1. Ecomm Cashback for Q2 2023 is NOT yet paid. RHB CS is bloody useless, they know nothing. Thing is, there might be genuine misunderstanding in RHB, as the T&C for Ecomm and Everyday Cashback has been combined in Q2 2023. If this is the case, then someone in the forun needs to make noise and escalate to higher levels, they might all be clueless at RHB.

2. RHB Loyalty Points usage campaign, the payout on 4th August is just for the first two months of the campaign. The remaining 2 months yet to be paid out.
contestchris
post Sep 14 2023, 08:37 PM

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QUOTE(PseudomonasSA @ Sep 14 2023, 06:49 AM)
Must be one of the best news today!

Partner and I received almost RM 7k
Relatives received cashback too!

Love <3 RHB when cashback is awarded

Suggestions:

Reload TNG e-wallets (you may choose to pay 1% fee so the funds are transferable if necessary).
Reload few minutes before midnight, enter OTP first, then wait, and submit TAC few seconds before midnight.
Chances are better when the time in TNG receipts show 12:00:00AM or 12:00:01AM
The times used for the competition are the times of successful completion of reloads - NOT the times of OTP generation
*Also, the campaign minimum spend is RM 200. When the times were the same among participants, those who had spent/charged more would win. So, suggest reloading RM 300-350 per day to have better chances. Guess that many customers only reload RM 200 so lose out

Also buy vouchers in Z City apps such as Shell vouchers to sell to friends etc 

Hope your guys' hard work pays off too - staying up until midnight and beyond.

May there be Quarter 4 campaign.
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Ohh you're aiming for the RM40 winnings.

I just aimed for RM16, got x8. Surprise that insurance is consider under RM16 not RM40
contestchris
post Sep 15 2023, 12:27 AM

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QUOTE(fuddle_duddle @ Sep 15 2023, 12:18 AM)
Is that rm16 from ecommerce?
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I'm sorry, was mistaken.

When I match back with qualifying transactions for Q2 2023, it was:

It's 2xRM40 + 3xRM16 = RM128

None were e-Wallet transactions. So I got for whatever I tried. Small winnings but something.

This post has been edited by contestchris: Sep 15 2023, 12:29 AM
contestchris
post Sep 17 2023, 10:13 AM

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QUOTE(LemonJane @ Sep 16 2023, 04:27 PM)
7K wow! How many transactions are they?
I got RM72 over maybe 10-15 eWallet top-ups.  Don't know which ones won the cashback. Haven't done in the last 2 months. Afraid to be sleepyhead too often in the office. Maybe trying again in the last 2 weeks of Q3.
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Rm72 means you just won once for ewallet topup
contestchris
post Sep 17 2023, 01:03 PM

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QUOTE(LemonJane @ Sep 17 2023, 01:00 PM)
Really? So it's difficult to get lucky! I guess can give Q3 a pass
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Yes if you can't do it within 1 or 2 seconds best just give it a pass. Especially for ewallets as it's the most competitive.
contestchris
post Sep 20 2023, 03:18 PM

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QUOTE(ClarenceT @ Sep 20 2023, 05:05 AM)
Are you sure you didn't get 5% Online CB?
Your ONLINE/groceries/utilities CB was already max RM50.
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Obviously it qualifies for Online category, the question was referring to Petrol category
contestchris
post Sep 21 2023, 11:48 PM

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How to change estatement method? I recall previous version of the RHB website can...but I can't find it now. Want to change from Online Banking to Email delivery.
contestchris
post Oct 2 2023, 02:31 PM

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QUOTE(mamamia @ Oct 2 2023, 01:54 PM)
currently my credit card statement is sent to my email, may i know how can i change it to download in the online banking? the new website seem like don have the option to convert from email to online banking download.
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Haha I'm the opposite I want it sent to my email but can't find the option either! FFS!!

This post has been edited by contestchris: Oct 2 2023, 02:31 PM
contestchris
post Oct 3 2023, 11:51 PM

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Sadly, the two Shell stations near my house no longer allow to purchase TnG Reload Pin with credit cards.

Can others confirm the same?

Apparently there is issues with scanning and paying for the voucher with credit card.

One station had a policy to buy 1 item to use the credit card for reload, another station had no restriction.


contestchris
post Oct 12 2023, 12:00 AM

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QUOTE(Molotov Cocktail @ Oct 11 2023, 11:22 PM)
Hi for Shell Visa Credit Card

1) Does retail spend for tier calculation include transactions from gov related payment& charity? I know for cashback is excluded but I want to know for tier calculation do they exclude too?

2) Auto debit payment for utility can get cashback or need to pay manually?
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1) in my case, no. I had to manually complaint then they included. This was 2 years back, not sure if it has been automated

2) Yes but depends on the MCC. Time Fiber autobilling is qualified but curiously TNB autobilling does not
contestchris
post Oct 17 2023, 10:45 AM

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Eh can FPX via CC? How about JomPay via CC?

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