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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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sjz
post Jul 17 2025, 09:18 AM

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QUOTE(2xMachina @ Jul 16 2025, 09:57 PM)
Hmm, if I spend all to get prev CB in Shell Visa before 28th July, will I still get prev CB?
Or die die have to spend 3k by next month since the cycle is ~18th or so
*
based on t&c example, yes.
no need to spend 3k.

This post has been edited by sjz: Jul 17 2025, 09:18 AM
sjz
post Jul 24 2025, 08:59 AM

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QUOTE(Duckies @ Jul 24 2025, 07:42 AM)
Use the RHB Shell card in trip.com consider online spending? Eligible for cashback provided I meet the 2.5k spending before 28th?
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yes consider online.
but beware of this platform,
my RHB card was compromised with multiple unauthorized overseas fraud transactions in USD after use at this platform.

search online reveal quite a number of complaints on this too.

those thief do it below 1 min, when i receive multiple sms from RHB of those transaction, even i lock the card immediately using apps, it's still not on time, total amount already around RM8k++ eventually posted.

now disputing these unauthorized overseas transactions.

in my opinion, RHB also have part responsibility to play for not stopping those large amount overseas fraud transactions at all, but instead they just let those transactions go thru with a SMS informing us only.

This post has been edited by sjz: Jul 24 2025, 09:03 AM
sjz
post Jul 24 2025, 09:20 AM

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QUOTE(Duckies @ Jul 24 2025, 09:16 AM)
Ya damn I also noticed when I pay for the hotel booking there's no validation or some sort. No app approval or SMS TAC rclxub.gif Hopefully nothing happens in a month's time..I will cancel it end of Aug
*
yup thats's the scary part.
no TAC overseas transactions.

to be on the safe side.
can go their apps and lock the card whenever not in use.
before use, just go apps unlock the card and lock back after use.

i learnt my lesson with them.
really scary 2 weeks peroid since it involve large amount RM8k++,
luckily eventually after i emailed to their customer advocacy team, they helped me to solve the dispute problems.

now i lock my card whenever not in use.

This post has been edited by sjz: Jul 24 2025, 09:21 AM
sjz
post Jul 25 2025, 11:00 AM

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QUOTE(bakkeong @ Jul 25 2025, 12:24 AM)
If follow example, total transaction posted B4 28/7 less than 2.5 still get 50cb
Meaning if top up 1k e wallet on this period
Balance to add up to 3k B4 closing statement also entitled?
*
2.5k will do.
as based on their t&c FAQ, all cb before 28 July will follow current benefits,
which is 2.5k for 12% shell and 5% online & shell RM50 + online RM50 max cap cb

This post has been edited by sjz: Jul 25 2025, 11:00 AM
sjz
post Jul 25 2025, 11:50 AM

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QUOTE(xiaoxiaoshen @ Jul 25 2025, 11:44 AM)
after 28th, use petrol 250, ewallet 500, TNB 250 & grocery 250.

will have additional CB RM60.

if book hotel thru online apps, agoda, trips above 500 may get 25++.

total CB for August 185++
*
that's what they show for 1 month transition period.

the min spend tier still need to fulfilled.
total spend can be combined.

This post has been edited by sjz: Jul 25 2025, 11:54 AM
sjz
post Jul 28 2025, 02:37 PM

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QUOTE(sl3ge @ Jul 28 2025, 02:32 PM)
So the Rhb shell party still go on?

My understanding correct right...
*
until further notice.
if they were to give any new notice or new changes, i think need to giv minimum notice period 21 days again.

something like party got an encore whistling.gif

This post has been edited by sjz: Jul 28 2025, 02:39 PM
sjz
post Jul 28 2025, 02:48 PM

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QUOTE(ClarenceT @ Jul 28 2025, 02:41 PM)
If I spend RM1000 at AGODA (..SG) today,would I get RM50 CB on Overseas transactions?
Not fair right?
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yes.
not fair for those already max out max CB and all trx posted on 27 July .
28 July started doing transaction per new CB t&c.
but no difference for most ppl that not playing this max CB thing.

i also max it RM2.5k online and all trx posted yesterday.
wasted RM500 spend.

but anyway, still happy to see this party still goes on, for now

This post has been edited by sjz: Jul 28 2025, 02:50 PM
sjz
post Jul 28 2025, 06:06 PM

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QUOTE(Gabriel03 @ Jul 28 2025, 05:31 PM)
In the old T&C, BT/CashExcess can be used as a filler. No need to spend 2.5k.
*
some will assume the new t&c already in place but suddenly u-turn.

This post has been edited by sjz: Jul 28 2025, 06:06 PM
sjz
post Jul 29 2025, 02:10 PM

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QUOTE(zairejerry88 @ Jul 29 2025, 02:08 PM)
How do you get 100X 2?
*
RHB Shell Visa & Shell Visa-i
sjz
post Jul 30 2025, 09:40 AM

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those that feeling rich will criticize on why you guys keep chasing for cash rebate etc etc.

but when comes to money, every RM50 or RM100 counts.

Compound interest is the eighth wonder of the world. He who understands it, earns it…he who doesn't……pays it

This post has been edited by sjz: Jul 30 2025, 12:03 PM
sjz
post Aug 1 2025, 09:36 AM

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seem like still no cb
sjz
post Aug 4 2025, 02:36 PM

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QUOTE(cybpsych @ Aug 4 2025, 01:46 PM)
rhb over high-risk merchants (eg ewallets haha), not just shell card. other rhb cards also kena

you can try rm1k
*
i'm not sure how their system logic goes.
recently some scammer use my card for fraud transaction overseas without TAC,
1 trx around 5k, another 3k.
both trx happen within few secs and yet their system let both transactions go through without blocking it at all.
just sms me on these trx doh.gif doh.gif

both trx eventually posted to my card and after dispute only they credit back the amount back to me.

when they had let these kind of trx go thru,
yet they block shopeepay trx amounting RM1k with Secure TAC approval.

This post has been edited by sjz: Aug 4 2025, 02:39 PM
sjz
post Aug 10 2025, 10:57 AM

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statement 26 july.
not yet getting missing cb

This post has been edited by sjz: Aug 10 2025, 10:58 AM
sjz
post Aug 11 2025, 09:39 AM

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still not getting the cb.
statement date 26 July
anyone here not yet getting the cb cn share your statement date.
sjz
post Aug 11 2025, 11:14 AM

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QUOTE(ismetheboy @ Aug 11 2025, 10:51 AM)
Does RHB offer any sst cashback? If we call
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conditional upon fulfilling some criteria eg spend x amount x times within 30 days
sjz
post Aug 13 2025, 02:49 PM

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QUOTE(babysotong @ Aug 13 2025, 02:28 PM)
Looks like RHB IT really screw up the system for the proposed change in the cashback features for RHB Shell Card. Now, the calculation for the cashback for all credit cards is tergendala

We should give them some pressure as apparently, the issue starts from the statement cycle dated 22 July and till, then haven't resolved it

Can complain to this email address customer.advocacy@rhbgroup.com
*
statement date 26 July.
still now not receive any cb yet. doh.gif doh.gif
sjz
post Aug 13 2025, 06:02 PM

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QUOTE(williamyl @ Aug 13 2025, 03:51 PM)
The cashback will bank in next statement as if you have apps they already announce thru apps today.
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not today.
since last month already announce.
and some ppl had received their missing cb
sjz
post Aug 14 2025, 07:56 PM

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QUOTE(babysotong @ Aug 14 2025, 04:48 PM)
Doesn't matter if they have announced it. The issue is that RHB already know this issue since the statement cycle of 22 July but till now hasn't resolved this - almost 3 weeks. Need to made noise so that they will get "slap" by BNM
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this i agree.

their t&c states The total Cash Back accumulated by the Cardmember will be reflected in the Cardmember’s
monthly credit card billing statement for the Card.


so clearly they had violated it.

unlike some other very smart bank will state cb credited within 2 months after each month.
sjz
post Aug 15 2025, 09:16 AM

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QUOTE(eeeglow24 @ Aug 15 2025, 07:43 AM)
Statement date 26th, received July cashback on 14th August (a day before due date,15th).

Thanks RHB please do not do this kind of things anymore.
*
same. received too.
sjz
post Aug 20 2025, 10:05 AM

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shocked to see they let this missing cb prob occur for almost 1 month and still not fixed yet as of now

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