yup guess so too..
which is a good thing for RHB Shell cardholders to enjoy while it lasts

Effective 8 Sept



This post has been edited by sjz: Aug 25 2025, 12:26 PM

So far now only able to get this version.
I think the t&c all remains the same as the 1 supposedly to be effect since 28 July but delayed

This post has been edited by sjz: Aug 25 2025, 12:44 PM

i think they learn from overseas bank like SC.
they always doing this,
for eg min spend RM2.5k to get 15% CB but cap RM40.

somehow is a grey area.

This post has been edited by sjz: Aug 26 2025, 02:37 PM

i don't think so.
if your eligible spend is 1k (another category, non online/ewallet) and you spent only RM250 on online/eWallet, you will get ZERO Cashback, as the min spend for online/ewallet is RM500 to be eligible for any cashback. below RM500 for this category, u get nothing.

This post has been edited by sjz: Aug 26 2025, 06:16 PM

yes.
and after 8 sept until your statement date, you just need to spend another RM500 more to entitled Tier 3 cb.

This post has been edited by sjz: Aug 27 2025, 09:54 AM

yes i believe is this arrangement.
as previous 2.5k spending (same statement before 8 Sept) is counted as Tier 3.
can add on utility & grocery too.

spent 250 grocery cb 10 (Effective cb 4%)
spent 250 utility cb 10 (Effective cb 4%)
spent 500 ewallet cb 10 (Effective cb 2%)
spent shell 250 to cb 30 ? (Effective cb 12%)

so potentially getting RM160.
only for the 1st month.

This post has been edited by sjz: Sep 1 2025, 10:31 AM

cn share if got any update on the reports to CS for missing CB.

(not getting CB for new CB t&c in the same statement, only gotten CB of previous CB t&c)

need to call them lodge a complaint of missing cb.
ask them check and credit bck

yes same as mine.
26th statement totally no CB at all.
seem like their CB system still screwed up as they push to implement the new CB system by hard.

jz called CS and ask to create a report or case,
was told no need to inform them or create any case as they are aware of this problem and will credit the missing CB within 14 days.

This post has been edited by sjz: Sep 28 2025, 09:07 AM

still haven't receive 26th statement cashback

not yet too.
called them again, they say what they can do for now, is make a note for the team to escalate the CB crediting

This post has been edited by sjz: Oct 14 2025, 04:36 PM

surprise to see that push the new revised cb scheme for shell card by hard even they know their system is not ready for it.
so here we are, in a total mess

at 1st we though like they will let their cb calculation system stable 1st before implement the revised cb again for shell card again after the last minutes u turn few months ago.

This post has been edited by sjz: Oct 14 2025, 08:51 PM

the worst thing is , even call them they can't do anything apart from telling you they will drop a note to expedite the cb crediting

still not yet getting 26 Sept CB.
since they are not able to fulfil their own timeline promised to credit the cb, i
will email to their customer advocacy team.

26th Sept statement.
received ZERO cash back.
regardless old or new CB scheme, not a single cashback received.

already report to their CS many times, no action.
nw official report made to their customer advocacy team.

This post has been edited by sjz: Oct 25 2025, 02:21 PM

No point calling their CS, they won't do anything other than keep telling you to wait.

Just escalate this issue to their Customer Advocacy team.

Email to :
customer.advocacy@rhbgroup.com

State in the email to them, if Customer Advocacy can't solve it, the next will be to BNM

unlike their CS,
so far my experience with their Customer Advocacy team is quite positive.
very efficient and will help solve the problem asap

This post has been edited by sjz: Oct 27 2025, 01:30 PM

still not getting 26 Sept missing cashback despite report to their customer advocacy 1 week + ago.
they keep saying working on it.

so yesterday drop a 2nd email to them.
within 1 week not resolved, will escalate to BNM

This post has been edited by sjz: Oct 31 2025, 02:14 PM

complaint to their customer advocacy team

just received the missing cashback since 26 Sept statement.

But their calculation is wrong .
did not get full cashback under the new cashback t&c.

they did not calculate the total spend of old & new t&c & grant us cashback under tier 3.

complaint to them again

This post has been edited by sjz: Nov 8 2025, 09:41 AM