the worker is right to say those words to you ....coz after Andy apologize to you...yet still u open a thread here and bash them

Hak gwai = dark ppl

hak yan - customer/guest

To those concerned,

I am a reseller and have purchased lots of items from your outlet (Lot 2.68 ,2nd Floor) and I always deal with your employee named Andy. Last night, I dropped by to the same outlet again and I was told very rudely by another Viewnet employee named Yong Wei that Andy was on leave. I then told him that I needed to purchase quite a number of items (2 Bay NAS, 2 hd's, M.Office 2010, Win 7 Home, external cd drive, Kaspersky AV ) but I'm not sure whether the price he gives me will be the same as the price Andy gives me since I'm a reseller. Yong Wei then replies with a raised voice saying "If you dont trust me you can go buy elsewhere and I got no time for you !". I immediately replied asking him is this how you treat your customer ? He then replied saying that he is busy producing some bills for another client. I then told him that If you're busy with another client, please ask me to hold on/wait for a moment and I would have waited patiently rather then talking to me rudely and with a raised voiced. I also told him that his customer service is extremely poor and that he doesnt know how to talk and treat customers at all.

I then proceeded to call Andy on his mobile and explained to him the situation. He then told me not to deal with the "fat guy" as he is extremely rude but to deal with the "thin guy" Ah Kit. I then spoke to Ah Kit and told him all the items that I needed which he started gathering. Before billing me the items, I told him to please cross check with Andy on the prices for myself (especially on the DS 212j NAS as I bought the same item last month).
Everything went well with Ah Kit until he called Andy and speaking in cantonese, he was referring to me as "haak yan" and he also used the word "maa hai" and he put down the phone. I then asked him, what was the word you used on the phone to refer to me ? He then said that he spoke to Andy about the price. I told him that I understand cantonese and is that how you talk about your customer ? He denied using both the words. I told him that both you people dont know how to behave, one is extremely rude and the other uses foul language on the customer.

I then called Andy and told him that I heard Kit saying those two words, to which andy apologized. He said he was really sorry for the behavior of the two employees

I'm surprised that Viewnet employs such people and whether they are given proper customer service training ? If your employees are rude, how do customers communicate with them ? Being a reseller, I liaise with many distributors and this is the first time Ive seen such people who are not only rude but also RACISTS !

I'm very sure that I wont be dealing with Viewnet again !

Justifying the pronunciation is useless especially to those who already INSIST they heard the "bad version". ignorance can be damaging and we cant force people to read/learn more coz they're not obligated too (and its not even in school syllabus/history books)

I wonder how frequent are  cantonese speaking people being 'forced to eat dead cat" because other non-cantonese hearing people overheard them, then butthurt.. then finally spread / makes conclusion (usually off-site, back home, in online forum and with own group )  that they are racist/insensitive .

All because of misinterpreted verbal phrases.

ts open thread then lari

if u are reseller u shud go direct to the distributor not just normal shop
dis way you can get a nicer treatment if u reach certain sales target etc

coz kena backfire of coz lari

people say haak yan he tot ppl say him black people

even if people describe this ts as black people is normal what,you dint even introduce yourself at first.

last.....you are black and is a fact unless you go bleach yourself become white and people will start calling u "pak yan"