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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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TSASUSmy
post Sep 11 2015, 11:55 AM

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QUOTE(Xnet @ Sep 11 2015, 03:04 AM)
is this available in Malaysia? If so how much

https://www.asus.com/Networking/4GN12/
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Hi Xnet,

Unfortunately we won't be bringing any LTE router into Malaysia at the moment.

Thank you
TSASUSmy
post Sep 11 2015, 11:58 AM

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QUOTE(Lineage @ Sep 11 2015, 09:25 AM)
Hi ASUSmy,

Will Asus update firmware for RT-N14UHP? or Asus stop support this product already?
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Hi Lineage,

We still providing the firmware for the RT-N14UHP, you can download the beta version from the below link.

https://www.asuswebstorage.com/navigate/s/9...EA37860FB5DD07Y

Thank you
TSASUSmy
post Sep 11 2015, 12:00 PM

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QUOTE(westlife @ Sep 11 2015, 10:35 AM)
is it safe to upgrade my DSL_N12U-C adsl modem router to the latest firmware? it says can support 3g sharing. however, will the new firmware causes problem or come with any new restriction or I will any existing functions of my router?
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Hi westlife,

Upgrading firmware most of the time is adding features and fixing some bugs found on the devices.

The printer server function will be still available.

Thank yuo
sysad
post Sep 11 2015, 12:02 PM

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QUOTE(ASUSmy @ Sep 11 2015, 11:48 AM)
Hi sysad,

May I know is this only happen on your phone? How about other wireless device and LAN device?

You can try changing the WiFi channel.

Thank you
*
All my wireless device (MacBook, iPhones, Androids). I don't have any LAN devices/ Will try changing the WiFi channel and test it out. Thanks.
TSASUSmy
post Sep 11 2015, 12:10 PM

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QUOTE(audecosta @ Sep 11 2015, 10:49 AM)
hi
which asus router can support hypptv?
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Hi audecosta,

All the models here are able to support Hypptv.

RT-AC3200
RT-AC87U
RT-AC68U
RT-AC66U
RT-AC55UHP
RT-N66U
RT-N18U
RT-N14UHP
RT-N12HP
RT-N12 D1

Thank you
hidayat14
post Sep 11 2015, 02:19 PM

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QUOTE(ASUSmy @ Sep 11 2015, 09:40 AM)
Hi hidayat14,

May I ask, when doing the speedtest, is the server are same with the previous test?

Will LAN have this problem?

Thank you
*
Yes, server are the same. i dont change it and LAN dont have any problem.
TSASUSmy
post Sep 11 2015, 03:38 PM

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QUOTE(hidayat14 @ Sep 11 2015, 02:19 PM)
Yes, server are the same. i dont change it and LAN dont have any problem.
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Hi hidayat14,

If line of sigh testing will have this problem? It maybe caused by WiFi interference. You can try fix the WiFi channel to 1,6 or 11.

Thank you
jiaen0509
post Sep 11 2015, 03:53 PM

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Hi ASUS,

I am looking for a Modem/Router which can allow me to direct connect to the VPN (IP,Username,Password can set in the Modem/Router) when I on my Modem/Router. For example, when I turn on my Unifi Modem/Router , it automatic connect evenytime to the VPN IP which I already set before. So, when I connect via Lan or Wi-Fi . The IP address is the VPN IP. Is there any way to do it? Which Modem/Router allow to done it? For TM Unifi


Also update me the model and price in Ringgit Malaysia! my budget around RM100-250

This post has been edited by jiaen0509: Sep 11 2015, 03:55 PM
Lynixx
post Sep 11 2015, 03:57 PM

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Hi ASUSmy,

i would like ask is there any new firmware updates for AC87U?


TSASUSmy
post Sep 11 2015, 04:09 PM

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QUOTE(Lynixx @ Sep 11 2015, 03:57 PM)
Hi ASUSmy,

i would like ask is there any new firmware updates for AC87U?
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Hi Lynixx,

The latest now will be Version 3.0.0.4.378.5134 which is available on the web now.

Thank you
TSASUSmy
post Sep 11 2015, 04:13 PM

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QUOTE(jiaen0509 @ Sep 11 2015, 03:53 PM)
Hi ASUS,

I am looking for a Modem/Router which can allow me to direct connect to the VPN (IP,Username,Password can set in the Modem/Router) when I on my Modem/Router. For example, when I turn on my Unifi Modem/Router , it automatic connect evenytime to the VPN IP which I already set before. So, when I connect via Lan or Wi-Fi . The IP address is the VPN IP. Is there any way to do it? Which Modem/Router allow to done it? For TM Unifi
Also update me the model and price in Ringgit Malaysia! my budget around RM100-250
*
Hi jiaen0509,

You can have a look at the FAQ below to learn more about our VPN, less expensive models will have PPTP VPN only.

http://www.asus.com/us/support/FAQ/114892

http://www.asus.com/us/support/FAQ/113806

Thank you
Balistix
post Sep 11 2015, 11:44 PM

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QUOTE(ASUSmy @ Sep 10 2015, 09:37 AM)
Hi Balistix,

May I know the distance between your device and your router when doing the test, and how signal bar that you get?

You can try changing the WiFi channel on the router at Wireless->General->Control Channel.

Below is a beta firmware for the RT-N14UHP, you can have a try also.
https://www.asuswebstorage.com/navigate/s/9...EA37860FB5DD07Y

Please do a factory reset after the firmware update.

Thank you
*
Did what was asked, unfortunately, still happening. Is there any other way to troubleshoot this? smile.gif
hasifhanif
post Sep 12 2015, 09:34 AM

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Hi.. Is it true that n12u is an eol model ?
jiaen0509
post Sep 13 2015, 03:21 PM

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QUOTE(ASUSmy @ Sep 11 2015, 04:13 PM)
Hi jiaen0509,

You can have a look at the FAQ below to learn more about our VPN, less expensive models will have PPTP VPN only.

http://www.asus.com/us/support/FAQ/114892

http://www.asus.com/us/support/FAQ/113806

Thank you
*
Dear ASUSmy,

I have my own Singapore VPN fixed IP with login ID and Password(This VPN only allow connect MAX. 1 device at the same time). If I connect it in my PC, my phone not able to connect. So, I plan to connect it directly via Modem/Router . So, all the device can connect to the Wifi that have connected to the VPN that I set in Modem/Router. Just home use. It is possible? If possible,. which model you prefer(The lowest price is?)
odin88
post Sep 13 2015, 08:08 PM

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QUOTE(ASUSmy @ Sep 11 2015, 11:52 AM)
Hi odin88,

It might be caused by the firmware, do try update manually to solve the problem first. You can download the beta firmware from the link below.

https://www.asuswebstorage.com/navigate/s/9...EA37860FB5DD07Y

Thank you
*
Tried using these beta firmware and it failed.

Firmware upgrade unsuccessfully. It may result from incorrect image or error transmission. Please check the version of firmware and try again.

Any stable firmware ? I do not want beta firmware
odin88
post Sep 13 2015, 08:10 PM

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http://www.asus.com/Networking/RTN14UHP/HelpDesk_Download/

Using these for now. And it is still failed to update.

This post has been edited by odin88: Sep 13 2015, 08:12 PM
TSASUSmy
post Sep 14 2015, 10:10 AM

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QUOTE(Balistix @ Sep 11 2015, 11:44 PM)
Did what was asked, unfortunately, still happening. Is there any other way to troubleshoot this? smile.gif
*
Hi Balistix,

Try putting the router to different location and do not put it at the back of the TV or any device that used radio frequency.

Do tighten up the 3 antenna.

And try to do a speedtest in line of sigh condition and see that it will have better result or not.

Make sure you didn't on the QoS first and try on other wireless device also.

Thank you


TSASUSmy
post Sep 14 2015, 10:13 AM

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QUOTE(hasifhanif @ Sep 12 2015, 09:34 AM)
Hi.. Is it true that n12u is an eol model ?
*
Hi hasifhanif,

Do you mean DSL-N12U? Nope, we are still selling it. The current hardware version will be DSL-N12U C1.

Thank you
TSASUSmy
post Sep 14 2015, 10:16 AM

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QUOTE(odin88 @ Sep 13 2015, 08:10 PM)
http://www.asus.com/Networking/RTN14UHP/HelpDesk_Download/

Using these for now. And it is still failed to update.
*
Hi odin88,

Do try use this method to do the firmware update.

https://www.youtube.com/watch?v=HIoQ5Qd11pU

Thank you
hasifhanif
post Sep 14 2015, 01:14 PM

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Can I know, is there any Asus dealer in Ipoh, petal?

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