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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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ashiezai
post Mar 2 2015, 11:39 AM

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QUOTE(ASUSmy @ Mar 2 2015, 10:16 AM)
Hi ashiezai,

You can try use some software to check your area to see which channel is less people use/favorable. Then set the channel at the router under Wireless->General->Control channel. Change back the channel bandwidth to 20/40MHz.

Thank you
*
Hi there,

I have tried different channels 1,6,11. There are 3 wifi nearby that use channel 1. I'm using channel 11. I tried different channels already and it's still the same. Sometimes it will spike at 1000ms+ (just 1 ping) every 3-5 minutes.

Is there any other option?


TSASUSmy
post Mar 2 2015, 12:03 PM

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QUOTE(ashiezai @ Mar 2 2015, 11:39 AM)
Hi there,

I have tried different channels 1,6,11. There are 3 wifi nearby that use channel 1. I'm using channel 11. I tried different channels already and it's still the same. Sometimes it will spike at 1000ms+ (just 1 ping) every 3-5 minutes.

Is there any other option?
*
Hi ashiezai,

May I know where are you located between your PC and the router? And is there any way for you to test the ping using the LAN? And this 1000ms+ is pinging the router or the game server that you mention? What about the google.com? Do you mind share what game do you pinging?

Thank you
ashiezai
post Mar 2 2015, 12:05 PM

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QUOTE(ASUSmy @ Mar 2 2015, 12:03 PM)
Hi ashiezai,

May I know where are you located between your PC and the router? And is there any way for you to test the ping using the LAN? And this 1000ms+ is pinging the router or the game server that you mention? What about the google.com? Do you mind share what game do you pinging?

Thank you
*
Hi there,

I tried LAN, there is no problem.

The 1000ms+ is for both pinging Dota2 server and router together (different ping windows). The 1000ms+ will simultaneously appear on both Dota 2 server (sgp-1.valve.net) and the router (192.168.1.1) every 3-5minutes. Google.com is the same, so it is the router.

Thank you.
TSASUSmy
post Mar 2 2015, 12:19 PM

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QUOTE(ashiezai @ Mar 2 2015, 12:05 PM)
Hi there,

I tried LAN, there is no problem.

The 1000ms+ is for both pinging Dota2 server and router together (different ping windows). The 1000ms+ will simultaneously appear on both Dota 2 server (sgp-1.valve.net) and the router (192.168.1.1) every 3-5minutes. Google.com is the same, so it is the router.

Thank you.
*
Hi ashiezai,

May I know where are your PC and the router are located?

Thank you
ashiezai
post Mar 2 2015, 12:57 PM

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QUOTE(ASUSmy @ Mar 2 2015, 12:19 PM)
Hi ashiezai,

May I know where are your PC and the router are located?

Thank you
*
PC and router located in same floor, less than 10 meters aways, divided by 2 walls (router in living area, PC in study room same floor). The signal goes through this way: living area -> staircase wall -> study room wall -> PC. Signal is strong between -50dBm ~ -65dBm
ashiezai
post Mar 3 2015, 11:45 AM

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QUOTE(ashiezai @ Mar 2 2015, 12:57 PM)
PC and router located in same floor, less than 10 meters aways, divided by 2 walls (router in living area, PC in study room same floor).  The signal goes through this way: living area -> staircase wall -> study room wall -> PC. Signal is strong between -50dBm ~ -65dBm
*
I'm adding more screenshot for your reference:

Attached Image

Attached Image

I also did simultaneous ping from my other machine (mac book) and all experienced the spike during the same time. So I'm pretty sure it's not my pc's fault.

This post has been edited by ashiezai: Mar 3 2015, 11:48 AM
gahkin
post Mar 3 2015, 10:52 PM

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From: Selayang , Kepong


hi i looking for the asus router with normal one got VPN let me create PPTP. which model can ? i on the unifi.
JustAComputerUser
post Mar 6 2015, 03:33 AM

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QUOTE(ASUSmy @ Feb 26 2015, 03:05 PM)
Hi JustAComputerUser,

The software and hardware are covered in warranty. Regarding your case, I will feedback to our sales department for further investigation.

Thank you
*
Hi Asus support. I would like to be informed on what happens to my case ? Is it solved? Perhaps i can get a refund.
TSASUSmy
post Mar 6 2015, 09:51 AM

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QUOTE(ashiezai @ Mar 3 2015, 11:45 AM)
I'm adding more screenshot for your reference:

Attached Image

Attached Image

I also did simultaneous ping from my other machine (mac book) and all experienced the spike during the same time. So I'm pretty sure it's not my pc's fault.
*
Hi ashiezai,

Thank you for your image, and testing. I would like to ask, since you have mac book, do you mind do the testing between the router again in line of sight condition?

And if can to try update your WiFi adapter driver to the latest too.

Thank you
TSASUSmy
post Mar 6 2015, 09:54 AM

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QUOTE(gahkin @ Mar 3 2015, 10:52 PM)
hi i looking for the asus router with normal one got VPN let me create PPTP. which model can ? i on the unifi.
*
Hi gahkin,

You can have a look at the RT-N12 D1 and above models, they all came with VPN function.

Thank you
calvinbeckham
post Mar 6 2015, 11:02 AM

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Hi AsusMY,

Wanted to ask,

can N12HP support UnifiBiz ?

Mainly on the VLAN tagging for my VoIP Station Gateway.

Thanks in Advance ~
TSASUSmy
post Mar 6 2015, 11:53 AM

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QUOTE(calvinbeckham @ Mar 6 2015, 11:02 AM)
Hi AsusMY,

Wanted to ask,

can N12HP support UnifiBiz ?

Mainly on the VLAN tagging for my VoIP Station Gateway.

Thanks in Advance ~
*
Hi calvinbeckham,

This model unable to do manual VLAN tagging, you will need our router that come with gigabit LAN only you can add the VLAN tagging manually.

Thank you
modjojojo
post Mar 6 2015, 03:50 PM

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Hi @asusMY

Im planning to get an ac router for my home networking and streaming purposes.. Currently the asus ac68u is my first choice. But i need to know if it will be compatible with maxis iptv + maxis fibre combo? It will need to be...
ashiezai
post Mar 6 2015, 04:38 PM

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QUOTE(ASUSmy @ Mar 6 2015, 09:51 AM)
Hi ashiezai,

Thank you for your image, and testing. I would like to ask, since you have mac book, do you mind do the testing between the router again in line of sight condition?

And if can to try update your WiFi adapter driver to the latest too.

Thank you
*
I will update with ping image of macbook next time. The driver is up to date.

I have actually done a lot of research with google and playing around with settings. The culprit was actually Wireless-N +WPA2. Other people suggested to use Wireless-b/g. I turned on legacy mode (g/n) and the ping spike issue is gone - so I'm pretty sure it's your firmware with the wireless-n (my other wireless-n router doesnt have such problem).

Using legacy mode now, no more ping spike.
gahkin
post Mar 6 2015, 05:00 PM

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QUOTE(ASUSmy @ Mar 6 2015, 11:53 AM)
Hi calvinbeckham,

This model unable to do manual VLAN tagging, you will need our router that come with gigabit LAN only you can add the VLAN tagging manually.

Thank you
*
hi can you suggest me which model can do the vlan tagging manually ?
SUSsam60
post Mar 7 2015, 08:54 PM

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QUOTE(ASUSmy @ Mar 2 2015, 10:18 AM)
Hi sam60,

Try update the firmware to the latest. The ping that you get is pinging to? Try not to use the google DNS first.

Thank you
*
Hye, i did update latest firmware got at asus website. But still doesnt work. Then i change dns set to auto which is before this set to google.

Just to add, i did change my cable to CAT6 a slight improve but still ping still high. Speedtest is good but when i did ping test still lousy. Any changes i should do
TSASUSmy
post Mar 9 2015, 09:12 AM

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QUOTE(modjojojo @ Mar 6 2015, 03:50 PM)
Hi @asusMY

Im planning to get an ac router for my home networking and streaming purposes.. Currently the asus ac68u is my first choice. But i need to know if it will be compatible with maxis iptv + maxis fibre combo? It will need to be...
*
Hi modjojojo,

Currently we are still unable to support Maxis Astro IPTV yet.

Thank you
TSASUSmy
post Mar 9 2015, 09:23 AM

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QUOTE(gahkin @ Mar 6 2015, 05:00 PM)
hi can you suggest me which model can do the vlan tagging manually ?
*
Hi gahkin,

Below are the models that support VLAN tagging manually. And this manually tagging only applicable on LAN port 3 and 4 only.

RT-AC87U
RT-AC68U
RT-AC66U
RT-AC56U
RT-AC56S
RT-N66U
RT-N56U
RT-N18U

Thank you
ongbenghooi
post Mar 9 2015, 09:30 AM

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Hi,

Which model recommend for Online gaming.

Thank you

TSASUSmy
post Mar 9 2015, 09:34 AM

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QUOTE(sam60 @ Mar 7 2015, 08:54 PM)
Hye, i did update latest firmware got at asus website. But still doesnt work. Then i change dns set to auto which is before this set to google.

Just to add, i did change my cable to CAT6 a slight improve but still ping still high. Speedtest is good but when i did ping test still lousy. Any changes i should do
*
Hi sam60,

May I know which IP that you pinging? Can you try pinging the router and google website and share it here?

Thank you

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