Please note to all ...

I don't approve of any commercial solicitation in any part of the credit card sections of this forum. If found, they will be acted upon swiftly and without notice.
There was an attempt for commercial solicitation by a fellow forumer and it has been acted upon.

I reiterate this has been noted in the T&C of this forum and I am not bound to respond to any request as to why the post is removed and/or any request pertaining to the violation.

I just found out that you cannot cancel an Enrich award booking and all fees paid cannot be refunded (under M.18 in the terms and conditions). They do however allow for rescheduling with a minor fee.

A bit harsh compared to most other frequent flyer programs so do keep this in mind when booking far ahead.

Well, most of the time is like this.
You can only get "full" refund if the fault is by them.
If pay by cash, you may use tribunal court to settle the case(<rm25000).

Well, most of the time is like this.
You can only get "full" refund if the fault is by them.
If pay by cash, you may use tribunal court to settle the case(<rm25000).

In the many years with my contact with Enrich, I have not come across such problems. I'm not sure why are you posting such, do you have any validated case reference that can be shared here ? (Highlight : validated case) Appreciate if you do not spam if you do not have anything concrete to share.

There's a minimal error possibility if the award booking is done at MAS office but often they will re-validate traveling information at least twice before the finalize the ticket. On the other hand, zero error possibility online coz everything is done by the customer - so if there's a mistake, it is the customer's beyond doubt. Do check everything to be in order before doing that redemption.

Not known why Enrich is so strict post redemption, readers please be sure to fly before you make that redemption.

Came out in newspaper few years back, in Chinapress. They go until tribunal court to settle.

Share the story in full. Allow readers to read through the full written info on the case.
Sorry but your current reference to the story would not be much help at the moment and it is judgmental in nature.

It never posted online but on paper, how to show?

Make an effort. Can take picture, translate and put it here right ?
Else why should we take your word for it ?

Just want to ask. In the year end with enrich 50% promotion, do we still getting the 15% when booking online which means 15% on top of the 50%?.

Thank you MBB2Premier         

Thank you MBB2Premier         

Just redeemed some Enrich miles myself.

Going to try LHR > KUL in First 

First class... wow

How much is the EM cost?

Thank you MBB2Premier         

Potentially bad news for you and me

Maybank Cards with TREATS Points and Membership Rewards Points

Kindly be informed that effective 1 March 2015, Maybank shall revise its point's redemption and awarding features;

The NEW redemption conversion rate*:
TREATS Points and Membership Rewards is 400 = RM1
6,000 TREATS AirMiles = 1,000 Enrich Miles for Maybank World MasterCard
10,000 TREATS Points = 1,000 Enrich Miles for all other Maybank Cards**
TREATS Points shall no longer be awarded for all spend made with Maybank Debit Cards
Should you have any further enquiries regarding this matter, please contact our Maybank Group Customer Care at 1 300 88 6688.

Note:
*The conversion rate may differ from standard conversion rate for selected On-The-Spot redemption partner.
** The new conversion rate is not applicable to Maybank 2 Cards Reserve American Express and all Visa Infinite Cards.