Hey guys, i just got iphone 5 from Celcom.

Weird things happen,

I live in SS2, my house is at level 10, usually no problem getting 3g, my maxis and digi all got 3g, but my celcom iphone 5 stuck on edge network, reset network settings and everything reboot also useless,

when i go down stair, Ground floor, got 3g signal, i go back up 10 floor 3g network stays on!

But once u turn off 3g and on again it will be gone, stuck on edge!

Do you guys think is iphone issue or network issue?

possible for both either network or phone problem. better go to celcom and ask with the phone along

well, yes indeed i do also have this problem? Hopefully it is network problem not the Phone problem

so yours is celcom as well bro?

Test your celcom card with you another phone to eliminate possibility of phone problem
You will need a nano sim adapter for other phones


This post has been edited by benny888: Dec 15 2012, 07:27 AM

yes indeed, it is from Celcom. This is really madness, worst then my old IP3GS
Going to Celcom to verify is my card insert it properly or not, or the setting is not correct, i guess it is my setting cause the seller maybe wrong setting.


share with you here about Things to Do to Boost Cell Phone Reception or signal.

http://techtips.salon.com/boost-cell-phone...phone-3858.html

I found the Tips are correct, please give comment Thanks

---

Added on December 15, 2012, 7:46 amwell, I will going to test my card with my another Phone and see what is the problem ? it is card or my new IP5.

This post has been edited by sfotsy: Dec 15 2012, 07:46 AM

hey bro, pm me your contact, join you to celcom

Same as mine, I got it from digi. Try reset network settings. It's work for me.

Mayb fon problem, send back to exchange

Yup digi also got problem.. Had tis problem with my ip5.. In building line down.. Try reset

I bought my phone yesterday and I think the 3G got probl ady same like yours. It's on edge now hais so slow zzzzzzZzzzzzzzzzzzzzz dono what's wrong.

I called up celcom they said they will refer back to me soon

I am having the exact same problem! I have called Celcom countless times to ascertain the issue but so far no resolution yet. Sometimes when I drive, I get 3G, but I do not use the phone when I drive . I never had this problem with Celcom when using my previous iPhone 4.

Does anyone have an update on this issue? Is it the phone? The line? Nobody in Celcom seems to have an answer.

@jason_mufc,
If the problem is only happening when you're at home and not when you're at other places then it must be the network. If it's appearing all the time and at different places then it's the phone!

this also happen to me..
it seem that if the 3G line is too low signal, it will always use EDGE, even where ur place have 3G coverage
it only happen when 3G signal is too low..like mine 2/5 signal bar
there seem like no option to use 3G line only for Iphone5
and i am celcom user..

This post has been edited by fumakiller: Dec 18 2012, 04:08 PM

@tinkerbel: Appreciate the answer. That would be one way to look at it. However, this issue afflicts so many Celcom iPhone 5 users (based on the complaints on this thread). Could it be that all Celcom iPhone 5s have problems?

if you google you will find that it is not exclusively to carrier. it is more likely problem with the device itself. i think need to wait for the latest fix to correct this issue.

@jason_mufc
It is possible that it is a Celcom Network issue; perhaps Celcom is doing something on their end? If they are, there will soon be a new "Network Settings"

@fumakiller: Do you have this problem in just one place? Or also many places?

---

Added on December 18, 2012, 4:44 pm@leechers: Wow I didn't know that. My google search only resulted in Celcom complaints haha. There are a handful of DiGi complaints here but no Maxis also innit?

@tinkerbel: Let's hope, because my iPhone 5 has been changed before. The backside metal surface had obvious scratches. Otherwise, the phone works perfect.

This post has been edited by jason_mufc: Dec 18 2012, 04:44 PM

it only happen when i at the places with low coverage of 3G
it never happen when i at the high coverage area like at the centre of city

it is the problem of the phone..
it always pick the signal with highest coverage..
in this case is EDGE..
just make report to Apple to add a fix next update..

P/S : if only IPhone 5 have a function like my sony phone that can only choose 3G line T_T

This post has been edited by fumakiller: Dec 18 2012, 09:09 PM

@jason_mufc,
When the phone doesn't show 3G do U still get 3G connectivity speed or U don't? I don't haf the same issues with mine, thankfully.

This happen to my Iphone 4 and Iphone 5. I guess maybe IOS 6 issue. Turn On than Off Airplane Mode, it will connect back 3G. Currently using Maxis.

My iphone 5 is good now. What i did was called the celcom customer service and lodge the report and reset network. Im not sure whether it was coincidence or not but anyway it is good now

another thing i might add, the 3g strengths of iphone 5 is not as good as what i experience from my galaxy tab 10.1.

This post has been edited by leechers: Dec 19 2012, 09:32 AM

@tinkerbel: Nope, EDGE all the way. Exactly like how Fumakila describes it. When in areas like my house in Sg Buloh, I used to get 3 to 4 bars of 3G. Now only EDGE. When I go to Damansara Jaya yesterday, full 3G. Even can turn off & on.

@fumakila: Does it mean update software? No need to swap phones right?

have you tried calling celcom and lodge complain? i did yesterday and few hours later and up till now it is good.

@leechers: Haha I called 3 or 4 times man. They said they will monitor. Up till now my place still no 3G. When I go out it's ok the 3G quite strong. I even called and asked the guy who sold me the phone. HIs answer was NANO sim is quite unstable at this stage. Try and use a few days and see if it improves. If not come in for SIM swap. If still not fixed, then phone swap. But my hunch is that this is a network + software issue. I think fumakila's explanation might be it. The software now searches for the strongest signal and in my area, that is EDGE, but at my friend's place in DJ, it was 3G. Well, hope it gets resolved soon.

well if it can capture 3g signal then i think you dont have to worry much. plus i suspect iphone 5 does not capture the signal as strong as other device, i comparing with my galaxy tab 10.1 same place, same telco, but galaxy tab 10.1 shows healthy and strong signal compare to iphone 5

@leechers: Exactly! At first I was a bit worried cos no 3G at all. Then when you move to city areas like Damansara and Bandar Utama, the bloody thing picks up 3G, so yes it an capture 3G signal. Previously I used Samsung GS3 and I get H+ all the time so yes I agree IP5's signal capturing not as strong. For our sake I hope an update will resolve this.

Not sure if this IOS 6.0.2 will solve ur problem or not TS.

http://9to5mac.com/2012/12/18/apple-releas...ring-bug-fixes/

This is just a wifi fix. Maybe 6.1 will be more extensive. Either ways, fingers are crossed.

No i do not see any improvement at all when talking about 3G signal!

---

Added on December 19, 2012, 1:01 pmthis is what been told also, i have to wait for 3 days and see the status goes into Edge or 3G. By the way are you a Maxis user?


This post has been edited by sfotsy: Dec 19 2012, 01:01 PM

No sir, am with Celcom. From past experience Celcom has been quite good with my iPhone 4. This is the first time I am experiencing Network issues with them. Got sick of Maxis' way of overcharging and billing practices.

im using celcom also from ip4 to ip5, from my exp,

1)ip4 no problem on/off 3g.
2)recently i noticed today to connect to 3g it takes time a bit compared to ip4
3)what i've done yesterday was reset all settings
4)my location is PJ

i've played around on/off at System Services, not sure if it have anything to do with retrieving 3g signal

@sogoatticus: In PJ I get instant 3G haha. No need to reset anything. 3G just appears. What makes me is my own area only EDGE. Lucky at home got Unifi.

u try change the simcard digi or maxis . if it the same happen ..
i thing the iphone problem ..

is happen again like my X-iphone 4s i use digi .. even i stay i subang normally people get 3g .. but me sometime got n sometime dsapear..

so i research . i konw wat happen . so i need but the case vapor alluminium the price around rm200 or rm400 it depends model .. when i use . my line 3g always with me everytime ...

This post has been edited by affendy_6611: Dec 19 2012, 04:04 PM

anyone that also have this problem,
plz make a report to apple support
so that they can make a fix next update..
i dont think that report from only 1 person can make apple aware of this problem..

Which iOS you guys using?I'm using 6.0.1 its fine for me...

Yes i am also first time having this problem as trying to catch it slowly see is the card problem or not?

@jason_mufc,
So when you're home you don't get 3G connectivity but EDGE? Or could it be that it doesn't show that you're on 3G but perhaps your connection is 3G connection? Is that possible?

I live in Sg Buloh too and don't have the same issues as you; then again, I'm on Maxis

another thing i notice is that ios dont have the capability to fix it to only accept 3g/umts signal rather than choosing between edge or 3g/umts.

the same with my galaxy tab 10.1 before, where sometimes it will pick up edge signal, and when i set it to accept only 3g signal, it is good until now.

I sold my iphone 5

I using I4s ios5.1.1, having stuck at EDGE problem as well.

Many place i been is running on 3G. But then some time is just stuck at EDGE & will not change to 3G mode.

The only solution is to off & on the 3G mode the solve the problem.

I running on Maxis. Hope to get the problem solve as quite troublesm to on & off.

Reason?

@tinkerbel: Yes in the past week I have only been getting EDGE but on Celcom. Tried Speet Testing the connection, definitely EDGE speeds. BUT since yesterday midnight I have been getting proper 3G. I think Celcom fixed it. Up till this morning I have 3G connection. Speed Tested it about 2-3MBps lar. Quite decent. My issue is considered solved haha.

PS. U live in Sg. Buloh? Which part? I'm in Rahman Putra

@jason_mufc,
Good to know the problem's solved; must be the Celcom tower or something. I'm at the perimeter of Sg Buloh; nearer to Damansara Damai area

Guys,

Mine is iphone5 and since i got it on Sunday the 3G signal will be lost completely and i cant get any data.

Even if i move around to outside or another location few km away still the same problem.

ONLY way to get back 3G is to turn off the phone and turn on again.

THIS SUCKS !!!

I am on Maxis.

Any other bro have similar problem?

No worries you are not alone...

My maxis on iPad was fine, don't have such problem lol.

so can anyone that using iOS 6.1 beta currently confirm that this issue is fix? i really hope is an OS issue as is anoying to restart the phone to get 3g connection

Similiar issue. Is this Maxis or Iphone issue?

I am ok with my iphone 5, very fast to switch from edge back to maxis.
Suspect is maxis issue.

Help u guys can try to reset network ... And try if cant try restore it .... So far it works for me

hi guys,

i'm on maxis as well.. and sometimes i can't get data to work! have to restart the phone to get the problem solved... others not much problem... still stay with 3G even with no line.. WTF == BUT the data issue is (almost) killing me because no point leaving it on all the time... it'll just drain the battery.

Mine also facing this problem! So i just restart my phone and get it back 3G data. Sometime 2 or 3 days got this problem again! Is nano sim card problem?

THink they are i mid of upgrading to LTE hence there is problem in 3G connectivity.





This post has been edited by adriankhoo153: Dec 27 2012, 11:10 AM

i ingat this is malaysia punya

I got this prob as well

All these 3g connect issues , can it be phone problem itself ?
My iphone 5 sometimes also behave like that. Did a simcard change already
My first iphone. Never faced such issues in my ex HD2 running android
WiFi also poorer than HD2
Why people still so crazy over iphone
Quite dissapointed buying it for now
Hope with greater familiarity I will appreciate it further
And battery life is terrible n need more charges to assess better

This post has been edited by bulldog: Dec 27 2012, 01:26 PM

Update:
The 3G issue on my phone seems to be gone now.
After i updated to newest iOS version.

Although the OS update says its for Wifi issue only but it seems to cure the problem.

i live in wangsa maju
and my ping time can reach over 1000+ms!
download sped <1M..... wth
any1 experiencing similar issue?

btw, its maxis

This post has been edited by ahhung: Dec 29 2012, 12:03 AM

From my point of view its due to the nano simcard, because when i went to change my hotlink normal simcard to nano simcard the officer at maxis centre told me that they dont let me change to nano because the network instabilty in detecting the nano simcard for hotlink user, i was told to change it next day, and i was able to change it the day after

Is the iPhone5 3G reception better or worse than iPhone4S?

Strangely I don't have any issues with 3G, other than it is really battery consuming

Same problem here. Any solution now? Thanks!

Are you on the latest iOS version?
After i updated it kinda seem to solve the problem and its been ok since.

I'm in iOS6.02 now. Is it consider latest OS now?

I hav updated mine las week once d ios 6.0.2 out oso no help ..takkan i need to keep off 3g data when i in wifi area?

This post has been edited by jnls: Dec 31 2012, 11:17 AM

Same here...i can even say the 3G signal is better and if i run speed test on same carrier ( Maxis) side by side with a 4s. I got 11mbps down and 4mbps up while 4s got 9mbps down and 2mbps up

but the battery really is draining really quickly, isn't it? this is my first time subscribe to mobile internet, and the battery is like.... I don't know, draining very very quickly, not sure if it's just me or everyone else, and the back side is very hot too

Its about the same as the 4/4s. Yes very fast, even on 3G. My friends in Singapore say with LTE, even more worse. But this is a common problem..quite impossible to pack in a powerful battery in such a slim device.

Try battery doctor app. It somehow optimizes the charging. Gives me about 10-15% more batt life. Its not much but worth 0.99c you pay.

I dont really trust that app actually

i used it previously a year ago in my ipad2, feels the same only

If you already purchased before then its free right, just give it a try lor..no harm mah..worked for me might work for u

Hey guys, do u encounter this problem with i5?

My 3g sign suddenly disappears and i cant use any data.

Then i have to reset network settings only the 3g sign appears back. Any solution to this problem.

The problem occurs occasionally. No idea what is causing it

Probably is sim card issue. Try ask for a new one
If still persists, just hope is not phone problem
Quite few users reporting similar issue as yours on 3G
Mine so far is OK - I am on Celcom

Just get a Mipow Power Tube will solve your problem.. Just the iPhone 5 battery drain more faster then 4S, what to do? Right? Later apple announced 5S just improved the battery life only, we all will change it right? Ha Ha

Hahahaha apple always say like that to each new model released...lol but still the new powerful battery need to adopt the new higher processor..at the end it all the same..

Anyone still facing the 3G issue? Mine is maxis set and sometimes when I in wifi area for a long time and move to non wifi area.. The 3G just wouldn't connect back.. I tried turning off on data and flight mode, it doesn't work. The only way is the restart the phone. Looks like there are few of u having the same problem ... Haih so worry its a hardware problem... Any idea on what should I do to solve this ? Hope I will not regret my decision to get an iPhone

Are you using Maxis? You can try to call the telco and let them know your problem, then they will try to troubleshoot it. 2 of my iPhone5 in iOS6.0.2 also face the 3G issue. Maxis able to manually reset the line and this solved my 3G problem. Hope this can help you. Good luck!

So it's not a hardware problem? Not due to iPhone?

Try settle with your telco first
If problem is unsolved send phone in to check

Mine also got the same prob. But mine the 3g logo just disappears like that. And need to reset network settings

I think it's nano SIM card issue, try to clean your SIM card if not u might need to change a new SIM

I think not the iPhone problem. As my case, Maxis able to solve it for me. Now will automatically shift to 3G when without Wifi. everything back to normal.

just now i also has problem with 3g. i off and on my ip5 then it detects 3g signal. huhu

I'm facing quite a similar issue as well, but it will only happen when i turn off 3G to save battery and let it run on edge. When i switch it back to 3G, it takes sometimes to switch itself to 3G from edge. And the time taken to switch is vary, sometimes fast, sometimes takes a few minutes, and ive tested on iphone 4 which it switched instantly. But when it captured 3G signal, it stays there forever until i turn the 3G off again. I'm with Celcom and the 3G speed is very good at my place, it can go up to +/- 7mbps upstream and +/- 2mbps downstream. But tested with iphone 4, it can only max up to +/- 2mbps downstream. I think Celcom HSDPA max speed is only 7.2mbps (theory) and HSPA+ is 21mbps. Not sure if they already have DC-HSPA...my 2 cents

I have the same issue with DIGI. Whenever i switch from WiFi to 3G/Edge, the phone just would not detect back to 3G/Edge network. Airplane mode didnt help much and the only way is to restart the phone and it is able to pick up 3G again.

Not able to isolate if it is the sim or the phone or DIGI issue:(. Will try "reset network settings" later as the phone is not with me now.

Anyone has any solid solution to solve the issue?

Don't think got solution yet. Mine if go to smaller town where 3G is weak. Totally cannot detect back. Need restart. Last week in jawi town. Need restart few times

it's a small blip. not all iphones are perfect. hehehe.

at least there's still data working on iphone.

sometime the phone needs a bit of a kick up its a*s i.e. restarting. it's just like a pc eh? wake them up a bit lor.

not the end of the world

I had the very similar issue and kind of tired of resetting the network or restarting the phone.

Now, the issue solved as I freshly restore the phone as a new phone (previously was restoring from back-up).

I am not sure should this is the absolute solution but at least it is perfectly working for my iPhone 5.

I believe this is not iPhone issue but not sure what the concrete reason behind this matter.

@slid3

I had similar 3G not activating (in fact totally left with no data, not even E icon until reboot phone) until I perform Reset All Settings and problem miraculously gone (not even reset network setting fixes this)

I really had a feeling that this is DiGi related because I'm having the same problem as you.

Please refer to my post

http://forum.lowyat.net/index.php?showtopi...&#entry57300474

Today i got a nano sim card from Maxis and find 3G signal in my IP5 but for Celcom one, still in Edge (E) signal.
So Angry here tomorrow i will go Celcom to request for changing my card.

i guess is inevitable, somehow i felt like maxis is better compare to celcom.

but please let us know the result

Yes im using Maxis...Thank you very much~~few days ago i did a reset network settings and so far it can revert back to 3g once im out from d connected wifi area..so i tink it solves d problem bt i wil continue to watch d problem time to time js to make sure dis solves d problem...

i went to Maxis Center The Gardens this afternoon, asking them about this 3G lost problem and try to ask for a new SIM card.
They said it is not cause by the SIM card, but blame it on their network upgrading activity which caused the 3G lost.

hmmmm

Hi all, my 3G signal problem on iPhone5 coming back again after few days. Now even weird, while I'm making call, the either the Edge or 3G will disappeared. After I hang up the call, then it will turn to Edge but not 3G. Anyone here face to this issue? Recently Maxis service really so bad!

i went to maxis for exchange new nano sim card..
still the same.. having difficulty when connecting back from Edge to 3G!!...
can either turn off/on 3G or worst case restart the phone... this is fking annoying man..

Where is ur location?

work nearby to klcc
staying at pj ss2..

I think is phone issue,
Few days ago i was in SS2, no problem at all.

This issue happened to u even near KLCC and SS2?