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> iPhone 5 Malaysian Set Scuffgate Survey, Cast your vote

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TSxproc
post Dec 14 2012, 03:05 AM, updated 8y ago

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QUOTE
"Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal". Phil Schiller, 2012.

Update
user posted image
Post from SC, Got a Scratched iPhone 5 Right Out of the Box? Apple Says No Warranty for You

Update 2: *Last Resort to Cure Scuffgate*
» Click to show Spoiler - click again to hide... «

QUOTE
In Malaysia, if you purchased an iPhone and its defective, you will have to take your claims for a replacement with the retailer that you bought the device with and not with Apple. It is up to the retailer to replace your defective unit.
If you bought your iPhone from Appleā€™s online store you might have a better chance of getting a replacement for your defective iPhone 5 but for everyone else, it all comes down to luck.

Sauce

When buying your iPhone 5, check for the condition as follows before you leaving the counter, if got defects, some can change some cant change, depends on your nego skill and luck...

Tools
1. flash light (handphone type) or under bright light
2. your eyes
3. calm and detailed mind
4. free time

Procedures
1. Check the box is completely unseal set, check is the capacity and colour you want, check serial and imei with invoice before open the box (if applicable)
2. check for any scuffs or dents at chamfer and edges
3. check for any scratches at front and back
4. check any chips at lightning dock area
5. shake the phone and use your ears to hear, some of the units have rattling sound, not sure is normal or not, using google they say either is loose power button or loose battery, or is vibrator sound, yet to clarify (UPDATE: some say is power button, if this is so, holding the button and shake it the sound is gone. Else, mostly they say is vibrator sound due to its design (same with iP, when shake sideways, facing the back of the phone to your ear, you will hear it. The solution is stop shaking it blink.gif blink.gif )

Power up the phone
1. check if any dead pixels
2. check if any back-light bleeding issues
3. activate the phone
4. test camera
5. check capacity, serial and imei code

Reminder
1. Reject the phone and demand a new set (you have the rights to do it before leave the store)
2. Explain how bad is it (as bad as words can say, dont angry, just talk with reasons) and do not accept anything that is not perfect when out of the box
3. Do not accept second best

if anyone have better ideas and checklist let me know i will update it

Apple Online Store Claim Replacement
QUOTE(ftan @ Dec 20 2012, 10:22 PM)
Getting a replacement was the easy part for me. Just talked to them nicely and they offered replacement immediately. Kudos to them for being very professional. But trying to call in was a pain. Took more than half hour coz line always busy.

Apple arrange dhl to pick up from my home. Foc.
*
This post has been edited by xproc: Jan 4 2013, 09:47 PM
JeffreyAvril
post Dec 14 2012, 03:56 AM

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checked just now at SOHO KL. Straight away can identify the scuff. Changed 1 to 1 on the spot (Y)
puteraX2020
post Dec 14 2012, 06:04 AM

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No scuff my on new phone...

Happy with it d...

Lol
XOXOGenN
post Dec 14 2012, 06:11 AM

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Getting it 6 pm tomorrow !
Boykidz93
post Dec 14 2012, 06:53 AM

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I am lucky !! When i wanna get i pray so hard, cause 32GB left 1 more, thats BLACK !! thats what i want !! And i get it !!
After that, open the box !! WOW !! no scuff at all, extremely perfect !
Eguy1314
post Dec 14 2012, 09:07 AM

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Guys please state your phone colours. I want to know which colours got higher chance to get scuffed.
teikwing
post Dec 14 2012, 09:18 AM

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QUOTE(Eguy1314 @ Dec 14 2012, 09:07 AM)
Guys please state your phone colours. I want to know which colours got higher chance to get scuffed.
*
Scuffgate is only applicable to Black & Slate units due to the annodized slate color.
jep
post Dec 14 2012, 09:19 AM

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Anybody had like light/almost
White color on each side at the antenna part? (Top part with black line on each side supposed to be the antenna part)
Eguy1314
post Dec 14 2012, 09:25 AM

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QUOTE(teikwing @ Dec 14 2012, 09:18 AM)
Scuffgate is only applicable to Black & Slate units due to the annodized slate color.
*
I heard people said that white also got scuffgate issue but is less visible. hmm.gif
TSxproc
post Dec 14 2012, 09:41 AM

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QUOTE(JeffreyAvril @ Dec 14 2012, 03:56 AM)
checked just now at SOHO KL. Straight away can identify the scuff. Changed 1 to 1 on the spot (Y)
*
i wonder after took back then can change anot... btw what ur queue number...
stevenng97
post Dec 14 2012, 10:40 AM

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Ya after get iPhone was found nothing scuff happy haha
eudora88
post Dec 14 2012, 10:50 AM

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I order fr apple store, it ll reach on tues, if there is scuff gate issues, I don't know what I cab do with v it ady. ><
hope there is no.
jep
post Dec 14 2012, 01:22 PM

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QUOTE(xproc @ Dec 14 2012, 09:41 AM)
i wonder after took back then can change anot... btw what ur queue number...
*
My brother did just that..went back home..saw the defect..went back to klcc
Maxis centre..and they denied an exchange..almost went into a fight..now we're going to launch a report to tribunal..they claim that apple doesn't allow that..as long as it's working then you cannot change..got another guy with dented ip5 also denied..the reason we didn't check it's because it's an outright set meant as a gift thus we didn't opened it..when asked they say if anything can come back and claim..niw they're saying this bullsh*t..we'll let's see what the court will say about that..
TSxproc
post Dec 14 2012, 01:36 PM

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look like perfect phone is rare...
guitarleo
post Dec 14 2012, 01:42 PM

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black and slate, got a tiny small..... won't notice
harryfoo
post Dec 14 2012, 01:48 PM

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Looks like current batch suffers this issue.
jasonlim
post Dec 14 2012, 02:13 PM

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wat is slate?another new colour?
hovercraft97
post Dec 14 2012, 02:18 PM

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QUOTE(jep @ Dec 14 2012, 01:22 PM)
My brother did just that..went back home..saw the defect..went back to klcc
Maxis centre..and they denied an exchange..almost went into a fight..now we're going to launch a report to tribunal..they claim that apple doesn't allow that..as long as it's working then you cannot change..got another guy with dented ip5 also denied..the reason we didn't check it's because it's an outright set meant as a gift thus we didn't opened it..when asked they say if anything can come back and claim..niw they're saying this bullsh*t..we'll let's see what the court will say about that..
*
wah seriously???... mad.gif .. please keep us updated..

this thing shouldnt happen in the first place.. it must have warranty.. ask maxis for refund...
jep
post Dec 14 2012, 02:50 PM

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QUOTE(hovercraft97 @ Dec 14 2012, 02:18 PM)
wah seriously???...  mad.gif .. please keep us updated..

this thing shouldnt happen in the first place.. it must have warranty.. ask maxis for refund...
*
I think they've messed up the stocks agains this time...and this kind of thing just pushed aside..well..let's see..I'm going to use social media first..then if no response then legal it is..
hovercraft97
post Dec 14 2012, 02:54 PM

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QUOTE(jep @ Dec 14 2012, 02:50 PM)
I think they've messed up the stocks agains this time...and this kind of thing just pushed aside..well..let's see..I'm going to use social media first..then if no response then legal it is..
*
hmm.. please do share us the link here..

they have gone too far this time... not even 1 day and not accepting dent iphone 5... dafug!..

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