Kindly send some screenshots to us and we will assist.

Hi infested_ysy,

P35W v2 is a slim type gaming laptop from GIGABYTE and ILLEGEAR RS-15 (similar specification as P35W v2) is thicker with multicolor programmable backlight keyboard.

Latest update . After reformating everything is fine except for the fan problem and have already sent it to illegear for service

I have a suggestion. Can the 'bezel' of the monitor be matt?
The keyboard is matt, the top cover casing is matt. But the bezel is glossy. And it kinda annoys me. haha. Just saying that it looks odd to have a glossy part when the rest of the laptop is matt.

New model ILLEGEAR RE-15 EVO features backlight keyboard, modern speaker bar, curve edged palm rest and fingerprint reader.

http://store.illegear.com/re-series/19-ill...-re-15-evo.html

14/6/2014 Updates

1. New model RK-15 & RK-17


ILLEGEAR RK-15

Custom Specifications
15.6" Full HD Super Glossy Display (1920 x 1080)
Intel® HM86 Express Chipset
Intel® Core™ i7-4700MQ Processor (Up to Intel® Core™ i7-4900MQ Processor)
Nvidia GeForce GTX 850M 2GB GDDR3
4GB DDR3L 1600MHz SDRAM by default (Up to Crucial 16GB DDR3L 1600MHz SDRAM)
Seagate 500GB SSHD by default (1x SATA slot & 1x mSATA slot)
DVD Combo by default (Can be configured to Blu-ray reader and Blu-ray writer)
Sound Blaster™ Cinema
Two Built-in Speakers
Killer™ Wireless Technology Capable
HD Webcam and Built-in Microphone
2.4kg with Battery, 2.5" Storage Drive and Optical Drive
374(W) X 250(D) X 16.7~43.1(H)mm
Ships in 2 to 4 business days.

Starting from RM3,399





ILLEGEAR RK-17

Custom Specifications
17.3" Full HD Anti-Glare Display (1920 x 1080)
Intel® HM86 Express Chipset
4th Generation Intel® Core™ i7 Processor
Nvidia GeForce GTX 850M 2GB GDDR3
4GB DDR3L 1600MHz SDRAM by default (Up to Crucial 16GB DDR3L 1600MHz SDRAM)
Seagate 500GB SSHD by default (1x SATA slot & 1x mSATA slot)
DVD Combo by default (Can be configured to Blu-ray reader and Blu-ray writer)
Backlit Keyboard (Color Options Available)
Sound Blaster™ Cinema
Two Built-in Speakers
Killer™ Wireless Technology Capable
HD Webcam and Built-in Microphone
3kg with Battery, 2.5" Storage Drive and Optical Drive
413(W) x 272.8(D) x 36.4(H)mm
Ships in 2 to 4 business days.

Starting from RM3,699

2. Crucial M550 mSATA SSDs are available.

3. Nvidia Geforce GTX 860M 2GB GDDR5 is available on RE-13 Pro.

This post has been edited by Prince J: Jun 18 2014, 04:12 PM

ILLEGEAR RK-15 dual or single fan.
If dual fan with this price, that very nice.

This post has been edited by boonhan: Jun 15 2014, 03:28 AM

hello sir, I want to ask. Can I get Illegear products in Kuching, Malaysia?

If yes, can I have the exact address? Or maybe another retailer in here?

Hi Prince,

Is the RK-17 the same as the Clevo W670SJQ?

Saw this review for the W670SJQ but not sure if it's applicable. Does look very similar though.

http://www.notebookcheck.net/iBuyPower-Bat...w.118280.0.html

Thanks

Hi boonhan,

You won't need 2 fans for GTX 850M. The cooling of RK-15 is decent. Please refers to the review below:
http://www.notebookcheck.net/NVIDIA-GeForc...M.107795.0.html

Hi pascalmichaelis,

Please contact our Kuching reseller, we have dropped you a pm.

Hi Dbassnut,

Yes built on Clevo W670SJQ.

RK-15 is built on Clevo w650sj? Isn't it using gtx850m ddr3 instead of gddr5?

Hello,

I have gotten the RE-15 from them around January this year and everything was going fine. Around April if I remembered correctly, the fan had some grinding noise and it happens occasionally so I had it checked. Serviced it and everything was fine. After sometime the grinding happened again. I knew there was a problem with the fan, so I emailed them and ask. Support services claim it was normal. So, I told myself it is fine since they insisted that my fan is in good condition. After a month or so around May, it started vibrating and making a huge lot of noise. Now I'm 100% sure its not normal. Emailed them with a video attached and the still claimed that it's normal. I insisted that they check it out themselves so I had a meet up with them @ Starbucks . Marc came and check over it and said there was nothing wrong. But let me ask you guys a question, if there was something not righy about your laptop, you would definitely know right? I insisted that he take it back to their centre to check and he said he would charge Me if there weren't any problems. So I agreed. They took it back and changed it without any questions . I was satisfied with their services so no complaints .

Once ive gotten it back, decided to run it and just do some gaming . After that the graphic card decided to update. Let it run and boom, an error occurred. Blue screen from Microsoft and laptop kept shutting down and turning on after a second. Emailed them and they picked up the laptop for servicing. Processor was the problem , so they've changed it. They also stress tested it.

I was finally able to collect the laptop today so decided to test it again with dota 2. Played an hour, had some issues with 100% disk( since a while ago but programs installed are all for work n steam games ) but was satisfied. Just recently, I opened up dota 2 to just watch a game and the same thing occurred again. Now I'm really really frustrated cos all my work is inside and I have not been able to use my laptop for nearly 3weeks +. Is 1-1 exchange available for such cases? I really expected more from illegear since it's custom built laptops but my experience with their laptops has been very depressing and frustrating...

This post has been edited by ~@Sharks@~: Jun 16 2014, 09:27 PM

Dear kelvin,

Can you advise what sort of software did you use before the problem occured? What's the nvidia driver that you updated?

Just to be fair we did test your laptop for a length of two days with intensive programs in your os, nothing was happened.

I have used the original Nvidia software provided by the laptop to update the driver. Yes I do know that but the same problem occurring in the same program is just really annoying. I do not think this is a coincidence. I really feel that there is something faulty with the laptop .

I do not remember the version but I think its 338.xx

This post has been edited by ~@Sharks@~: Jun 16 2014, 10:38 PM

Dear kelvin,

You wouldn't operate a faulty laptop for more than 6 months.

The first Rma we only replaced the fan and there was nothing else changed in your pc. We also ran a stress test to make sure the fan is working properly with no noise.

The 2nd Rma we replaced the faulty processor. We did more intensive tests this time to make sure the processor was in good working condition.

Please send the details of the programs running in your computer to support@illegear.com.

Beside, please tell us the "stuck files and works" in your computer so we can backup during our next Rma and before returning to you. If the computer goes bad again on your end you still have the stuck files and works.

I am not able to send details of the programs running as the laptop would not start. Same thing occurring like the previous problem due to the processor. My files are all on desktop containing my assignments and notes. I really really hoPE that there wouldn't be any problems occurring anymore. Problems started during arnd April ( start to notice) and from May till today I am not able to use my laptop especially when I need it for work. I have gotten the laptop in Jan and barely even half a year, (Jan to May) I'm alrready having problems with it. I'm sure running a program like Dota 2 wouldn't be stressing the processor as much when you ran the stress test.

An e-mail had already sent to support earlier.

This post has been edited by ~@Sharks@~: Jun 17 2014, 05:19 AM

Dear Kelvin,

That sounds odd and we have really no idea why the computer spoilt by itself within few minutes after returning to you. We did quite a lot of tests (in two RMAs) and those tests were even performed in your own OS. It was working like a charm.

Will start focusing our diagnosis on your application and software.

This post has been edited by Prince J: Jun 17 2014, 02:13 PM

Okay, please do so. I'm curious about what's going on myself too. Nothing installed since I sent it for the fan replacement. Before that, nothing suspicious I have installed too.... When can I meet up with you guys for the pick up? Support services hasn't reply my e-mail yet.

This post has been edited by ~@Sharks@~: Jun 17 2014, 02:34 PM

Hi guys, i'm hearing a weird clicking sound from my hard drive in RE-15

i know if hdd click it would be catastrophic, are there any fixes for this?

Hi SoZa,

That must be the sound from WD Black 500GB 7200RPM, that is normal on every WD Black 500GB.