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> Complaint against tashfinsheikh - Maxis broadband, Long delay and twist of facts. [SOLVED]

ddr3
post Oct 29 2012, 09:58 PM

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QUOTE(bryant601 @ Oct 29 2012, 09:56 PM)
holiday, do help me calculate if i send application to Tash on 6th, 8th he said that he sent in my application so around when i should get my sim and when it will be activated?
*
if realli send to 8th, if realli lah. any holiday around that week? considered you are not MNP, clearing blacklisted or unsettled payment, my best best guess is around 15th.... biggrin.gif
bryant601
post Oct 29 2012, 10:01 PM

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QUOTE(ddr3 @ Oct 29 2012, 09:58 PM)
if realli send to 8th, if realli lah. any holiday around that week? considered you are not MNP, clearing blacklisted or unsettled payment, my best best guess is around 15th.... biggrin.gif
*
thanks, btw im getting new number, not blacklisted by any network operator and maxis do owe me rm120 for my current line. my guess for latest date i get my sim and activated by today, which till today, this time my sim not yet active. and tash giving me all those bullshits

This post has been edited by bryant601: Oct 29 2012, 10:03 PM
kentzhailee
post Oct 29 2012, 10:03 PM

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QUOTE(bryant601 @ Oct 29 2012, 10:01 PM)
thanks, btw im getting new sim, not blacklisted by any network operator and maxis do owe me rm120 for my current line. my guess for latest date i get my sim and activated by today, which till today, this time my sim not yet active. and tash giving me all those bullshits
*
btw .. who send you the simcard ? from maxis ? or from twistedfactsheikh ?
ddr3
post Oct 29 2012, 10:04 PM

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QUOTE(bryant601 @ Oct 29 2012, 10:01 PM)
thanks, btw im getting new sim, not blacklisted by any network operator and maxis do owe me rm120 for my current line. my guess for latest date i get my sim and activated by today, which till today, this time my sim not yet active. and tash giving me all those bullshits
*
if send in 25th, maybe a little bit late as met with the raya korban holiday and sunday summore, even my batch also didnt activate yet cry.gif but nvm, sure maxis is doing their job (not like those who claimed them to be LAZY and so on). maybe early NOV urs will be activated biggrin.gif just my best guess only
bryant601
post Oct 29 2012, 10:08 PM

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QUOTE(kentzhailee @ Oct 29 2012, 10:03 PM)
btw .. who send you the simcard ? from maxis ? or from twistedfactsheikh ?
*
from back of the parcel it stated is Tashfin Sheikh,
1-G-1, Desa Marina Lengkok Telok Bahang, 11050 Telok Bahang, Pahang.

QUOTE(ddr3 @ Oct 29 2012, 10:04 PM)
if send in 25th, maybe a little bit late as met with the raya korban holiday and sunday summore, even my batch also didnt activate yet  cry.gif but nvm, sure maxis is doing their job (not like those who claimed them to be LAZY and so on). maybe early NOV urs will be activated  biggrin.gif just my best guess only
*
thanks for the info mate, i know maxis will be doing their job once they receive the money from customer. but tash seems like hiding something from his own customer. oh ya as just to clarify do you send receipt to ur customer and do you keep a copy as a proof for your own?
ddr3
post Oct 29 2012, 10:12 PM

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QUOTE(bryant601 @ Oct 29 2012, 10:08 PM)
from back of the parcel it stated is Tashfin Sheikh,
1-G-1, Desa Marina Lengkok Telok Bahang, 11050 Telok Bahang, Pahang.
thanks for the info mate, i know maxis will be doing their job once they receive the money from customer. but tash seems like hiding something from his own customer. oh ya as just to clarify do you send receipt to ur customer and do you keep a copy as a proof for your own?
*
haha, my customers are not as much as his i guess so (sikit sngt) i did manage to keep a list and keep track of those who applied with me biggrin.gif no receipt, just the tracking code of post ekspress (hilang can refer back the code)

sometimes maybe the address wrote wrongly (my bad) but still thanks to the tracking code, still can find back, not lost nod.gif
bryant601
post Oct 29 2012, 10:16 PM

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QUOTE(ddr3 @ Oct 29 2012, 10:12 PM)
haha, my customers are not as much as his i guess so (sikit sngt) i did manage to keep a list and keep track of those who applied with me  biggrin.gif no receipt, just the tracking code of post ekspress (hilang can refer back the code)

sometimes maybe the address wrote wrongly (my bad) but still thanks to the tracking code, still can find back, not lost  nod.gif
*
if i know u got sell this package then i sure will get from u man.. but too bad! oh ya the copy of the application form only got 1 copy? which mean that the copy will be sent to maxis?
ddr3
post Oct 29 2012, 10:18 PM

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QUOTE(bryant601 @ Oct 29 2012, 10:16 PM)
if i know u got sell this package then i sure will get from u man.. but too bad! oh ya the copy of the application form only got 1 copy? which mean that the copy will be sent to maxis?
*
yes, if im not mistaken, im using the pdf file, so not too sure about that biggrin.gif but at least i did keep track of those who subscribed with mein case you know some one claimed he subscribed form me and didnt get the sim and so on biggrin.gif
bryant601
post Oct 29 2012, 10:20 PM

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QUOTE(ddr3 @ Oct 29 2012, 10:18 PM)
yes, if im not mistaken, im using the pdf file, so not too sure about that biggrin.gif but at least i did keep track of those who subscribed with mein case you know some one claimed he subscribed form me and didnt get the sim and so on biggrin.gif
*
gahhhh.. thanks man for the info.. biggrin.gif
LEVIATHAN
post Oct 30 2012, 09:04 AM

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Bro bryant601,

In my case,

* * *

28/09, I applied with Sheikh.

05/10, he updated me that my application is in activation process.

08/10, he asked me if Maxis already called me or not. I told him I won't be able to pickup any phone call as I'm working 6AM-6PM day shift. I seriously cannot pickup any phone call even I wanted to. He promised me to give me the person handling my application's number.

15/10, he said he done something so there might no need for the call.

17/10, I asked what's the status of my application. He answered, under activation process. He told me he's not sure why it takes so long, he'll investigate.

18/10, he insisted that Maxis called. Asked me to check my log. I asked for the person handling my application's number. He cannot give, not until tomorrow at 10.30PM fastest.

19/10, I asked for a copy of my application. I wanted to see Maxis' stamp or whatever on my application. He said cannot. All deleted for security reason.

20/10, he gave the person handling my registration's number. See 08/10 above.

22/10, he updated when I asked. Under activation process. I asked for a full refund. He said cannot already at the 'last activation stage'.

23/10, Maxis called. OMGG! And I received a tracking no. from the person handling my registration.

24/10, I received my sim.

25/10, and finally it is activated.

* * *

And here's the kicker. I asked the Maxis person who called me on 24/10, when Sheikh submitted my application. She said, only last week which is sometime on 15-19/10. Wow!

On 08/10 he already 'planted' the idea that Maxis already called me. He 'planted' the idea I'm the one not picking up. On 18/10 he's 'shifting' the blame to me. And on 24/10 he said I'm a person with bad behavior.

That's my experience with Sheikh, so far.

My second point is, can you see how fast things move after my application changed hand? Maxis called 23/10 and two days after that I can use my sim. All after Sheikh submitted my application.

Do you catch my next point?
nestlebliss
post Oct 30 2012, 10:52 AM

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I really hate to do this, but i feel like i have to. I am not one who jumps the guns when faced with a problem. However, with what has been going on i feel i have the right to be agrieved.

On the 20th of September i banked in RM600 for 2 sims. Only around 2 weeks ago i received 1 of the sim card. It is now 30th of October and i have yet to receive my 2nd sim.

For the first sim he told me to get the sim replacement from maxis center by just showing my IC.
Went there and maxis wont even entertain me without any proper details. Just for the sellers knowledge, i had to take a day off , drive 1+ hour + tol + fuel to get to the center only to have Maxis tell me i need details on the sim card. A few sms'es and a couple of phone call later, seller said he have the card with him and didnt mail it to me. He asked me for my address and i give it to him. Few days later i received the sim and its already activated. Everything seems fine and i was one happy customer.


But then, till now i've yet to receive the 2nd sim. he even told me to get the sim replacement again and i agreed to it. But this time i refused to go until he provide me with the details of the sim. Till today i've not received any details over the sim card. He blamed it on the holidays and maxis not answering his queries.

I am fed up with all the waiting now. HOW is it that maxis can be so slow? is it really maxis or is it him? I dont know but im starting to feel like its him.

I am not here to say seller is a scammer, or not trustworthy but he needs to improve the way he handles his customers. We are talking a lot of money here ( for me atleast im no rich guy).

I hope TS gets his SHIT together and buck up as i am sick of excuses.


bryant601
post Oct 30 2012, 05:37 PM

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From: melaka


QUOTE(LEVIATHAN @ Oct 30 2012, 09:04 AM)
Bro bryant601,

In my case,

* * *

28/09, I applied with Sheikh.

05/10, he updated me that my application is in activation process.

08/10, he asked me if Maxis already called me or not. I told him I won't be able to pickup any phone call as I'm working 6AM-6PM day shift. I seriously cannot pickup any phone call even I wanted to. He promised me to give me the person handling my application's number.

15/10, he said he done something so there might no need for the call.

17/10, I asked what's the status of my application. He answered, under activation process. He told me he's not sure why it takes so long, he'll investigate.

18/10, he insisted that Maxis called. Asked me to check my log. I asked for the person handling my application's number. He cannot give, not until tomorrow at 10.30PM fastest.

19/10, I asked for a copy of my application. I wanted to see Maxis' stamp or whatever on my application. He said cannot. All deleted for security reason.

20/10, he gave the person handling my registration's number. See 08/10 above.

22/10, he updated when I asked. Under activation process. I asked for a full refund. He said cannot already at the 'last activation stage'.

23/10, Maxis called. OMGG! And I received a tracking no. from the person handling my registration.

24/10, I received my sim.

25/10, and finally it is activated.

* * *

And here's the kicker. I asked the Maxis person who called me on 24/10, when Sheikh submitted my application. She said, only last week which is sometime on 15-19/10. Wow!

On 08/10 he already 'planted' the idea that Maxis already called me. He 'planted' the idea I'm the one not picking up. On 18/10 he's 'shifting' the blame to me. And on 24/10 he said I'm a person with bad behavior.

That's my experience with Sheikh, so far.

My second point is, can you see how fast things move after my application changed hand? Maxis called 23/10 and two days after that I can use my sim. All after Sheikh submitted my application.

Do you catch my next point?
*
i know, suppose once maxis receive customer's money they will process it immediately. if the case that on 8th oct send in application i should be having my sim on 9th and activation should be around 15th latest. except as what tash claim, maxis staffs are LAZY. now he's telling me that he not able to reply me due to he is busy settling my application hmm.gif hmm.gif


Added on October 30, 2012, 5:42 pm
QUOTE(nestlebliss @ Oct 30 2012, 10:52 AM)
I really hate to do this, but i feel like i have to. I am not one who jumps the guns when faced with a problem. However, with what has been going on i feel i have the right to be agrieved.

On the 20th of September i banked in RM600 for 2 sims. Only around 2 weeks ago i received 1 of the sim card. It is now 30th of October and i have yet to receive my 2nd sim.

For the first sim he told me to get the sim replacement from maxis center by just showing my IC.
Went there and maxis wont even entertain me without any proper details. Just for the sellers knowledge, i had to take a day off , drive 1+ hour + tol + fuel to get to the center only to have Maxis tell me i need details on the sim card. A few sms'es and a couple of phone call later, seller said he have the card with him and didnt mail it to me. He asked me for my address and i give it to him. Few days later i received the sim and its already activated. Everything seems fine and i was one happy customer.
But then, till now i've yet to receive the 2nd sim. he even told me to get the sim replacement again and i agreed to it. But this time i refused to go until he provide me with the details of the sim. Till today i've not received any details over the sim card. He blamed it on the holidays and maxis not answering his queries.

I am fed up with all the waiting now. HOW is it that maxis can be so slow? is it really maxis or is it him? I dont know but im starting to feel like its him.

I am not here to say seller is a scammer, or not trustworthy but he needs to improve the way he handles his customers. We are talking a lot of money here ( for me atleast im no rich guy).

I hope TS gets his SHIT together and buck up as i am sick of excuses.
*
someone really needs to teach him some lesson so that he will only learn. im starting to lose my patience. am needing internet desperately so that i can finish my works in my room but looks like i need to wait for like nearing a month and still i dont see any "light" that my sim would be active in anytime soon

wow, rm600 is my allowance for whole month man, guess u can guess what my job is.


---------------------------------------------------------------------------------------------------------------------------------
update 30/10/2012

received call my sim will be active before friday

------------------------------------
update on 31/10/2012

sim activated

This post has been edited by bryant601: Oct 31 2012, 06:50 PM
kenluvs
post Oct 30 2012, 10:53 PM

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QUOTE(tashfinsheikh @ Oct 25 2012, 01:42 AM)
Post Express postages tend to get lost a lot, just now have finally stopped using it

I hope Post Laju won't be as problematic as Post Express

If you have any other recommended postage service, please do let me know smile.gif
*
Hi there tashfisheikh,

well, maybe you could look at Skynet?
did u used that courier company before? i think it's not bad. they will call your number if you provided it in case you weren't at home during the delivery.
once, i wasn't at home they called and asked when can they send it..and i told them in the afternoon coz they previously came in the morning and they did sent the parcel in the afternoon.

just my recommendation. smile.gif



taaron
post Oct 31 2012, 01:14 PM

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I have already got the simcard replacement from Maxis center and now my case is deemed as SOLVED. Simcard was activated since Oct 1 according to the Maxis staff.
n0v1ce
post Oct 31 2012, 01:38 PM

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QUOTE(taaron @ Oct 31 2012, 01:14 PM)
I have already got the simcard replacement from Maxis center and now my case is deemed as SOLVED. Simcard was activated since Oct 1 according to the Maxis staff.
*
Nice to hear that but my speed seems capped lately ... no more superb speed sad.gif
KaiZo92
post Oct 31 2012, 03:53 PM

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QUOTE(taaron @ Oct 31 2012, 01:14 PM)
I have already got the simcard replacement from Maxis center and now my case is deemed as SOLVED. Simcard was activated since Oct 1 according to the Maxis staff.
*
Even if you case is solved can i post my side of story here? It's much more interesting (and twisted) icon_idea.gif.
ddr3
post Oct 31 2012, 04:07 PM

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QUOTE(KaiZo92 @ Oct 31 2012, 03:53 PM)
Even if you case is solved can i post my side of story here? It's much more interesting (and twisted)  icon_idea.gif.
*
a time frame of the complete story perhaps?
zengdegil
post Oct 31 2012, 06:58 PM

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QUOTE(ddr3 @ Oct 29 2012, 10:12 PM)
haha, my customers are not as much as his i guess so (sikit sngt) i did manage to keep a list and keep track of those who applied with me  biggrin.gif no receipt, just the tracking code of post ekspress (hilang can refer back the code)

sometimes maybe the address wrote wrongly (my bad) but still thanks to the tracking code, still can find back, not lost  nod.gif
*
icon_rolleyes.gif saya faham...no problem...hehehehe
KaiZo92
post Oct 31 2012, 08:00 PM

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QUOTE(ddr3 @ Oct 31 2012, 04:07 PM)
a time frame of the complete story perhaps?
*
Perhaps smile.gif Will post soon.
ddr3
post Oct 31 2012, 08:09 PM

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QUOTE(zengdegil @ Oct 31 2012, 06:58 PM)
icon_rolleyes.gif saya faham...no problem...hehehehe
*
haha, mybad, thanks for the consideration, nasib baik bro banyak bersabar notworthy.gif a very good customer laugh.gif

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