Forumer you are complaining against: tashfinsheikh

Item being sold/bought: Maxis mobile broadband (MIFI Modem and Simcard)

Original thread link: http://forum.lowyat.net/topic/2318481
Here is my 1st initial unsatisfied complaint in his thread --> http://forum.lowyat.net/topic/2318481/+2560#

Date of transaction: 22 September 2012

Amount of money involved: RM950.00

Details of the complaint :

The main reason I'm posting here is due to the long delay of parcel still not received by me and the twist of facts by the seller. I'm going to post the timeline of what had happened in below in order to give a brief idea to all of you, please look closely on the timing.

Timeline:
Sep 22 (Saturday) - Paid a lump sum of RM950 to the seller by following his instructions

Sep 27 (Thursday) - Received call from Maxis for customer verification purpose. I am not sure if it was a GENUINE call or not. I still have my call history and the phone number was 012-5019143. However, I've sent a PM to the seller to inform him that I have received a verification call from Maxis. The seller told me that at this point of time, I should wait for the simcard to be activated and sent to me. Right after that, he sent a registration form and requested me to email the form back to him after completing the required details on the form.

Sep 28 (Friday) - I have completed the registration form and sent that form to his email. By the way, somehow I felt curious as to why I received the verification call from Maxis eventhough I have not yet sent the completed registration form to the seller. Is this in a correct order, received call then send the registration form later?

Oct 6 (Saturday) - Sent a PM to the seller asking on the status as totally no updates or news from the seller to tell what is going on. Seller replied and informed that Maxis will update him on Oct 8 (Monday).

Oct 10 (Wednesday) - I knew that the seller informed me that Maxis will update him on Oct 8 (Monday), however there is no news/updates from the seller until Oct 10 (Wednesday). I chose to wait until Oct 10 (Wednesday) to give some time to the seller as he might be busy or Maxis busy. I then sent a PM again to the seller to ask on the status, at this point of time I'm starting to get a little frustrated.

Oct 11 (Thursday) - Finally the seller replied my PM, however his reply was strange. In his reply, he asked me whether I have received the verification call from Maxis. What? Why ask me again on this? I have already told him that I already received such call since Sep 27. I told him to refer to my PM on Sep 27 on the Maxis call. Next, he said my postage is under transition and was posted since Oct 6 (Saturday).

Oct 15 (Monday) - Still not yet received the parcel ever since from Oct 6, 1 week has passed. I sent PM to the seller to ask how was it sent out and he told me that it was sent through Post Express. He offered to try to find the tracking number, and he even reconfirmed with me that the parcel was already sent out a week ago, and told me that I should have received it at this point of time.

Oct 16 (Tuesday) - A day has passed, sent a PM to seller on whether he managed to find the tracking number.

Oct 17 (Wednesday) - He then replied that he is not yet been able to get the tracking number. Besides that, he listed out my exact address that the parcel was posted out to, and also gave me the new phone number registered under my new simcard which was under the broadband simcard. I told him to follow up on this matter, but instead he sent a PM to me asking have i still not received the mail, and if not, he told me only got 1 way which was asking me to go Maxis center to get a simcard replacement. This suggestion is useless as I am still waiting to receive the modem. Although I can always get a simcard replacement, how am I going to use it without the modem?

Oct 18 (Thursday) - Postage since Oct 6, but still not yet received by me. Seller told me that all the parcel from a week ago got LOST during transit. Told me some have received, some did not received.

Oct 21 (Sunday) - Sent another PM to the seller on whether any action has been taken by him. Not long after, he told me that he has taken action and a NEW modem is going to be posted to me. In addition, he still asked me whether I am sure or not that I didn't received the old modem and simcard at my address. Pointless question if you get what I meant. If I have the tracking number, for sure I will do my part and investigate with Post Office on the status. He even told me that I NEED to go to Maxis center to get the simcard replacement. Same question asked again..Then, I told him that since a NEW modem is going to be posted to me, why not include the simcard? Why must tell me to get a simcard replacement from Maxis center? Why must I do that? If the seller insist to do so, ok then I'll go get a simcard replacement. But who is going to pay for the replacement? I have not asked the seller if he is going to pay, but I have found out that one of his customer has no choice to get the simcard replacement (instructed by the seller) and in the end the customer was the person who bear the cost. The seller sent a PM to me that he will try to get the tracking number and inform me by the next day Oct 22 (Monday).

Oct 22 (Monday) - At this point of time, I should expect some response from the seller. But none and I decided not to PM on this day and only to voice out on the next day Oct 23 (Tuesday).

Oct 23 (Tuesday) - Still no news from the seller after i sent a PM asking on status. I knew that he was online but no response from him. My PM was sent on afternoon, and his last active time was on the same day 6:08PM.

Oct 24 (Today) - Finally got a response from him. Please refer below for the response given by him. I haven't replied to him yet, but anyway please refer to my response in blue colour below.

UPDATE as at 31/10/2012 - Simcard replacement had been done through Maxis center and modem cost refunded. Case SOLVED.

This post has been edited by taaron: Oct 31 2012, 01:17 PM

bro, from your explanation, very obvious those are twist of facts..However, I'm not blaming him as SCAMMER, just that the type of responsibility is not there and not expected by us..I'm raising my dissatisfaction only

Please don't do such accusations towards the seller. I have trust on him but the way the trade has been done is off my expectation as a customer. Once again, please be cautious before concluding that it is a scam as other unaware customers may change their perception towards the seller that the trade was a scam. His trade history is well established and we do not want to spoil such reputation by saying it is a scam.

Bro tashfinsheikh,

I appreciate that you are here to discuss and solve the problem openly in this thread. I would like to clarify one thing, I have trust upon you and I never ever label you or your trade as SCAM. I am very sensitive towards using such word, as a simple word as that is enough to be destructive towards anyone who is accused with. I'm saying this just to be clear to everyone, as there are some people who posted straight away jumping into conclusion and deeming it as scam which we do not like to be associated with it.

On the other hand, you are suspecting me that I have already received the simcard, but before having such suspicion towards me, the best solution is to get the tracking number and find out what had gone wrong. But now both of us do not have the tracking number, therefore I don't think it's right to directly have a suspicion towards me, this is jumping into conclusion without valid facts. You suspected me of lying that I have not received, but I can also suspect you that the parcel was not sent out. However, did i directly mention and suspect you of scam? NO! What I am trying to point out in this dispute thread is the way how the trade is handled, not about SCAM. I acknowledged that I myself may be impatient in certain times due to deep frustration, however it is important that traders are capable of handling such behaviours as other people out there has different traits of personality, which means they might deal in much different way. Ok, now you have explained that you have worked really hard to tackle on different customer case in which you have difficulty in coping up with other customers demands. I then now understand your difficult situation, but I still think that it will better for you to inform us that you are really on bad times in coping up such challenges, so that we understand and won't keep pushing you. If you are busy, just say it out, don't let the others guessing what are you up to. I'm saying this because your other customers are also currently facing the same delay. A lot of them posted on your selling thread, and there was no clarification from you to inform us on your difficulties. I hope you would be able to consider and improve this matter.

Another point I would like to point out, you shouldn't just push your customers to directly go Maxis center to request simcard replacement. For other customers who only applied the simcard package without phone/modem, it is more appropriate for them to do so as simcard replacement is easy and can be done instantly. By doing so, they can directly utilise the simcard. For my case, I don't think it is very important to get the simcard replacement. I can easily get the simcard replacement, but I won't be able to utilise straight away. I need the modem that was included in the plan that I applied. The priority now is the modem, as once I have received the modem, the simcard can be obtained in a very short time through replacement. Without the modem, the simcard is not my priority. About the RM25 replacement cost, I am raising this matter as one your customer is saddened by the fact that he had to bear the cost. This dispute thread is not for me alone, it means a lot to other customers too which I am helping them to raise their concerns. And I just received PM from that customer informing that he has received a PM from you just now offering to refund the RM25. I'm not sure what had gone wrong in the past between you and him. Why is it only now then the offer of refund can be made to him after this thread has been opened? But anyway, it is good now that you are offering a solution to us (not me alone), or else troubles will get deeper as time flies.

By looking at the solutions that you offer to me, why are you suddenly unable to refund me the full amount as what you told me in PM few moments ago? Please let me know on this.

Since you are unable to provide the full refund, I have now decided to solve this dispute once and for all by having you do your part in refunding the modem price to me and me visiting Maxis center to get a simcard replacement. You are now still retaining your deal with me instead of fully losing it for full refund. Once you have refunded the modem price of RM650.00 to me, I'll use that money to purchase a modem by my own and get that simcard replacement. If you are agreeable with it, please respond on this thread. Don't offer me some funny refund options in PM.

LEVIATHAN, thank you for voicing out the things that had went wrong between you and the seller. I have to ask one thing as this had slipped out of my mind previously, do I need the paperworks if i go to Maxis center to get the simcard replacement?

On the other hand, I would like to inform that I have received the RM650.00 (refund of the modem price) yesterday in my bank account, should be from the seller but he did not informed me on the successful transfer of funds. Lack of communication again here. Now what is left to settle my case is the simcard replacement. I am not sure if I need the seller's paperworks in order for me to deal with Maxis on the simcard replacement, therefore I need clarification on this matter. FYI, I will be going to overseas and will be back on 31/10/2012 (Wednesday). I can only go to Maxis center on next Wednesday.

Update: I've just checked my email. Seller has sent an email (Today, 1:21PM) to me to inform on the refund of RM650.00.

This post has been edited by taaron: Oct 26 2012, 01:54 PM

Of course I know Lowyat forum was down last night. You have my phone number and email, you could have informed to me yesterday by using them. Your email to me? Only today 1:21PM you've sent that email to me, NOT yesterday.

You try to judge yourself how you treat your other customers too



So now you blaming me again because I have created this dispute thread right? You said I acted like a child right because I complain right? I caused you many problems and ruin your vacation right? And even kept repeating KARMA will bite me right?

Your way of handling the trade is very terrible and I want to show to everybody in this forum through this dispute thread. Anything wrong for me to tell the truth to all people here? All your customers have the right to know how you have disappointed me. And earlier before, you tell me u want to do FULL REFUND if i delete this dispute thread right?! You are so clever want to COVER UP your ugly side of your business, don't want other people to know how you deal right?

Now you see, not only me complain, other customers also complain you too. Your service attitude is spoilt to the maximum. And yea, you have a great number of satisfied customers too because nothing has gone wrong with them. You don't ever think that only a handful of dissatisfied of customers is nothing..DISSATISFIED CUSTOMER = COMPLAIN..simple as that..what for need to cover up?! no matter how much money you give me to shut up or cover up also i don't care..You give me RM100K money i burn it in front of you. You think your business so important and customers are little peanuts..

You better change your attitude!

This post has been edited by taaron: Oct 26 2012, 06:15 PM

I have already got the simcard replacement from Maxis center and now my case is deemed as SOLVED. Simcard was activated since Oct 1 according to the Maxis staff.

although my case was already solved, currently i've seen some of the seller's customers facing some "similar pattern" of problem..received Simcard but modem/phone not received yet..this type of pattern is exactly the same as my case, in which later on I have opted for refund on the modem..kesian the customers waiting for damn long and don't know will wait until when..lack of communication too until some customers became worried and they don't know what is happening..To all of you customers who are currently facing delays with the seller, please make your complain, there's nothing to hide as everybody needs to know how customers are badly treated..

i'm now seeing complaints from other customers in his thread now..the way i see it, seems no signs of improvement in delivering quality service to customers..

no internet connection excuse cant check account number? he could have call/sms you to ask for account number instead of that excuse..some more delay in replying you after you have tried to contact him many times..

bro, he said your SIM has been posted and did you actually received it? not clear from the statements above.

my sim replacement cost RM25 i just consider it as "bad debts"...if he want to pay no problems too...if want to ignore also can too..doesn't make any difference dy..

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Added on November 29, 2012, 11:36 pmdoesn't matter as long those customers can wait and "satisfied" with his service..none of our concern anymore..we have done what are we supposed to do dy in this thread..

This post has been edited by taaron: Nov 29 2012, 11:36 PM

still left 1 more hour for you to receive the refund..hope he keeps his promise..well, not to say 'hope', but he MUST!

pls read properly what I have written and who I replied to..

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Added on December 2, 2012, 10:42 ambro, what's your status?

This post has been edited by taaron: Dec 2 2012, 10:42 AM