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Travel Bad Travel agencies & Complains , Including hotels & marketing ploys

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HighRoller84
post Oct 26 2012, 07:35 PM

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Any experience with cuti.my ?
Trusted or....?
eugeneooi
post Nov 16 2012, 09:19 AM

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QUOTE(Feonfeon @ Oct 2 2012, 01:35 PM)
hi all

this my itinerary for last week trip:

Returning home to Malaysia

Cleveland---->Chicago via American Eagle
Chicago (9:05PM)---->Beijing(11:30PM) via American Airlines (11 hours flight)
Beijing (1:30AM)---->KLIA (7:40AM) via MAS (6 hours flight)
LCCT (1:05PM)--->Miri (3:10PM) via Air Asia

Beijing has same time with Malaysia.

My agent had arrange all this tickets for my husband and i.
what happen is, he fail to notice that once we arrived at Beijing airport at terminal 3, we need to go to terminal 2 to check in for MAS.
Terminal 3 and 2 is 15 mins distance.

The MAS counter in T2 will close strictly 1 hour before departure and I was given just 1 hour to do the whole procedure plus waiting for public transport in one hour.
Taken from website search:

In T3:
Arrive at the International Arrival Level at 3F of T3-E → proceed with transfer procedures → pass through the Transit Inspection in special passage in the east or west → take special elevator downstairs to International Departure Level at 2F of T3-E → catch an APM mini-train* to arrive at the international Baggage Claim Area at 2F of T3-C. Later, passengers should make a factual declaration to the Customs by completing a Declaration Form. Finally, you could leave the T3 airport by bus or cab, both of which are available at 1F of T3-C **

In T2:
Enter Departure Room → proceed with international flights transfer procedures at the D-I Transfer Counter → go to the Transfer Hall → check boarding pass → go to Customs, Immigration and Quarantine → go through the Heath & Quarantine Inspection → pass through the Exit Frontier Inspection → accept Security Inspection → accept Customs Inspection → Waiting & Boarding

» Click to show Spoiler - click again to hide... «


Sum it up all together, all this procedures could take 1 hour more or less.
My agent only put 2 hours gap (and we need to check in 1 hour before time to Malaysia).

so what happens?

We missed the flight and we had to rebook a new tickets plus connecting flight back to miri.
I want to ask opinions, who should hold responsibilities for all the cost? we had to bought new tickets+pay expensive private cab+overnight at hotel.
*
As you use a travel agent, it's their responsibility to advise you and arrange the proper connection for you.

Just curious, why did America Airlines did not do through check in for you? Were your American Airlines and Malaysia Airlines ticket issued separately?


Feonfeon
post Nov 16 2012, 10:03 AM

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QUOTE(eugeneooi @ Nov 16 2012, 09:19 AM)
As you use a travel agent, it's their responsibility to advise you and arrange the proper connection for you.

Just curious, why did America Airlines did not do through check in for you? Were your American Airlines and Malaysia Airlines ticket issued separately?
*
All tickets are bought under 1 booking number, and i only understand this after the incident; the whole itinerary are paid to AA while MAS only act as '3rd party' to transport us back. but to get the MAS boarding Pas, we hav to go thru the MAS counter at Beijing. In Ohio (first airport, we were issued 2 boarding pass only which is to Chicago and to Beijing).


We write to AA and they confirmed there is a slight delay during the arrival and our travel agent 100% blame AA and request us to get refund from AA.

at this point, we personally think our travel agent fail to plan and not aware that the both terminal in beijing are not connected. this resulted us to missed ONE WORKING DAY and also extra expenses of RM4.5K. cry.gif cry.gif cry.gif
aidan_yaw
post Nov 16 2012, 03:26 PM

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What is the best travel agency? thumbup.gif
stimix
post Nov 16 2012, 05:09 PM

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From: Puchong, Selangor



QUOTE(aidan_yaw @ Nov 16 2012, 03:26 PM)
What is the best travel agency?  thumbup.gif
*
No need to use agent and DIY is the best smile.gif
eugeneooi
post Dec 3 2012, 03:11 PM

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QUOTE(stimix @ Nov 16 2012, 05:09 PM)
No need to use agent and DIY is the best  :)
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Got pros and cons. DIY means you need to spend time to do research, compare prices, etc. And when you book a flight timing wrongly, you got no one to blame but yourself.

With travel agent, they do the work for you. You can even ask them for travel tips, best places to shop, eat...etc. When your flight is grounded and you are standing in line to have your flight rebooked by the airline staff, you will wish you had a travel agent who you can call and do the work for you while you can sit down and have coffee. Sometimes travel agent can have better rates that online, they also have good connections with hotels which can help you get a room during peak season when everything is sold out. You just need to find a good, reputable travel agent.
SUScute_miao
post Dec 28 2012, 10:37 PM

Look at MY STARS!!!!!!!!!
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Good days to you. heard before Holiday Asia Network Sdn Bhd?

Are they reliable?

please advise.
zhongyuan
post Jan 6 2013, 10:29 PM

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Any Travel agency good at Europe tour recommend around Penang area? Please advise icon_question.gif

This post has been edited by zhongyuan: Jan 6 2013, 10:30 PM
bensofian
post Mar 1 2013, 06:25 AM

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QUOTE(whloh @ Mar 22 2012, 02:28 PM)
I am just another victim, the person in-charge in the office is so fierry ... only read this post and realized my whole stash of holiday vouchers gonna be waste paper now .....  They were in so many different company name and address ... Quantum Holidays, Quantum Success and Quantum Rewards ....

And the person in charge also ask me to lodge Tribunal report if i want, he said there's many delighted customers and i am the one who had issue only ..
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Hananta? Is that the name of the owner? Can't believe i read all the posts back on 2009 and find out i am dealing with the person whose cheating many money. What la.

Try this site;http://www.leisurexperience.com.my/my/

This post has been edited by bensofian: Mar 1 2013, 06:28 AM
Jcheerios
post Mar 5 2013, 04:59 PM

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QUOTE(zhongyuan @ Jan 6 2013, 10:29 PM)
Any Travel agency good at Europe tour recommend around Penang area? Please advise icon_question.gif
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Discovery Overland Holidays. An inbound travel agency. Europe is one of their main markets.
fun_feng
post Apr 17 2013, 05:01 PM

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Any good travel agency in Penang? I am looking for a 2D1N tour package to Cameron Highland
zhongyuan
post Apr 18 2013, 03:56 PM

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QUOTE(Jcheerios @ Mar 5 2013, 04:59 PM)
Discovery Overland Holidays. An inbound travel agency. Europe is one of their main markets.
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Thanks for the info Jcheerios.
Have you travel with them before?
TSjuichuan
post Apr 19 2013, 11:32 PM

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From: Klang, Sel


QUOTE(Jcheerios @ Mar 5 2013, 04:59 PM)
Discovery Overland Holidays. An inbound travel agency. Europe is one of their main markets.
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Very reputable agency and recommended by many local Malaysia tour guides.

Hi all,

I am establishing my own travel agency and is in the process of obtaining the license from Ministry of Tourism. The officers are checking my office tomorrow and hopefully can get the license issued soon so I can start selling my products! rclxm9.gif

Here's my company information:
Madam Wong Har Chow / Ms. Leong Jui Chuan (JC)
Managing Director
Green Trekkers Sdn. Bhd.
Company No. 1014407-A
No. 21-1, Jalan Kemuning Prima C33/C,
40400 Shah Alam,
Selangor.
Mobile: +6016 2898260 / +6013-3365628
Website: www.greentrekkers.my

We major in Sabah and Sarawak (Mulu Caves) tours but looking into opening up more travel products locally. BTW we are Inbound travel agency, which means we provide tour products to Malaysian traveling domestically and foreigners coming into Malaysia.

Hope to be of service soon!

Updates: Successfully obtain license from Ministry of Tourism. KPL license number 7036. rclxm9.gif

Join my facebook group at Green Trekkers Sdn Bhd
dr_jogho
post Jun 16 2013, 09:07 AM

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QUOTE(fun_feng @ Apr 17 2013, 05:01 PM)
Any good travel agency in Penang? I am looking for a 2D1N tour package to Cameron Highland
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if i prefer go myself to there.
easy to shopping etc
even that not to far from penang maybe just 3 hours
xpole
post Jul 17 2013, 12:54 PM

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Anyone can suggest me a good travel agencies?

I plan to go Japan with my friends. Thank You smile.gif
sujitsood
post Jul 17 2013, 07:57 PM

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Ones i booked Meru cab for Mumbai airport drop and before 15 min of pickup they said cab is not available so we are unable to send a cab. I had missed my flight for Kolkata and not getting any kind of reimbursement from Meru cab.

This post has been edited by sujitsood: Jul 17 2013, 07:58 PM
Human Nature
post Aug 24 2013, 01:01 AM

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Anyone heard of any bad thing/experience with Confidence Travel and Tour before?
edyuean
post Sep 4 2013, 04:38 PM

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QUOTE(spooi @ Mar 24 2012, 07:56 PM)
1 person again  doh.gif
how many u got cheated?

i think my money cant refund already
currently still deal with one of them name Andrew
he update that offer me booking again with any other hotel
i no agreed because if still booking with other hotel maybe they need add money or etc case already
i prefer to had a same date same hotel with no additional charge to book again because i felt that this money never refund any more  hmm.gif

they're really on creating story & can shoot you (customers) back, this call service?? (they no understand what is customer always right)
as i was a service guy for 7 year already  icon_rolleyes.gif

Tribunal Office below  whistling.gif
http://ttpm.kpdnkk.gov.my/portal/index.php...id=22&Itemid=30

i would like to collection all victims reports please PM me thanks
i wish to make it bigger  thumbup.gif
*
This is company is now operating as Leisure Xperience Sdn Bhd (http://www.leisurexperience.com.my/my/). They are now even operating a car wash centre in Kota Kemuning called Premier Auto Spa & Detailing Centre (https://www.facebook.com/pages/Premier-Auto-Spa-Detailing-Center/171363359564577).

My experience with them:
I bought 4 vouchers from Groupon selling their car wash service and they requested personal information (name, address, contact no, ic no) and so I emailed to them with all my details and also my wife's details to register for different car.

The reply I got from them as below:
-----------------------------------------------------------------
HI

Kindly provide your new ic number.
don't you know that the old IC number is not valid?

if you can't follow our T&C than don't buy the voucher.

Thanks
--
Best Regards

Reservation ( LeisureXperience)
Leisure Xperience sdn bhd 1038576-A
Suite S-12-11,First Subang,
Jalan SS15/4G
47500 Subang Jaya
Tel : 03 54809450
: 013 2209940
Fax : 03 5612 1159
-----------------------------------------------------------------

I feel kind of strange when they give me such reply and so I called the number from the voucher from Groupon. Call answered by Mr. Hananta (MD of the company) and he started cursing me with vulgar words and called me china con man. I then hang up the phone. He then call up my wife and started calling her f**king b*tch and even threatened her that he have our house address (how stupid of me to provide house address, should have provided office address). I then called him up to warn him that I'll make a police report. I made the police report the very same night. All happen just a few days ago.

I even posted comments on the facebook page and I got an email from him again as below:
-----------------------------------------------------------------
Hi Chew

Greeting From Leisurexperience

The reason for the deal is cancel is because to have customer like you.
and don't try to be funny with me in face book.

we are not a con man like china man like you.
to be honest please do not buy my program in the event you buy we will not approve the deal.

people like you are only fit to do the car detailing with the lousy china man car wash with great lousy job and the most expensive price.

may god bless you.

Note : any future remark negative remark in the FB we will not hesitate to take legal action against you. the deal was cancel by groupon and not By QS Quantum Success Holding Sdn bhd.

Thanks
-----------------------------------------------------------------

Another email from him:
-----------------------------------------------------------------
hahahahaha

It only show Cheap China man behaving like as hole.

Don't worry i do have your full particular.


Hhahahaha
-----------------------------------------------------------------

And another:
-----------------------------------------------------------------
Hi My ass con man.

it is the china man is the biggest con man in the country.

can you see the face book people have enjoy the product and holiday,

from here can be seen that you are blind and BODOH.
-----------------------------------------------------------------

So what am I going to do next? Don't worry as there's more to come as I'll be doing a company search on his company with SSM.

Hanoicity
post Sep 4 2013, 11:12 PM

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Welcome to the Hanoi city. Hanoi is the capital of Vietnam, Hanoi people are very hospitable. Ha Noi is developing strong and safety first city in the world. This is my blog http://hanoicity.blogspot.com/

This post has been edited by Hanoicity: Sep 4 2013, 11:13 PM
sgtickets
post Sep 16 2013, 10:31 PM

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How to transfer from Singapore to Malaysia? I heard that private transfers are better, safer as the drivers are Malaysians signed on with Singapore companies. Any thoughts?

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