You are known as the TS = Topic/Thread Starter for this MACH Hong Leong CC

More to matte black with silver details. Less flimsy than a normal cc..

Bro, you got Essential right? From what I understand from above posts by our own "LYN HLB Relationship Team", you have to pay first year annual fee too lah.

The agent can say anything under the sun, but system sure can detect you not new to card customer

This post has been edited by hye: Jul 19 2012, 06:38 AM

Then complain PFC kaw-kaw ...

I will wait for Roadshows.... Please update us on when the roadshows will be held.

Haha I will wait for promos as well. New to bank, sure can get free gifts

What is PFC?

Hi, thanks for the info, can you scan in the terms and conditions that are not found in the mach website and only found in the application form for our perusal as mentioned above.

Is it possible to convert existing ex-EON or HLB cards to this Mach card?

If yes, will it be linked to ex-EON or HLB limit which are currently still separate.

Hi human nature.
Mach by Hong Leong bank is a separate division of Hong Leong Bank
Therefore they can't sell any products outside mach

As for priority pass you have to clarify with the branch personnel or customer service.
apologies that i cant help you on this matter

Well I have read Mach by HLB Customer Service Charter and it is basically the same as Hong Leong Bank Customer Service Charter where both hope to achieve 90% rating customer satisfactions, hahaha.

However, there is one place Mach needs improvement, that is provide 24/7 CS:

Mach Helpline at +603 7951 1988 to speak to our Customer Relationship Officers between the hours of 9:00 AM and 5:00 PM (Monday to Friday only).

This is also what was stated in mach website "For more details on our complaints procedure, please visit www.hlb.com.my. We will tell you how to make your complaint as well as our procedures for handling them fairly and quickly".

If you have enquiries, concerns or comments please call, write, e-mail or fax us at Mailing Address:
Service Quality Management - Customer Experience
Hong Leong Bank Berhad, Level 2, Wisma Hong Leong, 18, Jalan Perak, 50450 Kuala Lumpur.
Contact Centre : 03-7626 8899 Facsimile : 03-7946 8884 Email : HLOnline@hlbb.hongleong.com.my

Mach by Hong Leong Bank is not a separate division of HLBB but a part of HLBB and the customer uses HLB's Hong Leong Connect. And to add further, the HLG's personnel assigned to mach centres are "selling" (as you put it but I would rather use the word providing services so that they don't sound like salesmen) Hong Leong Bank Bhd's products such as Personal Loans, Car Hire Purchase and even the Credit & Debit Cards. If you refer to the mach's product T&C - Bank means Hong Leong Bank and not mach.

So coming back to your apology, since you are part of HLBB, don't apologize but go ask your superior if you don't know the answer as stated in your Customer Service Charter and give us satisfactory answer within the next working day. And if your immediate superior also does not know the answer, go ask the relevant department head and hopefully they reply you within 4 days so that you can share with us and keep to what is promised in the Customer Service Charter and help your bank achieve 90% satisfied customer ratings



This post has been edited by Gen-X: Jul 10 2012, 09:42 PM

Love your response in regards to customer service..

i shall reply base on paragraph Gen-X

1.
The 03-79511988 is indeed a hotline which gives all customers an answer, FAQs on all Mach products we have, that states the reason why the helpline is applicable from 9AM to 5PM.

If you have any queries related to Mach products outside office hours, you can either:-
1. drop by the branches from 5-10pm everyday including Sat and Sun
2. get in touch with Mach PFCs during office hours with the hotline, and someone will reply you within the promised frame time. if you are lucky, some PFCs will work more later just to get service done for you.

For any customer service related issues such as card activation, lost card, card transactions dispute etc, definitely have to refer back to the Customer Service Center as they have the tools to handle your requests immediately, that's where their duty lies.

As for Mach PFCs, they not only handle product information and presentation, but also assist customers who walk into branch for several needs such as ATM&CDM disputes, account information enquiry and opening of bank savings accounts (MoneyBox) at this point of time. there will be much more improvements in the near future where our branch will be fully functional as a normal conventional branch. in the mean time all other product queries outside of Mach's products are handled by the branch or customer service itself.

24/7 CS is obviously all bank's main priority. that's not up to me to decide as i'm only the threadstarter of Mach Credit Card and not the CS manager of any organization. =D


2.

As for Question 2, in case i get flame here.. i'm just a threadstarter. nothing more. you are all free to discuss anything related to this credit card. as for Mach, is solely backed by Hong Leong Bank. is a separate project catered for Gen-Y as mentioned.

Lastly, what i meant on that phrase when I say it's separate is that, when a customer goes to a conventional HLB branch, the customer is unable to enquire or to get Mach's services. so thus Mach branches will not be able to provide any services related to conventional HLB products such as unit trust, bancassurance, Mortgage etc. Mach branches only promote Mach Credit cards only.
however a customer can go to a Mach branch to ask on general inquiries such as loan installment amount of existing products, bank balances etc

hopefully this can clear some of the air. =D

This post has been edited by jonjack88: Jul 10 2012, 09:46 PM

One way to define it is Salesman Nowadays if one working in bank branches, the execs are required to meet quota for this and that. HLB tellers also under pressure where they also got quota on customer satisfaction (you can rate them and their bonus also depends on their rating from customers).

Anyone interested in applying of the position below to assist HLB get 90% customer rating satisfaction for mach centres? I want to apply but I worry no one will sign up for the mach card if I sell them.

http://www.jobstreet.com.my/jobs/2012/6/h/...674608.htm?fr=c

Bro, HLBB paying you overtime ar to answer queries/comments here ? Or is it part of your scope of works?

This post has been edited by Gen-X: Jul 10 2012, 09:54 PM

PFC = Personal Financial Consultant

Consultant = CON and INSULT

This post has been edited by ronnie: Jul 10 2012, 09:59 PM

Haha.. nice one.. we are hiring actually.. =D


as for why i work extra hours? partly because i want to go the extra mile, not because of the bank, but i feel as a customer we all deserve to know things which are kept from us, be it any industry..

is not part of my jobscope, i actually started this thread without my bosses acknowledgement, on my own consent. lets treat this as a discussion page shall we. =D

To TS, dont worry. We welcome your initiative to start this thread on your new product and that you do not solicit sign-ups directly. Kudos.

i believe there are consultants out there who are genuine, you just need to know the right people.. anywhere you go there are people who are backstabbers, frontstabbers, opportunists or just plain idiots.. lol

so who knows if you can meet a genuine banker who genuinely wants you to save money instead donating to the bank.. i wouldn't know.. =D

ya ya better don't let your boss know and hopefully your colleague don't accidentally mention it too. Your boss come here check and see you earning pocket money with WTS, habis, hahaha,

thanks alot for your understanding Human Nature. if you encounter any bad services with Mach branches u can definitely blast it here.. =D

There's only 2 MACH branches currently... would all MACH branches be in major shopping centres ?

that's good question, the direction where Mach is heading is to provide convenience to customers at places where customers have a higher chance to commune. as of now all locations are stated below. stay tuned and you will know where's Mach's next branch. =D

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Added on July 10, 2012, 10:20 pmwell.. too bad.. when i google Mach credit card. the first post is my thread
i'm not here to earn pocket money.. hahah.. as a matter of fact i think my boss should be the one starting this thread.. not me.. LOL!

This post has been edited by jonjack88: Jul 10 2012, 10:20 PM

My next guess for MACH 3rd branch = 1 Utama