to all the sifus out here, i want to upgrade the bios of my laptop, i bought my sager/unbranded laptop from prince j last year. Obviously i ordered a Sager but i got a unbranded unit from him, which is fine as long as the spec is the same, so I didn't make a big fuss about it.

now that i wanted to upgrade my bios, obviously I seek advice from the person that i bought the laptop from, which is Prince J and asking him whether my laptop is a sager/ unbranded clevo, so i can download the appropriate bios for my laptop. He sent me a Sager bios throught email, yet each time he emphasize that if my laptop doesn't work after flashing this bios, they take no responsibilities, obviously I'm skeptical so i seek clarification from him.

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from the above ss, he said that flashing bios doesn't relate to whether your laptop is a sager or clevo. But from the research i did, it is better if you flash only sager bios on a sager laptop and vice versa.

The point of my post is i think i deserve a better customer service and if let's say i buy a laptop from xoticpc, I am sure they will have no trouble helping me locate the bios and giving me the confidence, rather than shooting me a sager bios and say if you bricked your laptop, it is not our problem.

I need sifu's help from this forum regarding this problem.

Dear h11g,

Your laptop isn't an unbranded machine, it's a Sager laptop. Even though the logo is taken off from the back cover, it's still a Sager laptop. Just like the option we put on illegear.com, even though customer take off the logo they are still Sager laptops.

I apologize if the email gave you no confidence to flash your BIOS. FYI, the email isn't send by illegear personnel. We did submit your inquiry to Sager and that's the reply from them, we'd just forwarded their email to you. You can definitely expect that flashing BIOS isn't warranted by manufacturer, that's common practice of Sager.

We also asked you about whether you see any "style note" logo during the POST and that can help us/Sager to locate the correct BIOS, but it's unlike what you're saying here.



Lastly, we apologize if our email seems to be "shooting you a Sager BIOS without trying to locate the correct BIOS"

Thank you.

oh so now you are saying that Sager replied my email and you have nothing to do with it? Then what's your role as a reseller? just to sell? what about after sales service?

If you wanna argue with me regarding it is still a Sager laptop, fact is there is nothing on my laptop that says it is a Sager laptop, so eventhough customer take off the logo? what are you trying to say? When you buy a Nike shoe, there is a Nike logo, same for Adidas, Samsung or whatever you are buying.

Do you agree? fact is i ordered a Sager laptop and there is no Sager logo anywhere within 10 feet of that laptop.

I am not trying to create any hard feelings, I just need the public to know resolve my problem, and get on with it.

And how illegear is as a reseller. Hope that gives confidence to future buyers. I guess my thought of supporting local businesses is wrong. It is always better buying from overseas. Lesson learnt. Nuff said

We do the leg job between you and Sager, just like any other Sager resellers, for example Xoticpc you'd mentioned.

Back to topic, in this case we don't see why we should liable for BIOS flashing which is even not warranted by Sager. If other Sager resellers can warrant BIOS flashing, I would also suggest you to get from them.

I'm not saying you should be liable for BIOS flashing, but you mentioned flashing BIOS has NOTHING to do with Sager/clevo branding. Get your facts right

I bought the laptop from you, all I'm asking is to confirmed whether mine is a Sager or Clevo. You can't even be sure of the product you are selling. So i guess you are right, you are just doing the leg jobperiod. That's all you do.

Also can you provide me the email of Sager's techinical department? I guess it is better i get confirmation from them since you are just doing "leg job".

yes i accept your apology that you mixed up customer details. my order number is #228

my other question is since you mixed up customers details, what if i proceed to flashing BIOS and bricked my laptop? So who is responsible? Is it me? Or is it because you mixed up with other customers and provided me a faulty BIOS? Are you just gonna apologized like how you do now?

anyways i found something more bizarre, on the latest PM i posted Prince J said he sold me 100% Sager laptop and have Sager warranty. i took this pic of the back of my laptop. It says Clevo on the sticker.

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Hi h11g,

Thank you for uploading the picture. Every Sager laptop (with or without Sager logo) has that sticker too.

You can ask Sager about how they are gonna deal with your issue, if they agree to cover you up when you brick your laptop by flashing the BIOS they sent to you, we can also provide 2 way US shipment to have your laptop replaced.

I think you don't understand my question. You mixed up your customers, and you apologized. Fine with me. And your colleagues sent me an email that contained a BIOS, what if because of mixing up between customers you sent me a wrong BIOS, what will you do?

I am sure your future or potential customers wants to hear from you regarding this. Will you just apologized and move on?

You don't have to divert the attention to Sager Notebooks every single time, because I am sure it is not them who mixed up the customers profile.

Well it seems a bit confusion here, let me explain in total.

At first when you dropped me a pm and I totally didn't remember which customer you are so I said I "personally" think it's a Clevo BIOS.

But I actually replied your inquiry last year that your laptop is a Sager laptop, but we didn't expect you would ask the same question again. If you are free you can go back V3 thread and check that, the reply's still there if I am not mistaken.

Sorry if I couldn't remember you, there are at least 4 different ppl drop me a pm everyday.

We emailed Sager a few times and they claimed that your unit is a Sager unit, they sent us a BIOS which is dedicated to your laptop, that's why we suddenly remembered you and claimed that's Sager laptop afterwards.

Every support email we sent to Sager contains the serial number of your machine, you won't go wrong with that, nor installing the BIOS of other customers. We did ask your serial number in pm, right?

Well this isn't related to the issue, in my opinion Sager determines your BIOS with the style note logo.

...

thanks for clarifying things. so every sager laptop that have either the style note logo/sager logo is confirmed to be a sager laptop correct?

so the bios your colleague sent me is indeed the bios that is tailored to the laptop i purchased correct?

so with the serial number i provided, Sager themselves confirmed that mine is indeed a Sager laptop?

I just want to be sure. I don't want to flash things blindly and ended up having a bricked laptop. And the confusion created from your part didn't help either.

I speak from my experience.

My flashed the bios on my Sager 8170. It does have a "Style Note" logo.
The bios is from the manufacturer, Clevo. So, I think it's normal to have "Style Note" logo.

Where did I get the bios?
I got the bios from the vendor and the vendor got it from Sager.
You can liaise directly with Sager but you need the order number.
Sager can trace your notebook model and the right bios based on the order number.
I don't see any issues if you got the right bios.
Anyway, let's be fair, Sager doesn't give you warranty if you had a bad bios flash. It applies to all motherboard as well.

About the Sager logo, I think it should have a Sager logo unless you bought a barebone with no logo (like what soudsyst64 bought).

Guys, is it possible to have a ATI 7970M in my sager NP8130 ? Like just buy a ATI 7970 n replace it inside ? Since Sager NP 8130 is an MXM compatible.... does it work ? Also is the default power supply which is 120 W if i'm not mistaken works well with it ? Thanks.

Guys, is it possible to have a ATI 7970M in my sager NP8130 ? Like just buy a ATI 7970 n replace it inside ? Since Sager NP 8130 is an MXM compatible.... does it work ? Also is the default power supply which is 120 W if i'm not mistaken works well with it ? Thanks.