to all the sifus out here, i want to upgrade the bios of my laptop, i bought my sager/unbranded laptop from prince j last year. Obviously i ordered a Sager but i got a unbranded unit from him, which is fine as long as the spec is the same, so I didn't make a big fuss about it.

now that i wanted to upgrade my bios, obviously I seek advice from the person that i bought the laptop from, which is Prince J and asking him whether my laptop is a sager/ unbranded clevo, so i can download the appropriate bios for my laptop. He sent me a Sager bios throught email, yet each time he emphasize that if my laptop doesn't work after flashing this bios, they take no responsibilities, obviously I'm skeptical so i seek clarification from him.

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from the above ss, he said that flashing bios doesn't relate to whether your laptop is a sager or clevo. But from the research i did, it is better if you flash only sager bios on a sager laptop and vice versa.

The point of my post is i think i deserve a better customer service and if let's say i buy a laptop from xoticpc, I am sure they will have no trouble helping me locate the bios and giving me the confidence, rather than shooting me a sager bios and say if you bricked your laptop, it is not our problem.

I need sifu's help from this forum regarding this problem.

oh so now you are saying that Sager replied my email and you have nothing to do with it? Then what's your role as a reseller? just to sell? what about after sales service?

If you wanna argue with me regarding it is still a Sager laptop, fact is there is nothing on my laptop that says it is a Sager laptop, so eventhough customer take off the logo? what are you trying to say? When you buy a Nike shoe, there is a Nike logo, same for Adidas, Samsung or whatever you are buying.

Do you agree? fact is i ordered a Sager laptop and there is no Sager logo anywhere within 10 feet of that laptop.

I am not trying to create any hard feelings, I just need the public to know resolve my problem, and get on with it.

And how illegear is as a reseller. Hope that gives confidence to future buyers. I guess my thought of supporting local businesses is wrong. It is always better buying from overseas. Lesson learnt. Nuff said

I'm not saying you should be liable for BIOS flashing, but you mentioned flashing BIOS has NOTHING to do with Sager/clevo branding. Get your facts right

I bought the laptop from you, all I'm asking is to confirmed whether mine is a Sager or Clevo. You can't even be sure of the product you are selling. So i guess you are right, you are just doing the leg jobperiod. That's all you do.

Also can you provide me the email of Sager's techinical department? I guess it is better i get confirmation from them since you are just doing "leg job".

Bro this is where it gets confusing. Attached is the proof that you think it uses Clevo BIOS. but from the above SS i posted you said it's a Sager laptop and have Sager warranty.

[attachmentid=2943017]

All these is confusing and it doesn't help with the replies that I'm getting from you.

Anyways i just emailed sager technical support and hope i get a speedy resolution.

Just to get a 2nd opinion from sifu here the BIOS version that i saw when i booted into BIOS was V2.10.1208 "Aptio Setup Utility- American Megatrends INC.

yes i accept your apology that you mixed up customer details. my order number is #228

my other question is since you mixed up customers details, what if i proceed to flashing BIOS and bricked my laptop? So who is responsible? Is it me? Or is it because you mixed up with other customers and provided me a faulty BIOS? Are you just gonna apologized like how you do now?

anyways i found something more bizarre, on the latest PM i posted Prince J said he sold me 100% Sager laptop and have Sager warranty. i took this pic of the back of my laptop. It says Clevo on the sticker.

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I think you don't understand my question. You mixed up your customers, and you apologized. Fine with me. And your colleagues sent me an email that contained a BIOS, what if because of mixing up between customers you sent me a wrong BIOS, what will you do?

I am sure your future or potential customers wants to hear from you regarding this. Will you just apologized and move on?

You don't have to divert the attention to Sager Notebooks every single time, because I am sure it is not them who mixed up the customers profile.

thanks for clarifying things. so every sager laptop that have either the style note logo/sager logo is confirmed to be a sager laptop correct?

so the bios your colleague sent me is indeed the bios that is tailored to the laptop i purchased correct?

so with the serial number i provided, Sager themselves confirmed that mine is indeed a Sager laptop?

I just want to be sure. I don't want to flash things blindly and ended up having a bricked laptop. And the confusion created from your part didn't help either.

thanks for chipping in with your experience.

in this case my vendor is illegear, so i just want them to confirmed which laptop did they sell me, if i can get a confirmation even i bricked my laptop i will not blame anyone. but bricking my laptop because my vendor can't confirmed which laptop they supply me with is plainly stupid.

i bought a Sager laptop from illegear but i got a barebone with no logo like what soundsyst64 got.

unfortunately for our model yeah...

anyways im interested to know what mouse you guys paired with your sager?

because I've tried two mice already and both failed me within months.one is Logitech and the other one a targus. both are retractable type.

don't know what other mouse to get.

The think is I'm always moving my laptop on a daily basis... So I prefer retractable type that can be stored easily. Hate to have to tidy up the cable every single day.

yeah if we're talking about wireless ones, which will you recommend?

thanks for recommendation.

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Added on July 16, 2012, 12:55 pmbtw is the bluetooth mouse any good? or we should go for the standard wireless running on ghz band?

This post has been edited by h11g: Jul 16 2012, 12:55 PM

ive never tried bluetooth mouse before, looks like I'm going to try it for the first time. Hope it can last me a few years.

Any of you have experienced with Logitech M555b ?

yeah yeah, im eyeing the razer orochi and the kobuta soft-surface. looks like a good combo, but the price is steep~!

bro it is a good deal man, when i got my dell 24" ips i paid rm1500. but once you see the dell screen you won't regret.

bro the rechargeable battery seems interesting. how much did you pay for yours?

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Added on July 16, 2012, 5:30 pmwow just checked out the roccat pyra wireless you are talking about, looks very nice, very tempted and the price is like almost half of razer orochi~!

This post has been edited by h11g: Jul 16 2012, 05:30 PM

thanks for the review... I don't do a lot of fps... I'm only playing Diablo 3 now. and I found a sweet deal, pyra bundle with sense only for 169. very tempted to pull the trigger!!!
yes the screen is matte, very good in movies and gaming. viewing angle is superb too. I do think Dell has one of the best screens.

mamba any good? is wired right?

just intalled crucial m4 on my laptop, loving it. it flies now

very big difference also, both shut down and start up~! loving this ssd.

but I did a clean install of Windows, so probably that help. you should try reformat and see.shutdown time for me is faster than boot up

let me know after you've done your comparison bro. Im on a NP8130 as well.

Mine going strong after 1 year, and always on wifi so no risk of thunder striking my lan port.

+1 i tried diablo 3 on battery and it lags badly. for gaming you must plug in your brick.